POSITION DESCRIPTION /
JEWISHCARE’S UNIQUE VALUE AND OFFERING
JewishCare is a high quality, professionally managed social services and welfare organisation operated by the Jewish Community of NSW.
JEWISHCARE’S MISSION
Support and strengthen the resilience and independence of members in our community.
POSITION DETAILS
Position Title: / Caseworker
Modern Award: / Social, Community, Home Care and Disability Services Industry Award 2010
Award Classification and Level: / Social and Community Services Employee – Level 4
Program/Service: / Youth Services
Reporting Manager: / Program Manager
Purpose of Position: /
  • Work in the Youth Services program to support and assist children and young people to reach their potential and, to develop confidence to manage life’s challenges.
  • Assess clients, provide case management and offer services which will best meet their needs
  • Facilitate and coordinate the recruitment, training and support of volunteers
  • Coordinate and supervise links on the Big Brothers Big Sisters Program

Key Stakeholders/Interactions: /
  • JewishCare Management and Team
  • Human Resources
  • Clients, families/carers of clients
  • Government agencies/bodies
  • Service providers/other agencies providing care to clients
  • Volunteers

Mandatory qualifications, licences and clearances: /
  • Current unrestricted NSW Driver’s Licence
  • Criminal Record Check Clearance
  • NSW Working with Children Check

SELECTION CRITERIA
Essential Criteria
  • Tertiary qualifications in Social Work, Psychology, Social Sciences or Welfare
  • Experience and skills to conduct client assessments, and develop care plans that support clients needs
  • Knowledge of relevant legislation and its implications for clients
  • Excellent oral and written communication skills
  • Sound understanding of the issues facing young people, and resources/supports available
  • Ability to work independently and as part of a team
  • Knowledge, sensitivity and an understanding of Jewish values, heritage and culture
  • Flexibility to work evenings and weekends periodically as required
  • Knowledge of WH&S practices
Desirable Criteria
  • Demonstrated experience in case management in the Community Services sector
  • Demonstrated computer skills in Microsoft Word, Excel and Outlook
  • Understanding of person-centred approach to client care
  • Experience in engaging, consulting and negotiating with a range of stakeholders
  • Experience working with volunteers
  • Experience organising and planning events and workshops

KEY ACCOUNTABILITIES
Key Performance Area / Key Tasks / Key Performance Indicators
  1. Case Management
/
  1. Provide case management services to clients to ensure provision of appropriate services to meet individual client needs
  2. Undertake initial client/family comprehensive psycho-social assessments by working with clients to identify their needs and strengths
  3. Develop case plans with clients, and monitor progress against the case plan when required
  4. Implement and maintain Service Agreement Plans
  5. Empower clients to enable them to access services and support networks independently
  6. Advocate for clients where appropriate
  7. Work with the participants to complete pre-planning documentation for the NDIS
/
  1. Each client file will have a completed comprehensive assessment
  2. Legislation, program policies and guidelines, rights and responsibilities to clients are appropriately, properly and promptly communicated and documented in GoldCare
  3. Case plans and Service Agreement Plans are properly developed with clients in accordance with accepted program standards and documented in GoldCare
  4. Ensure that a goal focused service agreement has been developed and appropriate services are accessed in a timely and cost effective manner
  5. Review and monitor service agreements on a regular basis
  6. Review service agreements and monitor progress with access to appropriate services
  7. Link with appropriate services and agencies on behalf of the
client
  1. Keep up to date resource information on available services and eligibility criteria
  2. Attend interagency networking meetings to obtain relevant info
  3. Each client will have promptly received information regarding their rights and responsibilities, and this will be documented in each client file
  4. Expenditure iswithintheJewishCare Family Support budget andapprovedaccordingtoJewishCareprocedures
  5. Actively participate in team decision-making regarding the client’s best interest. Each action and responsibility documented in GoldCare
  6. Each client will be provided with information on all JewishCare services. All discussions to be noted in the client’s file

  1. Volunteer Management
/
  1. Recruit and Train appropriate volunteers for the program
  2. Volunteers are linked to appropriate clients.
  3. Volunteers are supervised regularly and consistently.
/
  1. All volunteers are screened appropriately and trained before contact with clients
  2. Links are actively monitored and any issues dealt with in a timely manner
  3. All contact and supervisions with volunteers are recorded in GoldCare

  1. Client Documentation
/
  1. Responsible for updating and maintaining client information into GoldCare
/
  1. All documentation required is accurately maintained and updated
  2. All client documentation, organisational records are documented and maintained in GoldCare and updated as soon as any changes occur
  3. All interactions adhere to the principles of confidentiality and privacy as defined within JewishCare’s policies and procedures

  1. Financial Management
/
  1. In consultation with the Manager ensure all expenditure is approved before purchasing and that the expenditure is withinthe JewishCare Family Support budget
/
  1. Expenditure is within the JewishCare Family Support budget and approved according to JewishCare procedures

  1. Staff Supervision
/
  1. Attend regular formal and informal supervision with the Family Support Manager
/
  1. Adhere to supervision time frames and actively contribute and participation in regular team meetings and 1:1 supervision

  1. Operations
/
  1. Responsible for ensuring compliance with all JewishCare WH&S policies and procedures.
  2. Responsible for ensuring ongoing compliance with all management systems.
/
  1. All WH&S issues are promptly reported to the Supervisor and Incident/Accident reports sent to HR
  2. HR, Finance and Facilities procedures are followed

  1. Legislation
/
  1. Be familiar with legislation relevant to the performance of therole including; Children and Young People (Care & Protection) Act, Anti-Discrimination Act, Equal Employment Opportunities,
  2. Privacy Act, Mental Health Act, Family Law, WH&S legislation, Public and private Housing, Disability Act, Mandatory Reporting, National Disability Act 2013, Principles in Recovery Orientated Practice
/
  1. Compliance with relevant legislation are demonstrated and evidenced by supervision sessions and case notes
  2. Assistclientswithincompanyguidelines

  1. Reporting
/
  1. Report to the Program Manager or Senior Managerabout incidents or emergencies as required
/
  1. All incidents and emergencies relating are promptly reported to the Program Manageror Senior Manager as required

  1. Team Work
/
  1. Adhere to HR policies with regards to workplace behaviour
/
  1. Appropriate workplace behaviours are exhibited at all times

  1. Learning and Development
/
  1. Participate in professional learning and development opportunities
  2. Attend team meetings
  3. Attend supervision meetings
  4. Attend or access on line specifictrainingandprofessional development as directed by management
/
  1. Identify relevant professional development in the staff appraisal process, active participation in individual training and education programs and training that JewishCare provided

  1. General Duties
/
  1. Responsible for completing all additional duties as directed by JewishCare Management
/
  1. All additional duties are completed in an appropriate and timely manner

  1. Organisational Values
/
  • High standard of personal and professional behaviour
  • Integrity
  • Honesty
  • Client focused service
  • Impartiality and transparency
  • Respecting the dignity of others
  • Privacy and confidentiality
/
  • Organisational values and behaviours are supported and promoted in the workplace

GENERAL ACCOUNTABILITIES
Work Health and Safety – JewishCare is committed to providing a healthy and safe workplace for all employees, volunteers, clients and visitors. To facilitate this, it is your responsibility to (a) ensure that all potential hazards, accidents and incidents are identified and notified and (b) ensure your own safety and that of others.
Quality Improvements – To be actively involved in the review and evaluation of processes and services within your area of responsibility.
Code of Conduct – JewishCare expects a professional standard of behaviour from staff which demonstrates respect for the rights of the individual and the community and promotes and maintains the community’s confidence and trust in JewishCare’s work.
Policies – It is a requirement that all JewishCare employees read, understand and adhere to relevant policies and procedures.
Equity – JewishCare ensures that all facets of employment are fair by adhering to the principles of EEO as defined by the Anti-Discrimination Act 1977.
Community Relations – Employees are expected to actively promote the work of JewishCare and work with other organisations to maximise client access and increase the community’s understanding of JewishCare.
ACKNOWLEDGEMENT

Acknowledgment

/ Employee Name: / Manager Name:
I understand and accept the responsibilities as outlined in this Position Description. / Signature: / Signature:
Date: / Date:

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