Ruth Edwards 22/06/15
Daybreak Administrator
Job Description
Salary Scale Band A £16,000 - £18,460 pro rata
Contract Part Time – 20hrs per week
Initially 1 year fixed term contract
Based at either: Acomb, Montagu or Coundon, Bishop Auckland with occasional cover at other hubs.
Reporting to the Daybreak Hub Manager
Background
Daybreak is a registered charity, founded in 1982, supporting people with additional needs.
We provide flexible, progressive and varied supported social activities for people with a variety of needs across the North East region.
We have three hubs, based at Acomb, Montagu and Coundon).
The work that we do centres on our vision, mission and values, which are:
Our vision: For us all to live a good life, to be included and valued regardless of differences.
Our mission: To empower people with additional needs to achieve happy, independent and socially inclusive lives.
Our values
Person centred; those who use our services are listened to and exercise choice and control. We are a person centred, outcome focussed organisation. We value all our people.
Inclusive; those who use our services inform all we do. We fly the flag for inclusion in the wider community.
Accountable; we take a pride in what we do. We measure our outcomes and share them. We strive to improve.
Open;we are part of a person’s circle of support and communicate and work with all concerned. We are a listening and supportive organisation.
Creative; we encourage and support innovation and enterprise.
Main Purpose of Job
The Administrator will support the Hub Manager, by providing administrative support, as required,to ensure the effective and efficient operation of the Hub.
Core Responsibilities
- To provide administrative/clerical support to both the Hub Manager and general staff team at the centre.
- To handle incoming and outgoing calls.
- To support and assist with the operational management of the centre, by ensuring that all records remain current and up to date. This will involve liaising with all staff, both permanent and relief, Head Office (and tenant businesses,) as and when required.
- To support the daily financial running of the organisation by managing the hubs petty cash and all incoming and outgoing cash.
- To maintain, monitor and review all files held by the hub, including the input and retrieval of information, as and when required.
- To respond professionally and appropriately to all enquiries relating to the work of the Hub.
- To set up and operate appropriate administrative systems to ensure smooth running of the Hub.
- To work with and develop both new and existing databases used by all Hubs and Head Office.
- To assist with marketing the hub, including undertakingdirect mail shots and similar publicity, as required, using current IT software.
- To update the website and social media sites, as well as ensuring other external listings are up to date and accurate, under the supervision of the Hub Manager.
- To assist with the maintenance of all holiday and sickness records and liaise with Head Office regarding any Hub vacancies and staff recruitment.
Standard Responsibilities
To be an ambassador for Daybreak, promoting and upholding our values with all stakeholders.
To promote and support Daybreak’s safeguarding agenda, ensuring that all who use our services are safeguarded in line with our policies.
To work within Daybreak’s equality and diversity policy, championing inclusion for all.
To promote a holistic approach to improve processes in support of organisational goals and safe working practices.
To harness opportunities to increase the effectiveness and efficiency of services across the organisation.
To work as part of the Daybreak team, attending and contributing to team meetings as required.
To ensure continuous professional development, including attending appropriate training, to support best practice and meet appraisal and corporate objectives.
To contribute to the measurement of outcomes to evidence Daybreak’s impact on stakeholders.
Use standards and frameworks identified by the CEO to drive improvements.
Any other job related duties as directed by your line manager that are appropriate within the status and grade of the post.
Person Specification
Personal Attributes:- / Essential (E) or Desirable (D)Qualifications
NVQ Level 2 Business Adminstration or equivalent:
- OCR Level 2 Certificate for IT Users
- OCR Level 2 National Certificate
- BTEC Level 2 National Certificate
Experience
At least 2-3 years of working in an administrative role.
Experience of creating statistical reports and typed correspondence/minutes within a work environment.
Proficient in Microsoft Office, including, Excel, Word, Access, Powerpoint, Publisher and Outlook / E
E
E
Skills and Aptitudes
Ability to work quickly and accurately to deadlines.
Ability to use initiative.
Ability to prioritise workload.
Ability to manage conflicting priorities.
Ability to work alone or as part of ateam
Ability to work flexibly and co-operatively with others.
Ability to deal with confidential matters sensitively & within Data Protection requirements.
Excellent interpersonal skills.
Excellent IT Skills
Effective and confident written andoral communication skills / E
E
E
E
E
E
E
E
E
Personal Attributes
Smart Presentation
Flexible approach to a variety ofwork
Strong customer focus
Commitment to improved services
Well organised, flexible andadaptable
Proactive, motivated, realistic and positive
Willing to attend training as necessary / E
E
E
E
E
E
E
Other
Driving licence/car owner / D
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