Removing the SIM PIN from the Iridium GO!

For Android:

1. Join the Iridium GO! Wi-Fi network with your phone or tablet.

2. Open the Iridium GO! app.

3.When prompted to login use the username: guest and the password: guest

4.Tap on the "Submit" button.

5. You will be challenged for a PIN, enter 1111.

6. Tap the "OK" button.

7. Tap on "Settings."

8. Scroll down to and tap on "Security."

9. Tap on "Disable SIM lock."

10. Tap on "Existing SIM PIN."

11. Enter 1111.

12. Tap on the "OK" button.

13. Tap on the back button on your Android device.

14. A dialogue box with the statement "Do you want to save?" will appear, tap on the "Save" button.

For Apple iOS:

1. Join the Iridium GO! Wi-Fi network with your phone or tablet.

2. Open the Iridium GO! app.

3. When prompted to login use the username: guest and the password: guest

4. You will be challenged for a PIN, enter 1111.

5. Tap on the "OK" button.

6. Tap on the "Submit" button.

7. Tap on "Settings."

8. Tap on "Security."

9. Tap on "SIM Lock Status."

10. Tap on "Disable SIM Lock."

11. Tap on "Enter Number" to the right of "Existing SIM PIN."

12. Enter 1111.

13. Tap anywhere on the screen (away from the on-screen keyboard).

14. Tap on the "Save" button.

Enter PUK code" Message on the Iridium GO!

For Android and Apple iOS

1. Obtain the PUK code from Roadpost customer service by calling 1.888.290.1616 or emailing .

2. Power on the Iridium GO! device.

3. Join the Iridium GO! Wi-Fi network with your phone or tablet.

4. Open the Iridium GO! app.

5. You will be greeted with the login screen.

6. Enter username: guest and password: guest.

7. Tap on the "Submit" button.

8. Once logged in, the app will pop-up a "PUK code required" screen.

9. Enter the PUK code into the "Enter PUK code" field.

10. Enter the SIM PIN 1111 into the "Enter SIM PIN" field.

11. Tap on the "OK" button.

Iridium GO! not transmitting Wi-Fi signal.

Follow the steps below if your Iridium GO! device is not transmitting Wi-Fi signal and you are unable to find the Iridium GO! Wi-Fi network using your mobile device.

Solution: Perform a hard reset

1Power on the Iridium GO! by lifting the antenna into the on position.

2Remove bottom cover and the battery from the Iridium GO!

3Pull back the external antenna grommet exposing the external antenna port and factory reset button

4Press and hold the factory reset button located in the external antenna compartment using a pin or paper clip

5While holding factory reset button, insert the battery and continue to hold the factory reset button for 30 seconds

6Release the factory reset button after 30 seconds and wait for the Iridium GO! to power on

7Once the Iridium GO! has powered on and displays Searching, search for the Iridium GO! Wi-Fi network using your mobile device

8The Iridium GO! Wi-Fi network will display IRIDIUM-XXXXX (where XXXXX is a unique 5 digit number)

9You can now connect to the Iridium GO! Wi-Fi network and begin using your device.

Unable to configure SOS using Iridium GO!

Follow the steps below if you are unable to configure SOS using the Iridium GO! application for iOS.

Note: On some iOS devices, the option to enable GEOS Service or configure your own SOS recipients is greyed out and cannot be selected. The steps below will allow you to configure the SOS settings on your iOS device if you are experiencing this issue.

1. Connect to the Wi-Fi network of your Iridium GO!

2. Open your Safari Browser and in the address bar navigate to: 192.168.0.1

3. The Iridium GO! interface page will be displayed and prompt you for a username and password

10If you have not changed the default login credentials, login using ' guest ' in both fields

4. Once you have logged in, navigate to the Location Options tab.

5. Select if you would like to "Use" or "Do not use" the GEOS Service

•If "Use" is selected, the Call Recipient and Message Recipient fields will display GEOS.

•When prompted, enter the 5 digit confirmation code provided by GEOS and select OK

•Select "Save" to save your settings.

•If "Do not use" is selected, fill in the Call Recipient and Message fields with the desired contact information

•Enter the contact number using the following dialing pattern

•Example: + (country code)(area code/city code)(phone number)

•Example: + 1 416 253 6008

•Select "Save" to save your settings.

6. The SOS settings of your Iridium GO! device have now been configured.

Iridium GO! "Connection Failed" or "Could not connect to the network" Error - iOS and Android

(Note: This affects iOS 6.1 or higher and Android 2.3 or higher)

Symptoms: Error messages such as “Connection Failed”, “Could not connect to the network” displayed during network connection phase

Brief description: Iridium Mail & Web utilizes the integration capabilities offered by Iridium GO! When a user initiates a network connection to go online from the app and there is sufficient satellite signal strength available, Iridium GO! authenticates the user with Iridium’s backend authorization systems and starts a networkconnection. The authentication phase can sometimes fail resulting in the app unable to open a network connection.

Resolution: Iridium plans to address this issue with a mid-October update to the Iridium Mail & Web app. This update will include increased connection buffers to improve connection reliability. In the interim, users are advised to redial the connection in case of an authentication failure.

Iridium Web Browser "Failed to connect: Proxy refusing connection" - iOS Only

(Note: This issue only affect iOS versions 7 and above. Android is unaffected)

When attempting to connect to Opera Mini from the Iridium Mail and Web app you may encounter the error message: "Failed to connect: Proxy refusing connection." If this occurs please try the following solution:

Solution: Disable specific apps and services

1) Ensure that “Data Savings’ mode is enabled on the Opera Mini browser

2) Disable iCloud, Dropbox, other commonly used services on the mobile device.

  • Go to Settings > iTunes & App Stores and turn off Automatic downloadsfor all apps. Also turn off iTunes Match.
  • Go to Settings > iCloud and turn off Find my iPhone, and iCloud Backup(Within ‘Storage & Backup’ menu)

3) Disable Photo Stream on the mobile device

  • Go to Settings > Photos & Camera and turn off My Photo Stream.

4) Disable any Social Media or Audio/Video conferencing apps such as Skype,FaceTime within Settings on the mobile device

5) Disable Location Services on the mobile device. Steps to follow:

  • Go to Settings > Privacy > Location Services. Turn off location servicesfor all apps except Iridium GO! and Iridium Mail & Web apps.
  • Go to Settings > Privacy > Location Services > System Services and turnoff all options except Compass Calibration and Setting Time Zone

6) Enable only manual fetching of emails on the mobile device

  • Go to Settings > Mails, Contacts, Calendars > Fetch New Data and turn off ‘Push’ option.
  • Go to Settings > Mails, Contacts, Calendars > Fetch New Data and set ‘Fetch’ option to ‘Manually’.

Gmail Access Blocked on Iridium GO!

When accessing your Gmail account via remote fetch for the first time you may receive an email from Google with the subject line "Google Account sign-in attempt blocked." A sample is pictured below along with the resolution.

Solution: Authorize access

1. From the Google email, click on the link under "If this was you"

2. You will be taken to a page that allows you to enable less secure apps

3. Click on "Enable" then click on "Done"

You will now be able to fetch mail remotely from your Gmail account.

Unable to receive emails using Iridium Mail & Web.

Follow the steps below if you are unable to receive emails and the Iridium Mail & Web App does not progress beyond “incoming file size is XXXX” in the Mail Server Connection dialogue box.

(Note: Please ensure your mobile device is connected to the Iridium GO! Wi-Fi network)

Solution 1: Diagnose the connection issue

11Launch the Iridium Mail & Web App.

12Navigate to Settings.

13Set Diagnostics to ON.

14Navigate to the Mail screen.

15Select Send/Receive Email.

16Press Send/Receive Email at the top of the screen.

17If connection log displays “Failed to read data from the device while getting file, disconnecting” please proceed to Solution 2.

Solution 2: Restore Iridium GO! to factory settings

•Power ON the Iridium GO!

•Press and hold the reset button until “Reset to factory defaults?” appears on the display. The reset button is located in the external antenna compartment beneath the antenna.

•Select the Yes soft-key, your Iridium GO! will reset to factory settings and power cycle.

•Reconnect your mobile device to your Iridium GO! Wi-Fi network.

•Repeat steps 4-6 fromSolution 1 and you should now be able to receive your emails successfully.Previously sent emails that failed to download may need to be resent.

Note: Since your device has been reset to factory settings you will need to reapply any settings you made to the device including the Wi-Fi network password.

Unable to place calls using Iridium GO! for Android

Follow the steps below if you are unable to place calls using the Iridium GO! and keep receiving the error message, "The number you have reached is not in service, please check the number and try your call again" on your Android device.

Solution 1: Calling a North American number

18Deploy the antenna to power on the Iridium GO!

19The Iridium GO! will display bars of signal strength

20The Iridium GO! will then display Searching followed by Iridium once the device has registered

21Connect to the Iridium GO! Wifi hotspot

22Launch the Iridium GO! application

23Login using the desired profile (Guest is default)

24Select the Call icon

25Press and hold the 0 key until the + appears

26Dial the country code, area code and phone number

Example: + (country code)(area code/city code)(phone number)

Example: + 1 416 253 6008

27Select the green phone icon to initiate the call

28If you continue to receive"The number you have reached is not in service, please check the number and try your call again", proceed to Solution 2.

Solution 2: Clear Iridium GO! application settings

•From your Android home screen, navigate to Settings

•Select Applications/Application Manager

•Scroll down and select Iridium GO!

•Select Clear data

•Select Clear cache

•Select Force stop

•Navigate back to your home screen

•Repeat the instructions in Solution 1.

Unable to be heard during a call using an iOS device on Iridium GO!

Follow the steps below if the other party you are trying to speak to is unable to hear you during a call using an iOS device on Iridium GO!

(Note: This issue may occur with model iPhone 4 and below using iOS 7.1.2)

Solution: Disable Mute Restriction

29Go to iOS settings

30Select "General"

31Scroll down and select “Restrictions”

32Scroll down and select "Privacy"

33Select "Microphone"

34Make sure your microphone is set "On"

(Note: if it is set to “Off”, this is the reason that outbound audio is not working properly)