Practice for the TOEIC Test Unit 2 Audioscripts

Practice for the TOEIC® test unit 2 audioscripts

Unit 2. TOEIC® practice. Listening: Short conversations and talks. (CD2:23)

Questions 1 through 3 refer to the following talk.

A: Good morning, everyone. I’m Carolyn Menzel from Personnel. I’m going to talk today about how every one of the staff here can help improve customer service. My message is that we need to make some changes – but the good news is that I think a few simple changes will make a big difference. Now, today’s presentation is divided into two parts. For the first hour, I’m going to talk about three important improvements we can make in dealing with customer complaints. Then after lunch, I’m going to talk about some things we can do to improve the order process. OK, then, let me start by giving you some background information. Uh … Can everybody see this slide? This shows …

B: Who is the woman probably talking to?

B: How many parts does the presentation have?

B: What is the woman going to talk about first?

Questions 4 through 6 refer to the following conversation.

A: So is this your first visit to Chicago, Ann?

B: No, I’ve been here once before. But it was a few years ago. I don’t remember it very well.

A: Is there anything special you’re hoping to see? A baseball game, maybe?

B: Well, the Art Institute, of course. I love art museums. And I really want to go shopping, too.

A: Well, I’m not so interested in shopping, but I’d love to go to the museum with you.

B: Well, why don’t I go shopping in the morning tomorrow, and then we could go to the museum in the afternoon?

A: That sounds great. Why don’t we meet for lunch downtown? I know a great Chinese place.

A: What does the woman say about Chicago?

A: What is the woman going to do first?

A: Where is the man going to meet the woman?