Qwest Wholesale Service Delivery Intervals
The intervals described below are Qwest’s standard Service Order Fulfillment interval targets. For purposes of this document, Service Order Fulfillment is defined as the completion of Billing functions, Network functions, and the subsequent notification of completion of such functions to our customer.
The Service Order Fulfillment intervals for transaction requests submitted through Remote ControlSM, in most cases will be reduced due to automated flow-through of the provisioning process from order entry to customer notification and may be shorter than the intervals stated below. Standard Service Order Fulfillment is performed 24 hours a day, Monday through Friday, unless otherwise noted or manual intervention is required for problem resolution or special handling.
For orders requiring manual intervention, Service Order Fulfillment will be performed during standard business hours, 8:00 a.m. to 5:00 p.m. in every time zone, Monday through Friday.
All days are stated in BUSINESS DAYS unless otherwise noted.
ANI Provisioning – Switched Services
Add an ANI / 30 minutes to 1 day + LEC Interval*Qwest Change to an ANI / 30 minutes to 1 day + LEC Interval*
Disconnect an ANI / 30 minutes to 1day**
Block or Unblock an ANI / 30 minutes to 1day
PAC and VPAC / Occurs during ANI provisioning, typically 30 minutes to 1 day***
Resubmit LEC Rejected ANI / 1 day + LEC Interval*
Manual Orders / 24 hours
* See historical LEC Provisioning Intervals
** Qwest recommends that all disconnects are preceded by a successful Block Request
*** Customized VPAC indices must be requested from your Service Delivery Rep (SDR).– SLA is 24 hours.
*** Internal Rejects require Manual Orders to be keyed by your SDR – SLA is 24 hours.
8XX Provisioning – Switched Services
Manual RMC On-Line Order Form / RMC bulk ADD, DTFOAdd a new 8XX / 2 days / 1 day
Add a ported 8XX / 4 days / 3 days
Change an 8XX / 2 days / 1 day
Disconnect an 8XX
/ 2 days / 15 minutes to 1 dayNASC an 8xx / Up to 24 hrs (if over 25 TFNs and no bill copy, up to 48 hrs) / N/A
Build Special Routing for an 8XX / Up to 7 days
VPAC added to an 8xx / Up to 7 days
Manual Orders / 24 hrs
Industry guidelines suggest a 72-hour interval for the port or reject of an 8XX request.
*** Internal Rejects require Manual Orders to be keyed by your Account Manager – SLA is 24 hours.
Calling Card Provisioning – Switched Services
Add a Calling Card Code / 15 minutes to 1 dayDisconnect a Calling Card Code / 15 minutes to 1 day
Block or Unblock a Calling Card Code / N/A (must Disc and Add back)
Dedicated Services Provisioning
Interval depends on local access selection below:
- Qwest Provided Local Loop-Qwest Local Broadband (On-net QLBB/QLINK) 100% Qwest network*
*QLBBDedicated DS0, DS1 / 20 business days
*QLBBDedicated DS3s / 25business days
*QLBBOC3, 12, 48 / 33business days/ICB
* QLBB/QLINK is identified by QwestLink in the Pop Telco Field in Q Pricer.
- Qwest Provided Local Loop- Qwest Leased Loop(with QCC IXC network)-QPA,CO MeetPoint, Ethernet Local(ELA), Preferred Provider
Dedicated DS0, DS1 / 22 business days
Dedicated DS3 / 33 business days
OC3,12, 48 / 33 business days/ICB
- Qwest Provided Local Loop-Leased Loop(Offnet to the QCC IXC network)
Dedicated DS0, DS1 / 32 business days/ICB
Dedicated DS3 / 43 business days/ ICB
OC3 ,12, 48 / 43 business days/ICB
- Customer Provided Access-CPA Ded, CPA non Ded, Layer 3
Dedicated DS0, DS1 / 22 business days
Dedicated DS3 / 33 business days
OC3, 12 & 48 / 33 business days/ICB
- Cross Connect/Direct Connect/Collocation
Dedicated DS0, DS1 / 33 business days
Dedicated DS3 / 33 business days
OC3 , 12 & 48 / 33 business days
By Product/ Action code: Install/Change/Records Only
Dedicated Access Line / 22/33business days (22 business days for DS1 circuit,33 business days for DS-3 circuit)
Dedicated Internet Access/iQ / 22/33business days (22business days for DS1 circuit,
33business days for DS3 circuit)
DS1 IP / 22business days
DS3 IP / 33business days
IP Voice 1+ Termination (VOIP) Install New
Change (Add IP addresses, change sessions) / 15business days
7 business days
IP Voice 1+ Termination with DIA (VOIP)
Change (Add IP addresses, change sessions) / 15business days after customer accepts DIA circuit
7 business days
Dial-Up voice ports / 5 business days
QMPL- Backbone portion of order only / 8 business days
Collocation / 45 business days
Ethernet / 30 business days
Cross-connects On-net
DS0/DS1
DS3/OC3/OC12
Cross-connects Off-net
DS0/DS1
DS3/OC3/OC12 / ICB, but default to 10 business days
ICB, but default to 20 business days
ICB, but default to 22business days
ICB, but default to 33business days
Frame Relay
PVC/VCC/VPC changes / (Circuit Intervals above)
8 business days
Record Only Changes (No LECchange required) / 5business days
Change Ords – Non-LEC (translations- No ASR required)
DS1 – Internal Move
DS3 – Internal Move
OCN – Internal Move / 8business days
15business days
15business days
Change Ords – Requires LEC Change
DS1 – External Move
DS3 – External Move
OCN – External Move / 22business days
33business days
45/ICBbusiness days
Dedicated 8xx- No Enhanced Routing
New 8xx to a New Trunk
Ported 8xx to a New Trunk
New 8xx to an Existing Trunk
Ported 8xx to an Existing Trunk
Change Order (No COS Change)
Change Order ( COS only) / New Trunk Commit Date + 3business Days
New Trunk Commit Date + 6 business Days
6business days
9business days
4business days
1 business day
Dedicated 8xx With Enhanced Routing
New 8xx to a New Trunk
Ported 8xx to a New Trunk
New 8xx to an Existing Trunk
Ported 8xx to an Existing Trunk
Change Order (No COS Change)
Change Order( COS change only) / New Trunk Commit Date +10business Days
New Trunk Commit Date + 13business Days
13business days
16business days
11business days
8 business days
Dedicated 8xx Bulk Add
Without Off-net / 1 business day
With Off-net / 4 business days
Dedicated 8xx Ordering Limitations
RMC DTFO / 2,000 per day and 10,000 per week
RMC Batch Ordering / 5,000 per day and 25,000 per week
Qwest recommends individual batches of 1,000.
RMC 8xx OLOF- for Coordinated turn up/ Hot cut, In-switch overflow and supertrunk ordering / List critical information in comments section of the 8xx order form
Disconnects
General Disconnect Interval / The greater of:- Desired Date OR
- Received Date + 30 Calendar Days
Dial / Received Date + 10 Calendar Days
8XX, Calling Card Code, ANI / See product-specific section above
1updated 6/02/06