AIM Quality Manual

AIS-AIMSG/2-SN No. 5
/ AIS-AIMSG/2-SN No. 5
03/09/09

AERONAUTICAL INFORMATION SERVICES-AERONAUTICAL INFORMATION MANAGEMENT STUDY GROUP (AIS-AIMSG)

SECOND MEETING

Montréal, 10 to 13 November 2009

Agenda Item / 10: / AIM quality management system

AIM QUALITY MANUAL

(Presented by Japan)

SUMMARY
This study note provides the draftICAO AIM quality manual accordingly the action agreed in AIS/AIMSG/1. And this study note discusses a new quality standard ISO9001:2008.The group is invited to review and discuss these items for development of a new ICAO AIM Quality Manual.

1.INTRODUCTION

1.1In AIS/AIMSG/1 held in Dec. 2008, the study group agreed the following action.

Action agreed 1/20 — AIS quality manual

That:

a) group members provide, to the Rapporteur of the group in b) below, examples of AIS quality manuals in use in States;

b)an ad hoc group, consisting of Susumu (Rapporteur), Greg, Manfred, Charity, Augustin and Tony* develop a plan, to be completed by 1 March 2009, for the production of a new AIS quality manual to be based on the fundamental structure of the Manual on the Quality Management System for the Provision of Meteorological Service to International Air Navigation (Doc 9873);

c) the ad hoc group provide a draft AIS quality manual for review by the AIS-AIMSG/2meeting; and

d) the ad-hoc group develops guidance material on the means for measuring integrity tobe included in the AIS quality manual.

According to this agreement, the ad-hoc group developed the DRAFT version of the manual.

1.2The SG group also agreed that the following documents may be used as resources for a new AIS quality manual:

a)Manual on the Quality Management System for the Provision of MeteorologicalService to International Air Navigation (Doc 9873);

b)World Geodetic System — 1984 (WGS-84) Manual (Doc 9674), Chapters 2 and 6;

c)Quality Assurance Manual for Flight Procedure Design (Doc 9906);

d)Draft ICAO AIS Quality Manual;

e)CHAIN Principles of Quality Management;

f)AIS Data Process (ADP) and Static Data Procedures (SDP); and

g)States’ AIS quality manuals.

1.3The ad-hoc group added the following document as material.

a)The manual of quality system in APAC, “A QUALITY SYSTEM FORAERONAUTICALINFORMATION SERVICES(AIS)”.

2.DISCUSSION

2.1The structure of draft version and relations to resources are shown in Table-1. The group finds the whole of the draft version in attachment of this study note.

Table-1 The structure of AIM QUALITY MANUAL

Main chapter / Content description / Sources and Remarks
contents / - / -
Foreword / Why QMS in Annex 15? /

Exploit from”Foreward” of Draft ICAO AIS Quality Manual

Chapter 1
Policies on quality systems for aeronautical information management / 1.1 BACKGROUND /

Exploit from chapter 1, Doc 9873 and refined

1.2 NEED FOR QUALITY /

Exploit from “introduction”,of Draft ICAO AIS Quality Manual

1.3 NEED FOR A QMS /

Exploit from “introduction”,of Draft ICAO AIS Quality Manual

1.4 Relevant provisions in ICAO Annexs and documents /

Developped

1.5 The data quality process /

from chapter 1.4, 5.1 and 6 from ‘CHAIN - Data and Quality Management’ [CHAIN/0028]

Chapter 2
Concept and vocabulary / 2.1 STANDARDS AND IS0 /

Exploit from chapter 2, Doc 9873 and refined

2.2BACKGROUND TO IS0 9000:2000 SERIES /

Exploit from chapter 2, Doc 9873 and refined

2.3 WHAT IS QUALITY? /

Exploit from chapter 2, Doc 9873 and refined

2.4 QUALITY CONTROL /

Exploit from chapter 2, Doc 9873 and refined

2.5 QUALITY ASSURANCE /

Exploit from chapter 2, Doc 9873 and refined

2.6 QUALITY IMPROVEMENT /

Exploit from chapter 2, Doc 9873 and refined

2.7 QUALITY MANAGEMENT SYSTEM /

Exploit from chapter 2, Doc 9873 and refined

2.8 QUANTIFYING QUALITY COSTS /

Exploit from chapter 2, Doc 9873 and refined

2.9 QUALITY MANAGEMENT PRINCIPLES /

Exploit from chapter 2, Doc 9873 and refined

2.10 THE IS0 9000:2000 SERIES OF STANDARDS /

Exploit from chapter 2, Doc 9873 and refined

Chapter 3
The anatomy of the ISO 9001:2000 quality management system / 3.1 INTRODUCTION /

Exploit from chapter 3, Doc 9873 and refined

3.2 STRUCTURE OF ISO 9001:2000 /

Exploit from chapter 3, Doc 9873 and refined

3.3 The Process Model /

Exploit from chapter 1,Item 4,The manual of quality system in APAC

3.4 General Requirements /

Exploit from chapter 1,Item 5, The manual of quality system in APAC

3.5 Management Responsibility /

Exploit from chapter 1,Item 6,The manual of quality system in APAC

3.6 Administration /

Exploit from chapter 1,Item 7,The manual of quality system in APAC

3.7 Resource Management /

Exploit from chapter 1,Item 8,The manual of quality system in APAC

3.8 Product Development and Realization /

Exploit from chapter 1,Item 9,The manual of quality system in APAC

3.9 Design and/or Development Planning /

Exploit from chapter 1,Item 10,The manual of quality system in APAC

3.10 Customer Satisfaction /

Exploit from chapter 1,Item 12,The manual of quality system in APAC

Chapter 4
Quality management system documentation / 4.1 STRUCTURE OF QUALITY MANAGEMENT SYSTEM DOCUMENTATION /

Exploit from chapter 4, Doc 9873 and refined

4.2 General Documentation Requirements /

Exploit from chapter 1,Item 5, The manual of quality system in APAC

4.3 Documentation /

Exploit from 2.49-2.52, Draft ICAO AIS Quality Manual

4.4 Documented Procedures /

Exploit from chapter 1,Item 5, The manual of quality system in APAC

4.5 Document master list /

Exploit from 2.28, Draft ICAO AIS Quality Manual

4.6 Quality Manual /

Exploit from 2.53-2-56, Draft ICAO AIS Quality Manual

4.7 Control of Documents /

Exploit from chapter 1,Item 7,The manual of quality system in APAC

4.8 Document Master Copy /

Exploit from chapter 1,Item 7,The manual of quality system in APAC

4.9 Document Owner /

Exploit from chapter 1,Item 7,The manual of quality system in APAC

4.10 Controlled and Uncontrolled Copies /

Exploit from chapter 1,Item 7,The manual of quality system in APAC

4.11 Control of Quality Records /

Exploit from chapter 1,Item 7,The manual of quality system in APAC

4.12 A template of Quality manual
4.13 Samples of Quality manual
Chapter 5
Auditing processes / 5.1 AUDIT OBJECTIVES /

Exploit from chapter 5.1, Doc 9873 and refined

5.2 AUDIT TYPES /

Exploit from chapter 5.2, Doc 9873 and refined

5.3 PROCESS AUDITING APPROACH /

Exploit from chapter 5.3, Doc 9873 and refined

5.4 CERTIFICATION/REGISTRATION AUDIT /

Exploit from chapter 5.4, Doc 9873 and refined

5.5 SURVEILLANCE /

Exploit from chapter 5.5, Doc 9873 and refined

5.6 Sample of certification/registration audit
Chapter 6
Non-conformance reports and corrective action / 6.1 What Does Certification and Registration Mean /

Exploit from chapter 1,Item 14,The manual of quality system in APAC

6.2 Control of Non-Conforming Product /

Exploit from chapter 1, Part 2, Item 16,The manual of quality system in APAC

6.3 Corrective Action and Error Analysis /

Exploit from chapter 1, Part 2, Item 17,The manual of quality system in APAC

6.4 Error Tracking Process /

Exploit from chapter 1, Part 2, Item 17,The manual of quality system in APAC

6.5 Change Procedures /

Exploit from chapter 1, Part 2, Item 17,The manual of quality system in APAC

Chapter 7
Steps to certification and other practical issues / 7.1 RESPONSIBILITY FOR INITIATING A QMS /

Exploit from 1.12-1.15, Draft ICAO AIS Quality Manual

7.2 QUALITY MANAGEMENT SYSTEM IMPLEMENTATION PROJECT /

Exploit from Chapter 2, Draft ICAO AIS Quality Manual

7.3 An example of implementation into AIM /

Exploit from chapter 1, Part 3, The manual of quality system in APAC

Chapter 8
The data quality process
/ 8.1. Introduction /

Exploit the key elements out of Document: ‘CHAIN-0028 (1.0) Data & Quality Management’, chapters 1, 3, 4, 5, 6.

8.2 The generic Aeronautical Information Data Process
8.3 Organisations in the supply chain
8.4 The generic data process
8.5 Generic Process – High-Level View
8.6. Aeronautical Data Processing Model
8.7. How to connect and enhance quality as data travels along the key steps?
Appendices / CHECKLIST FOR THE DEVELOPMENT OF A QUALITY MANAGEMENT SYSTEM FOR AIM /

Exploit from Appendix X, Draft ICAO AIS Quality Manual

A template of Quality Manual to be used by an AIM organization /

Exploit from Appendix XX, Draft ICAO AIS Quality Manual

Samples of Quality Manual /

Each State
CD-ROM

A sample of certification/registration audit / Required some document from the state akready acuired certification
Quality Audit Tool /

From EUROCONTROL

Service level agreements /

CD-ROM
Exploit from Document: ‘CHAIN-

Statistic Data Procedures /

CD-ROM
SDP and ADP

The differences of ISO 9001:2000 and 2008 / Developed

2.2ISO9001:2008

2.2.1ISO 9001:2008, which was published on 15th Nov. 2008, replaces the year 2000 version of the standard. ISO 9001:2008 introduces no new requirements. ISO 9001:2008 only introduces clarifications to the existing requirements of ISO 9001:2000 based on eight years of experience of implementing the standard world wide with about one million certificates issued in 170 countries to date. It also introduces changes intended to improve consistency with ISO14001:2004.

2.2.2However, according to Joint IAF-ISO communiqué(see Table-2), One year after publication of ISO 9001:2008 all accredited certifications issued (new certifications or recertifications) shall be to ISO 9001:2008.Twenty four months after publication by ISO of ISO 9001:2008, any existing certification issued to ISO 9001:2000 shall not be valid.

Note 1: One year after publication of ISO 9001:2008 indicates 15th Nov. 2009.

Note.2: Twenty four months after publication by ISO of ISO 9001:2008 indicates 15th Nov. 2010.

Table-2 Joint IAF-ISO communiqué(from ISO web site)

Joint IAF-ISO communiqué
Implementation of accredited certification to ISO 9001:2008
ISO (International Organization for Standardization) and the IAF (International Accreditation Forum) have agreed an implementation plan to ensure a smooth migration of accredited certification to ISO 9001:2008, after consultation with international groupings representing quality system or auditor certification bodies, and industry users of ISO 9001 certification services.
ISO 9001:2008 does not contain any new requirements
They have recognized that ISO 9001:2008 introduces no new requirements. ISO 9001:2008 only introduces clarifications to the existing requirements of ISO 9001:2000 based on eight years of experience of implementing the standard world wide with about one million certificates issued in 170 countries to date. It also introduces changes intended to improve consistency with ISO14001:2004
The agreed implementation plan in relation to accredited certification is therefore the following:
Accredited certification to the ISO 9001:2008 shall not be granted until the publication of ISO 9001:2008 as an International Standard.
Certification of conformity to ISO 9001:2008 and/or national equivalents shall only be issued after official publication of ISO 9001:2008 (which should take place before the end of 2008) and after a routine surveillance or recertification audit against ISO 9001:2008.
Validity of certifications to ISO 9001:2000
One year after publication of ISO 9001:2008 all accredited certifications issued (new certifications or recertification) shall be to ISO 9001:2008.
Twenty four months after publication by ISO of ISO 9001:2008, any existing certification issued to ISO 9001:2000 shall not be valid.

2.3For the following points of view, it becomes a big problem how a new quality manual should be corresponded with ISO9001:2008;

a)this manual will be published after Nov. 2010; and

b)some states, e.g. China, have a plan to carry out certification of QMS following the ISO 9001:2008.

2.4Under this situation, we propose a new manual shall be followed the ISO9001:2008. Fortunately, 2008 is the almost same as 2000. So, our modification work will be not hard.

Note. The group finds the details of the differences of 2000 and 2008 in Appendix 8 of the draft manual.

2.5Forcorrespondence with the future revision of ISO9001, this manual will be revised in the future?

3.ACTION BY THE AIS-AIMSG

3.1The group is invited to:

a) review the draft of ICAO AIM quality manual; and

b) discuss concerning about ISO9001:2008.

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