Customer Information Technology Environment (CITE)

Customer Information

Technology Environment Form

Modified:July 26, 2010

Sage Abra

888 Executive Center Drive

St. Petersburg, Florida 33702

Phone: 1-866-888-6067

FAX: 1-800-487-9467

Please Read First

Welcome to Sage! Our goal is to provide you with the highest quality installation experience. This form will ensure that Sage understands your hardware specifications and network configuration. Please complete all applicable sections, as directed below.

All customers must complete Section 1—End User Profile.

Installation of Products: / Please complete the following sections:
AWC / Section 2 (page 4) / Section 5 (page 7) / Section 6 (page 8)
Abra Suite FoxPro (V.7or V.9 ONLY) / Section 3 (page 5)
Sage HRMS SQL (V.8 or 10 ONLY) / Section 4 (page 6) / Section 5 (if applicable)
AWC & Abra Suite V.7 or V.9 / See AWC above / Section 3 (page 5)
AWC & Sage HRMS SQL V.8 or v10 / See AWC above / Section 4 (page 6)


Section 1—End User Profile

Please enter the information on this form and return it to your Business Partner as soon as the intended install date is determined. This information will ensure you receive prompt and effective support during your initial installation.

Business Partner Name:
Business Partner Phone:
Business Partner Email:
Client/Customer #
Client Company Name:
Client Contact Name:
Client Contact Title:
Client Phone:
Client Email:
Alternate Client Contact:
Alternate Client Contact Phone:
Alternate Client Contact Email:
Projected Install Date

Please indicate desired Modules to install:

Abra

Abra Suite FoxPro (v.7 or v.9) Sage HRMS SQL (v8 or v10)

AWC

Employee Self Service Benefit Enrollment

Section 2—Human Resources and I.T. Information (AWC)

1.  AWC virtual directory name (internal and external use): AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA Example: /selfservice (default)

2.  ESS/BE available on the Internet YES NO

If yes, then DNS name for external web site: Example: selfservice.mycompany.com

3.  It is highly recommended to only allow secure (HTTPS) access to the server if you answered yes to either 2 or 3 above.

Have the Digital Certificates for the DNS names specified under 2 and 3 and internal names used for the server been ordered/received for use with the external web sites. YES NO

Please list your Digital Certificate Provider:

4.  HR requested AWC install date.

Section 3—Abra Suite Server (FoxPro)

1.  Indicate the location of the Abra Suite Host

Use existing Apps Server OR Use new server:

Windows 2008 Server Service Pack

Windows 2003 Server Service Pack

2.  Local IP Address: / Local Server Name:

3.  Data Encryption is turned on (9.0 only)

4.  Installed Abra Suite Products:

Human Resources / Abra Link / Payroll
Attendance / Training

5.  Current Abra Suite Install Serial Number: (if not a new install)

6.  Current Abra Suite Install Code: (if not a new install)

7.  List the Total Abra Suite Employers and Employees:

/

# of Employers

/ /

# of Employees

8.  Hardware Configuration:

·  Processor:

·  Ram:

·  Disk space available for AWC installation:

9.  Please indicate Total Physical Memory available in Kbytes at:

10:00 AM / 3:00 PM

Please indicate CPU usage for Processor 1 at 10:00 AM % at 3:00 PM %

Please indicate CPU usage for Processor 2 at 10:00 AM % at 3:00 PM %

Please indicate CPU usage for processor 3 at 10:00 AM % at 3:00 PM %

Please indicate CPU usage for processor 4 at 10:00 AM % at 3:00 PM %

Section 4 –Sage HRMS (SQL)

10.  Indicate the location of the Sage HRMS Host

Use existing Apps server:

Windows 2008 Server Service Pack

Windows 2003 Server Service Pack

Use same server as SQL Server.

11.  Installed Sage HRMS Products:

Human Resources / Abra Link / Payroll
Attendance / Training

12.  Current Sage HRMS Install Serial Number: (if not a new install)

13.  Current Sage HRMS Install Code: (if not a new install)

14.  List the total Sage HRMS Employers and Employees:

/

# of Employers

/ /

# of Employees

15.  Hardware Configuration:

·  Processor:

·  Ram:

·  Disk space available for AWC installation:

16.  Please indicate Total Physical Memory available in Kbytes at:

10:00 AM / 3:00 PM

Please indicate CPU usage for Processor 1 at 10:00 AM % at 3:00 PM %

Please indicate CPU usage for Processor 2 at 10:00 AM % at 3:00 PM %

Please indicate CPU usage for processor 3 at 10:00 AM % at 3:00 PM %

Please indicate CPU usage for processor 4 at 10:00 AM % at 3:00 PM %

Section 5 – SQL Server

1.  Choose one of the following options with regards to SQL Server:

(Note: SQL must be installed in Mixed Mode – Windows and SQL authentication

with the collation sequence set to SQL_Latin1_General_CP1_CI_AS)

SQL Express installed via Sage HRMS
OR
SQL Express Advanced Edition installed via Abra Workforce Connections
OR
SQL Server 2008 installed on a separate Server / Service Pack
OR
MS SQL 2005 installed on a separate Server / Service Pack

2.  Server Operating System:

Windows 2008 Service Pack

Windows 2003 Service Pack

3.  Other SQL Applications running on same server.

4.  Local IP Address: / Local Server Name:

5.  Hardware Configuration:

·  Processor:

·  Ram:

·  Disk space available for AWC/SQL installation:

1.  Please indicate Total Physical Memory available in Kbytes at:

10:00 AM / 3:00 PM

Please indicate CPU usage for Processor 1 at 10:00 AM % at 3:00 PM %

Please indicate CPU usage for Processor 2 at 10:00 AM % at 3:00 PM %

Please indicate CPU usage for processor 3 at 10:00 AM % at 3:00 PM %

Please indicate CPU usage for processor 4 at 10:00 AM % at 3:00 PM %

Indicate any additional configuration specific issues you feel might be pertinent during the installation.

Section 6—Web Server

This machine cannot be a domain controller.

Note: SharePoint Services Server is now supported, but not encouraged.

1.  Operating System:

Windows 2008 Standard Edition SP

2008 Web Edition

Windows 2003 Standard Edition SP

Windows 2003 Web Server (must use SQL Express) ( or MSSQL on different server)

2.  IIS Version Installed:

Version 6.0 with Server 2003

Version 7.0 with Server 2008

3.  SMTP Protocol is Enabled (server role) YES NO (MUST BE INSTALLED)

4.  Is this computer outside the corporate firewall? YES NO (Must agree with graphic on page 9).

5.  Hardware Configuration:

Processor:
Ram:
Disk space available:

6.  Local IP Address Local Server Name

7.  Is this a new machine? (or computer with no applications) YES NO

If this is a computer with other apps/webs on it, please list the following:

APPS / WEB SITES COMPONENTS (e.g. MDAC 2.5)

8.  Number of AWC User Licenses purchased:

9.  Number of Simultaneous AWC browser sessions expected (concurrent users)

10.  Please indicate Total Physical Memory available in Kbytes at:

10:00 AM / 3:00 PM

Please indicate CPU usage for Processor 1 at 10:00 AM % at 3:00 PM %

Please indicate CPU usage for Processor 2 at 10:00 AM % at 3:00 PM %

Please indicate CPU usage for processor 3 at 10:00 AM % at 3:00 PM %

Please indicate CPU usage for processor 4 at 10:00 AM % at 3:00 PM %

Yes, this is my AWC Configuration

Yes, this is my AWC Configuration

Sage, Inc. Confidential and Proprietary Page 2 of 9

Rev. 12/08