Enforcement Services Officers

  • seven permanent
  • eleven temporary (up to six months with possibility of extension)

If you are a dynamic, self-starter and looking for rewarding employment, this is your opportunity to make a difference by providing high-quality client-focused service in a fast-paced, high-volume office.

What can I expect to do in this role?

You will:

  • research and analyze court orders, legal documents and other manual and computerized data/information and take appropriate enforcement action
  • take client calls and make outbound calls to determine the nature, scope, degree and impact of family support problems, defuse conflict situations, negotiate and resolve sensitive issues
  • educate and inform clients, partners and stakeholders regarding cases, services and related issues by phone and correspondence
  • manage a large caseload and meet ministry confidentiality provisions
  • utilize word processing software and other case management, financial and program data bases and computer applications to research/access data, update case information and prepare reports

Note:

  • Candidates must be available to work any 7.25 hour shift between 7:45 a.m. and 5:30 p.m. from Monday to Friday.

Location: 1201 Wilson Avenue, Toronto, Ontario

How do I qualify?

Technical Skills:

  • you have the ability to interpret, apply and explain applicable legislation, policies and procedures to determine appropriate enforcement action
  • you understand court systems to interpret court orders and other legal documents, ensure compliance and explain court processes and decisions to clients
  • you have computer skills to research and access data, update financial information records and prepare correspondence

Customer Service, Communication and Interpersonal Skills:

  • you can tactfully deal with the public on sensitive issues
  • you have facilitation skills to collaborate with a wide variety of stakeholders
  • you can prepare various reports and correspondence

Organizational and Teamwork Skills:

  • you have the ability to organize work and caseload using time management tools
  • you can work independently as well as part of a team

Analytical, Problem-Solving and Investigative Skills:

  • you can research, analyze and assess financial documents and update financial information records and databases
  • you can negotiate payment arrangements with clients
  • you can enforce and manage the resolution of complex issues in accordance with court orders, legal documents and legislation
  • you have investigative and conflict resolution skills to deal with sensitive issues and determine appropriate resolution

Note:

  • The successful candidate will be required to undergo a satisfactory criminal reference check prior to the commencement of employment.

Salary range:$1,055.16 – $1,295.59 per week

Please apply online, by January 29, 2014, by visiting and entering Job ID 59349 in the Job ID search field. Please follow the instructions to submit your application online.Faxes are not being accepted at this time. If you need employment accommodation, please contact us at to provide your contact information. Recruitment Services staff will contact you within 48 hours.Only those applicants selected for an interview will be contacted.

The Ontario Public Service is an equal opportunity employer. Accommodation will be provided in accordance with the Ontario Human Rights Code.