Standard Reporting Template – Patient Participation DES 2014/15
Surrey & Sussex Area Team
Practice Name: Grove Road, 59-63 Grove Road, Eastbourne, BN21 4TX
Practice Code: G81002
Signed on behalf of practice: K Hartland Date 11th March 15
Signed on behalf of PPG:P J HubbardDate 11th March 15
- Prerequisite of Enhanced Service – Develop/Maintain a Patient Participation Group (PPG)
Does the Practice have a PPG? YES / NO / Yes
Method of engagement with PPG: Face to face, Email, Other (please specify) / Face to face and email.
Number of members of PPG: / 11
Detail the gender mix of practice, population and PPG: / Detail of age mix of practice population and PPG:
% / Male / Female
Practice / 47.76% / 52.05%
PPG / 36.36% / 63.63%
/ % / <16 / 17-24 / 25-34 / 35-44 / 45-54 / 55-64 / 65-74 / >75
Practice / 16.70% / 7.31% / 13.01% / 12.65% / 13.14% / 11.66% / 11% / 14.47%
PPG / - / - / - / - / - / 45.45% / 27.27% / 27.27%
Detail the ethnic background of your practice population and PPG:
White / Mixed/ multiple ethnic groups
% / British / Irish / Gypsy or Irish Traveller / Other white / White Black & Caribbean / White & black African / White & Asian / Other mixed
Practice / 64.80% / 0.92% / 0 / 13.06% / 0.35% / 0.35% / 0.54% / 0.79%
PPG / 90.9% / 0 / 0 / 0 / 9.09% / 0 / 0 / 0
Asian/ Asian British / Black / African / Caribbean
/ Black British / Other
% / Indian / Pakistani / Bangladeshi / Chinese / Other Asian / African / Caribbean / Other Black / Arab / Any Other
Practice / 1.07% / 0.10% / 0.33% / 0.48% / 2.01% / 0.97% / 0.28% / 0.21% / 0 / 3.14%
PPG / 0 / 0 / 0 / 0 / 0 / 0 / 0 / 0 / 0 / 0
Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic background and other members of the practice population:
We advertise on our display board in the waiting room, in our newsletter and on our website.
Are there any specific characteristics of your practice population which means that other groups should be included in the PPG? e.g. large student population, significant number of jobseekers, large numbers of nursing homes or a LGBT community? YES/NO
No
If you have answered yes, please outline measures taken to include those specific groups and whether those measures were successful:
N/A
- Review of patient feedback
Outline the sources of feedback that were reviewed during the year:
Survey, suggestion box, verbal comments, website and written letters.
How frequently were these reviewed with the PRG?
I only started with the practice in October 2014. I discussed patient’s feedback in our December 2014 meeting and patient feedback has been discussed again on the 9th March 2015. The PPG have advised that comments and suggestions have been discussed with the group at every meeting.
- Action plan priority areas and implementation
Priority area 1
Description of priority area:
Calling display boards in the waiting room.
What actions were taken to address the priority:
Ordered and installed Dec 14. In operation Jan 15.
Result of actions and impact on patients and carers (including how publicised):
We notified our patients of the change in calling system via our newsletter and at Reception.
These have been very well received by our patients, staff and doctors.
Priority area 2
Description of priority area:
Confidentiality at Reception due to the lay out.
What actions were taken to address the priority:
We have ensured that the ‘private’ hatch is more accessible and we have signposted it better. We have also applied for an improvement grant to re-design the reception area. We have also purchased a license to play music. We hope this will take patients attention away from listening to reception.
Result of actions and impact on patients and carers (including how publicised):
Poster for the hatch and radio and newsletter.
The main problem is the layout, but we will have to wait to see if we are successful with the grant.
Priority area 3
Description of priority area:
Practice booklet/Leaflet re-design to ensure it is user friendly for all patients.
What actions were taken to address the priority:
A member of the PPG met with the Practice Manager to suggest improvements.
Result of actions and impact on patients and carers (including how publicised):
These improvement were actioned and the completely revised Practice Leaflet is now available on the reception counters and is given to all new patients. The PPG have checked the leaflet and are happy with the revision.
Progress on previous years
If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s)
Free textI am a new Practice Manager at Grove Road (Oct 14). Previous years actions are not known.
- PPG Sign Off
Report signed off by PPG: YES / NO / YES
Date of sign off: / 11th March 2015
How has the practice engaged with the PPG: / Email and face to face meetings.
How has the practice made efforts to engage with seldom heard groups in the practice population? / Yes
Has the practice received patient and carer feedback from a variety of sources? / Yes
Was the PPG involved in the agreement of priority area and the resulting action plan? / Yes
How has the service offered to patients and carers improved as a result of the implementation of the action plan? / The calling boards are a big success and well received.
Too early to comment on the other actions, but Friends and Family feedback is positive.
Do you have any other comments about the PPG or practice in relation to this area of work? / No