Media Contact:
Matt Johnson
Travel Leaders Corporate
(763) 383-5643
Travel Leaders Corporate Names Highly-Regarded Industry Veteran, Angie Licea, as Senior Vice President of Business Operations and Technology Development
Coral Gables, FL (May 8, 2012) – Today, Travel Leaders Corporate announced that Angie Licea has been named Senior Vice President of Business Operations and Technology Development. Licea leads both the Operations and Technology teams at Travel Leaders Corporate and is responsible for driving process improvement and increasing the operational efficiency and overall effectiveness of the company. She reports directly to Travel Leaders Corporate President David Holyoke effective immediately.
“Angie’s extensive corporate travel background, along with her success in business processes, makes her a perfect fit for this role,” said Holyoke. “Our success as a company has been built on a winning combination of cutting-edge technology, providing superior personalized attention to each of our clients, and having the right people in key positions to drive our team forward. By adding a strong operational leader like Angie, we have no doubt we will continue to grow and will most certainly tap her insights as we expand globally.”
Licea brings nearly 25 years of travel industry and management experience to her new role. Before joining Travel Leaders Corporate, she held a variety of management roles at American Express and Rosenbluth International. For most of the last four years, she served as American Express’ Vice President of Global Client Services in which she implemented client services support in 12 countries, increased productivity by 25% in the first year and achieved one of the highest employee satisfaction results within any American Express Business Travel group.
Prior to that, Licea served as Vice President of Global Business Partnerships where she oversaw $1.5 billion in air sales for 16 global clients in a variety of industries such as: Pharmaceuticals, Financial, Technology and Manufacturing. Licea first joined Rosenbluth International in 1997 and remained with the company after it was acquired by American Express in 2003. Before that, she worked for Thomas Cook and US Airways.
“I was looking for a company with a strong upward trajectory, one that works hard to foster a positive internal culture for its employees and a company that will not lose sight of the customer. The business model and underlying philosophy at Travel Leaders Corporate fit every aspect that,” said Licea. “The employees are extremely dedicated and genuinely enjoy working together. The goal of efficiency is not at the expense of service.As David put it to me, ‘efficiency is critical but we will never become a call center.’I’m excited by the challenge of bringing together technology and infrastructure in a way that allows our front line to focus on the traveler.”
To learn more about Travel Leaders Corporate, visit www.travelleaderscorp.com or call 800-721-0807. At Travel Leaders Corporate, your next trip will be a “Departure from the Ordinary.”
###
Travel Leaders Corporate is part of Travel Leaders Group, which ranks as the #1 corporate travel management company by Business Travel News and had sales of nearly $17 billion in 2011. Travel Leaders Corporate’s consultative approach builds a travel program around clients’ specific needs, rather than requiring them to conform to standardized processes. Unlike mega-agencies, Travel Leaders Corporate provides personalized service that can’t be matched in nameless, faceless call centers. At Travel Leaders Corporate, each client is served by a dedicated team of U.S.-based agents assigned to each account. With a reputation built on reliability and a commitment to excellence, Travel Leaders Corporate offers its clients industry-leading products and services, and continuously seeks higher levels of performance. With its headquarters in Coral Gables, FL, and with employees in more than 120 cities across the United States, Travel Leaders Corporate is a forward-thinking, innovative company with a focus on continually improving the customer experience. It’s the people of Travel Leaders Corporate that set it apart as a Departure from the Ordinary. www.travelleaderscorp.com.