Michael T. Race

44285 Holly Berry Lane

California, MD 44285

Cell: 334-294-3166

Email:

EXPERIENCE

  • 8+ years of progressive management experience to include Project, Team and Operations Management
  • 11+ years of progressive experience in Information Technology support/troubleshooting/management
  • 5+ Years or IT project management experience
  • Ability to work well both independentlyand in a team environment
  • Proven ability to effectively communicate to both technical and non-technical audiences and senior leaders.

EDUCATION

2014 Bachelors of Science- Network Management, Virginia College

Relevant Course Work: Security Certified Network Professional, Microsoft Network Administration, Microsoft Network Engineering, Biometrics, Securing A Wireless Network, Incident Response, Cisco Network Technician, Survey of Computer Malware and Viruses, Counter Hack, and Production/Operations Management

Professional Certifications

  • Certified Information Systems Security Professional (CISSP) – April 2013
  • Certified Ethical Hacker (CEH) – November 2014
  • Cisco Certified Network Associate (CCNA) – September 2013
  • HDI Desktop Support Technician – October 2008
  • Information Technology Infrastructure Library (ITIL) v3 Foundations – February 2009
  • CompTIA Security+ - March 2009 (Security+ CE December 2012)
  • CompTIA Network+ - April 2009 (Network+ CE December 2012)
  • CompTIA A+ - October 2009 (A+ CE December 2012)

SECURITY CLEARANCE

Active Top SecretSCI with Polygraph (DoD/IC)

KEY ACCOMPLISHMENTS

  • Established and managed the Quality Control Program for the 690th NSS ESD that was responsible for reducing technician error and incident return rates by more than 75% and lead to improvements to the training program and process documentation. The program was briefed to and received high remarks from Wing Commanders and General Officers.
  • Team Lead responsible for creating and reviewing over 200 new processes and procedures documents used by over 1,000 IT technicians around the world.
  • Successfully stood up the US Air Force Combat Information Transport Systems (CITS) Tier I Support Desk
  • Successfully stood and managed up the US Air Force 690 Network Support Squadron (NSS) Detachment 2 Enterprise Service Desk (ESD)
  • Created and managed a Quality Control Program for the 690th NSS ESD that was responsible for reducing technician error rates by more than 75%, reduced customer call backs by 60%, and lead to improvements in the organization’s training program and improvements in process documentation.
  • Recognized for Outstanding Leadership and Contributions to the success of the 690th NSS on three separate occasions by the customer and senior leadership.
  • Established an Information Systems Security Program to include supporting documentation and standard operating procedures for the Marine Corps Distance Learning Program.
  • Reengineered existing temporary badge management processes and procedures for the National Security Agency (NSA) that resulted in a reoccurring annual cost savings of $150K and reduced labor hour requirements by 95%.

TECHNICAL SKILLS

  • Experienced with the use, configuration, and management of Cisco, Juniper, F5, Riverbed, IBM, Blue Coat, and Palo Alto network devices to include routers, switches, firewalls, proxies, intrusion detection/prevention systems,wireless access points,and load balancers.
  • Familiar with the NIST Risk Management Framework and experienced with the DoD DIACAP and Risk Management Framework (RMF) certification processes.
  • Experience in the use of Splunk, Wireshark, Tenable Security Center (ACAS), Retina, and Spectrum network monitoring tools.
  • Experience with the contents and use of NIST 800 series, DoD 8000 series, ICD 700 series, and FISM requirements, directives, processes, and instructions.

EMPLOYMENT

May2015 – CurrentSecurity Technologist/ GG-12, National Security Administration.

  • Serve as the lead engineering consultant and Sr. Security Administrator for the Office of Physical Security and all connected systems located in various geographically separated locations.
  • Monitor and assist large geographically separated team of contractor personnel to ensure mission needs and contract obligations, in regards to system engineering and administration, are met.
  • Review and verify that system security policies are followed by all system users, and provide direction and feedback on any issues that may affect system security.
  • Operate as the Information System Security Engineer (ISSE) for the program and work with the Information Systems Security Officer (ISSO) to ensure all systems meets or exceeds agency security requirements.
  • Review System reports, compliance audits, and system vulnerability tests/scans to ensure the system security posture is maintained.
  • Review and evaluate new security, computer, and network system technologies for potential use in future system designs.
  • Train and advise new and existing users on technical security issues and threats, and conduct training courses on the use and capabilities of new system and security technologies.
  • Design system and network architecture to meet the needs of current and projects security threats to the program.
  • Operate as the lead project manager on several high visibility/high profile short and long term technical projects involving a team of multi-disciplined members.
  • Produce both formal and informal documents, reports, and briefings for senior leadership and multi-organizational stake holders.
  • Conduct regular on-going risk assessments on the system aspart of the change management board prior to any changes being implemented.

Dec 2013 – May 2015Information Security Engineer Senior / Associate, Booz Allen Hamilton.

  • Server as the Information Assurance Officer for the Marine Corp Distance Learning Network Operations Center (MCDL NOC) in support of over 660,000 end users.
  • Responsible for managing and maintaining the systems and network security posture for the unit.
  • Supervise and review the work of two junior network security analysts.
  • Prepare, submit, and maintain DIACAP/RMF packages for new and continued system accreditations.
  • Conduct regular Retina and ACAS (Nessus) network security scans to ensure compliance with Information Assurance Vulnerability Management (IAVM) guidance, DISA STIGs, Marine Corps security standards, and Navy network security requirements.
  • Coordinate with systems administrators to ensure all identified threats are eliminated and/or mitigated in accordance with established guidance from the Department of Defense, Navy, Marine Corps, and industry best practices toensure defense-in-depth is maintained.
  • Develops, monitor, and maintain the unit’s network and systems security program to include network and system access, McAfee HBSS policies, and Managing Access Control Lists on network devices.
  • Serve as the network administrator supporting a multi-vendor network environment to include routers, switches, ID/PS, firewalls, and load balancers.
  • Develops technical standards and requirements for the acquisition of network hardware, software and services.
  • Ensures the rigorous application of cyber security/information assurance policies, principles and practices in the delivery of program services.
  • Briefs senior leadership on current network and security statuses, and provide updates on future initiatives.

Jun-Dec 2013Network Engineer, ICS, Inc.

  • Manage and support the network operations of the Defense Information Systems Agency (DISA) Consolidated Communications Center (CCC) Enclave Operations (EO) in a 24/7/365 environment in support of over 3 million network users in all DoD branches.
  • Serves as a senior network administrator and Local Area Network (LAN) and Wide Area Network (WAN) manager with responsibility for defining and executing the total breadth of network operations of an activity to ensure continuous availability and accessibility of global WAN/LAN
  • Project Manager for enterprise SSL certification management program covering over 100 websites. Responsible for monitoring and managing the creation and deployment of certificates to the appropriate content devices. Track and monitor SSL certificate lifecycle in order to ensure maximum website availability. Assign tasks to team members in support of the SSL certification initiative.
  • Develops and implements complex configuration management plans for complex LANs and Wide Area Networks (WANs).
  • Trained on and familiar with: DoD Information Assurance Policy and Technology (IAP&T), DIACAP, and PKI processes and procedures.
  • Develops project plans, assigns and prioritizes the work of other network specialists, and oversees the implementation of project activities.
  • Configures front-end processors, hubs, switches, and routers; monitors network performance; analyzes network traffic patterns; and installs network software fixes and upgrades.
  • Develops technical standards and requirements for the acquisition of network hardware, software and services.
  • Ensures the rigorous application of information security/information assurance policies, principles and practices in the delivery of network services.

Jul 2010 – Jun 2013Site Manager, Information Innovators, Inc.

  • Supervise and manage up to 350 technicians, team leads, and shift managers and supervisors supportingthe Air Force Network Operations (AFNet Ops) 690th Network Support Squadron (NSS) EnterpriseService Desk (ESD) offering full support for end user IT support and service issues in a 24/7/365 environment supporting over 980,000 end users.
  • Coordinate the resolution of complex incidents spanning multiple systems and services requiring assistance from higher tier and partner organizations.
  • Act as the primary liaison between the Air Force Commander and contractor team.
  • Brief high level VIPs (O-6 and above) and key stake holders on current status of operations and future initiatives.
  • Acted as the Project Manager forCommander’s Quality Control Program. Conducted information gathering sessions and determined project scope, collected customer and user requirements and deliverables, created and managed timelines and ensured deadlines were met, ensured that the program was tested and completed the creation of supporting documentation. Ensured that re-evaluation and continual process improvement was conducted regularly.
  • Acted as a Project Support Manager on the ESD Toolbox. Conducted information gathering sessions by working with various stake holders in multiple locations across a large geographical area, collected customer and user requirements, ensured deadlines were met, tested and provided feedback for each spiral of development. Ensure that the documentation team was working within scope and producing high quality products in a timely manner. Project was completed on-time and met all stakeholder requirements.
  • Provided recommendations for improvements to technology and processes based on experience and industry best practices.
  • Test and evaluate new technologies to ensure operational needs are met based on customer and user requirements.

Dec 2006 – July 2010Proprietary Systems Specialist II/Site Trainer, CACI

  • Provided Tier 1, Level 2 technical support for over 980,000 worldwide US Air Force End Users for the Air Force Network Operations (AFNet Ops) Enterprise Service Desk (ESD)
  • Provide technical assistance, troubleshooting, and resolution for all end-user devices and account management to all AF Network Users.
  • Ensure all new technicians are trained to use the tools of this position properly and effectively through a four week training course.
  • Ensure all current technicians meet the standard for performance, and work with management and team leaders to provide training solutions to those that are not consistently meeting the standards of job performance.
  • Develop new training methods, procedures, and course materials to combat the ever changing work environment and ensure standards are consistently met.

Functional Analyst, CACI

  • Provide Tier 1 and limited Tier 2 support for worldwide Air Force Combat Information Transport Systems (CITS), Global Command and Control Systems (GCCS) and Theater Deployed Communications (TDC) service desks supporting over 950,000 network users.
  • Track issues to resolution, and report findings and root cause to higher level leadership.
  • Assist with thediagnosis and resolution of Air Force network devices and software.
  • Monitor and report on incident trends for use in the acquisition of future network hardware, software and services.
  • Maintain classified information in a secure environment.
  • Provided a central point of coordination between various organizations, agencies, and vendors to resolve high level network issues.

Service Desk Technician 3, CACI

  • Act as a point of contact to theHQ 754 Electronics Systems Group -Field Assistance Service (FAS)Service Deskin support of the Global Combat Support System-AF Integration Framework (AF Portal) supporting over 950,000 worldwide end usersinthe Department of Defense, Air Force, Air Force Reserve and Air National Guard Units.
  • Performs systematic analysis of AF Portal problems and recommends solutions via phone and emails.
  • Assist in the diagnosis and resolutions of Combat Support Information Systems (CSIS) issues.
  • Responds to Deficiency Reports.
  • Maintain and update the REMEDY ticketing/ knowledge management database to ensure instant and accurate reporting.
  • Perform departmental administrative duties as assigned, such as generation and tracking of purchase requests, maintenance contracts, staff data and departmental policies and procedures.

References

Available upon request.