POSITION: Financial Aid Systems Administrator

Other

POSITION ANNOUNCEMENT

POSITION: Financial Aid Systems Administrator

·  This is a full-time position.

·  Employment is with Chattahoochee Technical College and not with an individual campus. All employees are subject to work relocation based on college needs.

POSITION DESCRIPTION

Under supervision of the Executive Director of Student Financial Services (SFS), and in close communication with the Administrative Services Unit as a whole, this position oversees, leads, and manages the overall student accounts’ department of the college (credit and non-credit) and is the initial point of contact for subordinate staff. This person must be an exemplary team player with a positive attitude and excellent communication and organization skills coupled with the ability to lead and encourage staff across all campuses of Chattahoochee Technical College. This position will delegate tasks to staff where possible while positively collaborating with all internal stakeholders, which includes departmental staff, leadership in Financial Aid, and the Executive Director to make SFS as effective and efficient as possible. This position will be primarily based at the Marietta Campus with the expectation of required travel between campuses, to trainings, etc.

MINIMUM QUALIFICATIONS

·  Bachelor’s degree required in a course of study related to the occupational field.

·  Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience in Banner processing to include direct experience related to Banner Financial Aid processes (dataload, packaging, disbursement, batch posting, COD, etc.

·  Possession of or ability to readily obtain a valid driver’s license issued by the State of Georgia for the type of vehicle or equipment operated.

PREFERRED QUALIFICATIONS (in addition to the minimum qualifications)

·  Experience working in a financial aid office at an institution of higher education with specific experience in running processes in Banner; i.e. ISIR data load processes, grouping, batch posting, awarding and disbursement and knowledge of SQL syntax

·  Self-starter who can work closely with the Director of Financial Aid and staff to ensure processes are run timely and most efficiently for students

·  Supervisory experience

BENEFITS

·  Benefits include paid holidays, annual leave, and the State of Georgia Flexible Benefits Program.

·  Please be aware that all Chattahoochee Technical College employees must be paid by DIRECT DEPOSIT unless exempted by the State Accounting Office based on “hardship” evidence provided by the employee.

APPLICATION PROCEDURE

APPLICATION PROCEDURE: APPLY ONLINE ONLY @ www.chattahoocheetech.edu and select “Contact Us” then “CTC Jobs.” For a complete file, fill out an online application, upload cover letter, resume and include three professional references’ contact information on application. Before a candidate is hired, a pre-employment criminal background investigation, motor vehicle records check and employer/professional reference check will be conducted. Following screening, candidates may be asked to submit further documentation.

RESPONSE DEADLINE / ANTICIPATED EMPLOYMENT DATE

Open until position is filled. / June – July 2017

EMPLOYMENT POLICY

Chattahoochee Technical College is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award associate degrees. Inquiries related to the college’s accreditation by the Commission may be directed to SACSCOC, 1866 Southern Lane, Decatur, Georgia 30033-4097 or telephone 404-679-4500. Questions related to admissions and the policies, programs, and practices of Chattahoochee Technical College should be directed to the College.

As set forth in its student catalog, Chattahoochee Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law). The following person(s) has been designated to handle inquiries regarding the non-discrimination policies: Chattahoochee Technical College Title IX Coordinator, Brannon Jones, 980 South Cobb Dr, Building C 1102B, Marietta, GA 30060, (770) 975-4023 or and Chattahoochee Technical College Section 504 Coordinator, Mary Frances Bernard, 980 South Cobb Drive, Building G1106, Marietta, GA 30060, (770) 528-4529 or

A Unit of the Technical College System of Georgia

Fin Aid Systems Administrator

FIN/40

Finance

FLSA Duties: Exempt

JOB SUMMARY

This position is responsible for performing professional and technical processing duties associated with reviewing student financial aid procedures and processes for efficiency and effectiveness. This position is responsible for the design, implementation, and execution of the Banner financial aid system.

MAJOR DUTIES

Banner Systems

·  Utilizes the Banner system for notifying students of outstanding balances through automated telephone calls including all processes leading up to the notification piece which is the easiest, smallest part of the process.

·  System Maintenance Processes – ZOMG process flow (includes GED, SIWDG, HOPE Scholarship, and MOWR processing, as well as HOPE/ZELL Grant errors)

·  Zell Miller Grant/HOPE Grant assignments and re-assignments – ensures funds are awarded accurately. The process for Zell/HOPE Grant must be run at the end of each term, students notified of changes, bursar’s office notified of holds, etc.

·  Move On When Ready – Coordinates the Banner processes that are responsible for packaging and awarding of aid to high school students. Generates letters to that group of students as warranted.

·  Assists with the Banner annual set up process and on-going testing of Banner upgrades. Supports the development of basic programming statements, population selections, and rules maintenance in the Banner system.

·  Researches and implements process improvements – changes to existing funds’ rules for how they pay, to whom they’re paid, etc., and creation of new fund codes, including awarding and disbursement rules

·  Responds to requests for system improvement from coordinators, director, and executive director.

·  Uses computer programming language (SQL) script writing/running on AIX and in Banner to respond to requests for reports from FA and BO staff. (Requirements section)

Procedures/ Process

·  Reviews student financial aid internal processes and procedures; analyzes strengths, weaknesses, and challenges.

·  Makes decisions to edit processes as needed to accomplish changes as needed—following already defined policies.

·  Makes recommendations to improve efficiency and effectiveness to Director.

·  Manages the processes to load all financial aid data to Banner—including downloading electronic financial aid applications (FAFSAs) and corrected/updated records from the federal processor, uploading records to the Banner financial aid system, batch posting data requirements to applicant and student records, resolving data discrepancies, the assigning of students/applicants to tracking, budgeting, and packaging groups in Banner, etc.

·  End of Term Processing – HOPE Scholarship losses and gains, HOPE Grant losses and gains, Zell Grant losses and gains

·  Assists Director with managing the Pell Grant Programs –Origination, Reconciliation, managing Pell Overpayment Potentials (POPs) and Multiple Reporting Records (MRRs). These processes are entirely Banner-driven.

Records Management

·  Functions as the staff person primarily responsible for the integrity of the financial aid records at the college.

Funds Management

·  Awards and disburses funds. These processes alone, during peak enrollment times, have to be run quite often multiple times per day. This staff person manages this process in full.

·  Commits student schedules – Once the disbursements are done, this person is the sole person running the process that tells Banner the student should not be notified of balance due and should not be dropped.

Communications

·  Primary communicator to Georgia Student Finance Commission related to electronic files—applications, invoices for HOPE and other state funds, etc.

·  Generates letters or notices from Banner – tracking and award letters, Balance Due Notifications via phone, e-mail, and text, and any other ad hoc notices that financial aid or other departments may request.

Reporting

·  Manages daily disbursement reports to ensure accuracy and notifies staff of changes so that further work can be done.

·  Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION

·  Demonstrated experience working with complex procedures and regulations.

·  Knowledgeable about the inner workings of the system, what affects what, so that changes can be made where warranted.

·  Ability to multi-task, maintain accurate records and convey complex technical information..

·  Financial aid experience with an emphasis on computer and systems support.

·  Working knowledge of student financial management systems such as BANNER, document imaging, EDExpress, MS Windows, SQL and File Transfer Systems.

·  In depth knowledge of federal and state financial aid programs and supporting regulations.

·  Ability to establish priorities and initiate objectives with minimal supervision.

·  Knowledge of institutional organization, policies, procedures, and administrative practices.

·  Knowledge of relevant federal and state regulations.

·  Initiative in seeking constant student service delivery improvements.

·  Skill in oral and written communication.

SUPERVISORY CONTROLS

The Director of Student Financial Aid assigns work in terms of general instructions. The Coordinator will carry out the assignments with minimal direction from supervisor. Work will be reviewed by supervisor through scheduled meetings and ongoing communication.

GUIDELINES

Guidelines include Chattahoochee Technical College policies and procedures, federal guidelines, software user guides and manuals, the college catalog, and relevant state standards. These guidelines require judgment, selection and interpretation in application.

COMPLEXITY/SCOPE OF WORK

·  The work consists of varied analytical and administrative duties. The variety of projects and processes involved in the job contribute to the complexity of the position.

·  The purpose of this position is to provide operational analysis of student financial systems. Success in the position contributes to the efficiency and effectiveness of student financial processes.

CONTACTS

·  Contacts are typically with students, staff, faculty, administrators, and members of the general public.

·  Contacts are typically to resolve problems, to provide services, or to give or exchange information.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

·  The work is typically performed while sitting at a desk or table. The employee occasionally lifts light and heavy objects, uses tools or equipment requiring a high degree of dexterity, and distinguishes between shades of color.

·  The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

Will supervise assigned incumbents in process driven positions.

MINIMUM QUALIFICATIONS

·  Bachelor’s degree required in a course of study related to the occupational field.

·  Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience in Banner processing to include direct experience related to Banner Financial Aid processes (dataload, packaging, disbursement, batch posting, COD, etc.

·  Possession of or ability to readily obtain a valid driver’s license issued by the State of Georgia for the type of vehicle or equipment operated.