Name the Functions Performed by the General Manager

H&T

Ch 5

Lodging Operations

Name the functions performed by the general manager.

What does an executive committee for a hotel of 300+ rooms look like?

What are the sub departments that fall under the rooms division? What is each department's main function?

What does PMS stand for? What does this system perform?

What is revenue management? How is revenue management applied in the hotel industry?

What is a PBX or CBX?

What departments are included in guest services?

Name the characteristics an executive housekeeper should possess.

Case Study

What should Jamie do to maintain standards and ensure that all guest rooms are serviced?

Define:

Average daily rate (ADR)

City ledger

Daily report

Executive committee

Night auditor

Property management systems (PMS)

Rack rate

Rev par

Room occupancy percentage (ROP)

Room division

Briefly define the purpose of a hotel. Why is it important to empathize with the culture of guests?

List the main responsibilities of the front office manager.

Describe the role of the General Manger.

What are the advantages and disadvantages of revenue management?

Why is the concierge an essential part of the personality of a hotel?

Explain the importance of accident and loss prevention. What security measures are taken in order to protect guests and their property?

Do the Internet Exercises on p. 161

If you were on the executive committee of a hotel, what kinds of things would you be doing to ensure the success of the hotel?

Your hotel has 275 rooms. Last night 198 were occupied. What was the occupancy percentage?

Go to a hotel's Web site and find the price of booking a rook for a date of your choice. Then go to one of the Web sites (Hotels.com, Expedia, Travelocity, etc.) that "see" hotel rooms and see how the price compares.

Be prepared to answer the following questions:

Outline the duties and responsibilities of key executives and department heads.

Draw an organizational chart of the rooms and food and beverage divisions of a hotel and identify the executive committee members.

Describe the main functions of the hotel departments.

Explain property management systems and discuss revenue management.

Calculate occupancy percentages, average daily rates, and actual parentage of potential room's revenue.

List the duties and responsibilities of a food and beverage director and other department heads.