Frequently Asked Questions Regarding the Mandatory Global Security Verification Audit
- Why do I have to participate in the validation audit?
In an effort to protect our borders and be a “best-in-class importer,” Toys “R” Us, Inc. has made the decision to become C-TPAT validated.
- Who willperformthe validationaudits and where will they take place?
Toys “R” Us, Inc. has chosen Intertek to execute the audits. They are an experienced company in the area of U.S. Government compliance. All validation audits will take place at the factory facility by employees of Intertek, Hong Kong, China or local country operation depending on the respective factory location. Vendors will be notified by e-mail or telephone call of the intent to schedule required C-TPAT audits by Intertek.
- Do I need to contact Toys “R” Us, Inc. to schedule a validation audit; how will I be selected?
Intertek will perform all audits for Toys “R” Us, Inc. All vendors/factories are required to contact Intertek directly to schedule an audit.
Please contact Intertek:
Megan Mok
Account Executive
Audit
Intertek China
Direct line: +769 2723 1385
Fax: +769 2313 3725
Email add:
Intertek China
8/F, Fumin Plaza, 98 Qifeng Road, Dongguan City, Guangdong, China, 523000
- When should I need to contact Intertek to schedule an audit?
Intertek should be contacted as soon as you complete the new vendor on boarding process and you confirm purchase orders will be placed. Audits need to be completed and a GSV certificate provided to our consolidator at the time of booking, prior to shipping. Depending on the time of year, the audit could take a while to complete. DO NOT WAIT UNTIL YOU HAVE AN UPCOMING ORDER TO CONTACT INTERTEK. THIS COULD RESULT IN DELAY OF YOUR PRODUCT SHIPPING.
- When should I contact Intertek to schedule a re-audit for GSV re-newel?
An audit should be scheduled with Intertek prior to the expiration of the existing GSV certificate. If not, this could result in delay of your product shipping.
- How much will a validation audit cost and how long does it take?
Intertek charges $550, excluding travel expenses, and this is a discounted price for Toys “R” Us, Inc. vendors. Intertek has committed to only use the necessary time and resources to complete the validation accurately and thoroughly.
- What can I expect when Intertek audits me? Are there Forms involved?
The validation process includes an on-site visit as well as certain forms and documents. The Intertek auditor will explain the process in full prior to and during the process, and share with you all relevant forms and details.
- Who will receive the results of the validation audit?
Since phase two is being performed as part of Toys “R” Us, Inc.’s compliance with C-TPAT, results of the validation audit will be sent to factory and also uploaded into TRU Database.
- What is the outcome if I fail the validation audit or refuse to participate?
Toys “R” Us, Inc., with the help of Intertek, will discuss the specific shortcomings and security failures and issue the vendor an improvement plan. The plan will have a set time frame within which all issues must be resolved. All factories for the vendors, as stated on the purchase order, must participate in compliance programs so Toys “R” Us, Inc. can execute its business and legal requirements.
TRU extends our gratitude to our vendor community for helping us to increase the safety of both of our employees, and for providing TRU an additional degree of protection of our brand as well as expedited processing through U.S. Customs.
Effective for January 01, 2008, each supplier exporting merchandise to Toys ”R” Us, USA will be required to present a valid Global Security Verification (GSV) Certificate (See Specimen on page 156) issued by Intertek to APLL at the time of shipment booking that certifying the CTPAT compliance status for the designated MANUFACTURING SITE of that Purchase Order. If a valid GSV certificate is not presented, the booking will be rejected and product could be delayed.
A photocopy of the GSV certificate should be submitted with other shipping documents to APLL (consolidator) for booking for ship windows starting January 1, 2008.