Reports To: Fundraising Manager

Hospice North Shore

Reports To: Fundraising Manager

Direct Reports: N/A

Full Time 1.0 FTE – 40 hours per week

Location: Based at 7 Shea Terrace, Takapuna, Auckland 0622

Primary Objective:

The Fundraising Assistant – Events will assist the Fundraiser - Events to coordinate and implement designated Hospice events with the support of the Fundraising Manager and the wider team.

He/She works as a member of the Fundraising team and contributes towards meeting the following business objectives:

1.  Develop an outstanding organisational culture and workforce

2.  Improve patient and family/whanau experience and safety

3.  Community and Collaboration – to develop a whole system approach

4.  Wise stewardship and improved sustainability

He/she will be expected to work in a way which reflects the Hospice North Shore’s values.

Our Vision:

Our Values:

KEY ACCOUNTABILITIES

1.  Develop An Outstanding Organisational Culture and Workforce

Expected Results

Organisational Values

a)  Role models behaviours linked to Hospice North Shore’s organisational values

b)  Champions Hospice North Shore in the wider community, maintains a professional appearance and image

c)  Links values to service development

d)  Recognises the role of the Treaty of Waitangi in the context of hospice and palliative care

e)  Recognises diversity and the need for care that supports each person’s/family’s unique hopes and needs

Fundraising Support & Teamwork

a)  Provides administrative support to the Fundraising Assistant and Fundraising Manager as required

b)  Provides back up to wider Fundraising Team as appropriate

c)  Maintains accurate and up-to-date supporter records on the fundraising database and filing system

Events Administration & Support

a)  Researches and develops accurate mailing lists and the collation of information to support fundraising events

b)  Assists Fundraising Assistant and Fundraising Manager with the organisation and coordination of events

c)  Maintains key relationships with event sponsors, partners and Hospice supporters including volunteers

d)  Ensures timely and appropriate acknowledgements are planned and operationalised

Supporter Care

a)  Delivers a high standard of supporter care, including responding to donor correspondence and queries

b)  Maintains the supporter database as appropriate

Communication

a)  Is aware of current service issues, current activities and organisation wide information

b)  Develops and maintains strong professional relationships with key personnel internal and external to HNS

Professional Development / Training

a)  Identifies own educational and professional development needs and works with Manager and Education team to source training that meets those needs

b)  Ensures on-going personal development through completion and implementation of a personal annual performance and development plan

2.  Improve Patient and Family/Whanau Experience and Safety

Expected Results

Quality and Risk Programme

a)  Supports the Quality Committee to maintain the Hospice North Shore and Warkworth/Wellsford Quality Programme

b)  Embraces a quality improvement approach

c)  Maintains privacy and confidentiality of information in accordance with HNS policies and procedures and within the provisions of the Privacy Act

Exception Reporting and Critical Events

a)  Ensures that all incidents, accidents, hazards, near misses and service enquiries are immediately and appropriately reported

b)  Works with Line Manager to identify any corrective actions required in relation to quality service issues relating to own sphere of work

Health and Safety

a)  Complies with and contributes to Health and Safety systems and Emergency procedures in place throughout organisation

b)  Assesses risk and minimises threat to personal safety

Innovation and Management of Change

a)  Ensures that all organisational projects use HNS methodology and are regularly reported on and supported

b)  Participates in ensuring local and national initiatives that promote Hospice services are followed through

c)  Maintains own professional networks ensuring that innovative practice and knowledge is shared as appropriate

d)  Demonstrates ability to work and lead in a changing environment and proactively responds to new challenges and opportunities

3.  Community and Collaboration – a whole system approach

Expected Results

a)  Establishes and maintains collaborative relationships with other Hospice Fundraisers in the region and attends regular meetings to exchange information and ideas

b)  Works with other Fundraisers throughout Auckland region to develop and implement collaborative working to improve business outcomes

c)  Works effectively with Fundraising volunteers

4.  Wise Stewardship and Improved Sustainability

Expected Results

Strategic and Business Planning

a)  Contributes to annual business planning process

b)  Business objectives and KPIs agreed with Manager included in annual performance plans

Essential / Desirable
·  Tertiary Qualification in communication, business, marketing, commerce or similar
·  Exceptional attention to detail
·  Ability to work autonomously and as part of a team
·  Excellent and expressive written and spoken English
·  Confident communicator who is comfortable conducting cold calls, soliciting gifts and other donor engagement activities
·  Strong online and paper based research skills
·  Ability to effectively structure information
·  Professional, friendly and aligned to Hospice North Shore’s values
·  Up-to-date computer skills and ability to learn and adapt to new software quickly and easily: MS office suite, internet use
·  A high level of initiative, motivation and drive for results
·  Demonstrated ability to work in a changing environment and proactively responds to new challenges and opportunities
·  Plans, schedules and organises own workload and has a reputation for meeting targets and deadlines
·  Maintains own professional networks ensuring that innovative practice and knowledge is shared as appropriate
·  Flexibility to work outside normal office hours as required / ·  Previous work experience in an office environment an advantage
·  Not for profit experience an advantage
·  Experience with databases, data entry and reporting