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John Doe
GOAL / Management training opportunity with emphasis in Human ResourcesSUMMARY OF
QUALIFICATIONS / Bachelor’s degree in Business Administration, with concentration in management and additional coursework in organizational behavior
Track record of advancement based on proven capabilities, work ethic, and enthusiasm
Management experience in a fast-paced environment
Chosen to train all new employees and new managers for 12-store retail district
Able to effectively supervise and motivate staff to high performance levels
Understand bottom-line priorities and the importance of customer satisfaction
EDUCATION
Relevant Coursework
Accomplishments / MinnesotaSchool of Business, Plymouth, MN
Bachelor of Science in Business Administration, June 2006 Graduate
Accounting / Business Ethics / Human Resource Management
Finance / Small Business Management / Operations Management
Managerial Accounting / Marketing / Marketing Strategy
Investments / Entrepreneurship / Business Law
3.5 GPA, Honor Roll
EXPERIENCE
May 1997-Present / Blockbuster Video – Promoted through 5 levels to current position as second-in-command. Recognized for abilities in training, managing, and motivating staff, providing excellent customer service, and demonstrating initiative and responsibility.
Senior Assistant Manager, Minnetonka, MN
Train and manage customer service staff and oversee store operations to ensure customer satisfaction, operating efficiency, and compliance with corporate procedures. Handle and resolve customer questions and complaints. Help manage store revenue; handle cash and balance totals. Maintain well-organized inventory and keep customer service staff on track with ongoing operational duties. Manage entire store during manager’s absence.
Human Resources and Training / Assist with interviewing and participate in hiring decisions
With store manager, selected as regional training team for a newly launched corporate training program. Personally train all new employees for 12-store district through week-long program of on-site instruction, observation, and testing; also train new managers in a 3-week program
Developed a wide range of training and motivational methods to build on strengths and improve weaknesses of individual employees
Customer Service / Communicate customer-service focus to staff, working hard to keep lines short, inventories clean and well stocked, and staff focused on courtesy and helpfulness
Developed new organizational system for fast, error-free restocking of returned videos
Staff Supervision / Create effective supervisory relationship with each employee; able to adapt management style to best motivate individual staff members