CDEnviro provides solutions for clients across 4 sectors; Landfill Diversion, Recycling Waste Water, Environmental Remediation and Energy from Waste. We deliver solutions for major water utility companies globally and for some of the world’s largest environmental consultancies including SITA/Suez and Veolia.

Our high performance, high efficiency materials recovery and recycling systems have been developed to substantially reduce waste to landfill and maximise the production of commercial grade products from a number of waste streams.

The consistent delivery of waste management systems which demonstrate the quickest return on investment and optimum recovery of materials has resulted in rapid growth. To support this growth, we wish to strengthen our Aftersales Team with an individual who can thrive in an environment that genuinely empowers its employees.

Custom Care Manager

Job Purpose & Responsibilities:

Job Purpose:

This role is to develop the Custom Care department across our strategic regions to ensure that our existing and future customer base receive world-class proactive and reactive support.

The role will involve the development and successful delivery of a full suite of Custom Care products and services across our strategic regions in accordance with the company wide strategy.

Responsibilities:

  • Development and implementation of a rolling three year Custom Care Strategy
  • Build long-term Customer relationships during the project delivery phase thus establishing a strong trust base
  • Assume Line Management responsibility for existing and future in-country Regional Support Engineers
  • Development of approved Custom Care Products and Services to increase the overall Custom Care revenues
  • Monitor and advise on timings for recruitment
  • Developing a robust and transparent spares delivery and storage process, giving potential and current customer’s confidence in our pricing and logistics.
  • To assume local point of Customer contact for all assigned projects liaising with CDE Headquarters and associated Project Manager as required.
  • Ownership of all Aftersales activities including quoting and invoicing for any work carried out post project completion
  • Acquiring and improving customer feedback to improve process and product development along with service levels
  • Oversee and influence the closure of final project ‘defects’ or outstanding works in a prompt and efficient manner
  • Proactively seeking service contracts to improve customer satisfaction whilst generating revenue
  • Attending and managing handover of projects from the Project Manager
  • Identify opportunities and partnerships within the industry
  • Identify opportunities for Product Development and projects
  • Establish a network of local sources of approved sub-contract labour, fabrication and key installation parts.
  • Establish in-country service support, sub-contracted or in-house as required

Others;

  • Identify and report any potential sales leads (new CDEnviro projects) to the sales team
  • Responsible for ensuring the relevant customer information is captured on CRM and ERP systems

Custom Care Manager – Person Specification

Criteria / Essential / Desirable

Qualification/

Attainments / –3rdLevel Qualification / –Further learning showing enthusiasm for continuous development
–Educated to Degree level in a relevant discipline
–Health & Safety qualification

Relevant Experience

/ –A minimum of 5 years’ experience in a relevant aftersales position
–Experience of managing own work schedule and travelling extensively
–Experience of managing and building a team / –Understanding of the Water treatment, Sewage treatment or Recycling industry

Special Aptitudes

/ –Computer literate in Windows based software products
–Good planning & Organising Skills
–Excellent Interpersonal skills
–Pleasant, confident telephone manner;
–Builds relationships quickly
–Uses Initiative
–Methodical
–Ability to work unsupervised and as part of a team / –Willingness to learn/train for further development.
–Customer focused project management skills
Disposition / –Attentive to detail
–Able to work under pressure
–Reliable and honest
–Displays urgency and strong customer focus
–Enthusiastic, energetic self-starter able to work on own initiative
–Ability to work under pressure
–Sense of responsibility and ownership of tasks / –Good Commercial Awareness
Circumstances / –Available to work flexible hours and to travel as necessary
–Current driving licence
–Clearance to work in EU

Closing date is Friday 2nd March 2018

We are a global employer and welcome applicants from all countries & backgrounds.

Desirable criteria may be used for shortlisting. The Company reserves the right to vary criteria at the shortlisting stage.

TO APPLY:

By Application form only – available from

CLOSING DATE FOR RECEIPT OF COMPLETED APPLICATIONS

Friday 2nd March 2018

All completed applications should be sent to

Or By Post to:

Seana McCreesh, CDEnviro, Ballyreagh Industrial Estate, Cookstown, BT80 9DG