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Role Description
Faculty/Service: IT Services
Department: Client Software/ Desktop Support/ IT Server & Storage/ Solutions Architect
Role Title: Configuration Analyst
Grade: 5
Category: Support
Job Purpose: Responsible for providing device, hardware and software configuration, administration and deployment in accordance with IT and University standards.
Responsible to:
Generic Duties and Responsibilities:
In line with the University’s Mission, Corporate Strategy and Leadership Attributes, you will:
· Support the Faculty or Service Management Team by coordinating and contributing to the provision of professional expertise and support ensuring that the service provides high levels of stakeholder satisfaction.
· Organise, plan and prioritise own work activities, and the work of others where appropriate, to contribute to the achievement of Faculty or Service objectives and professional standards.
· Respond positively to feedback by proactively reviewing processes, procedures and practices to ensure that the needs and expectations of relevant stakeholders are met.
· Contribute to the development of a collaborative, collegiate and inclusive culture, by sharing information and good practice with others.
· Work co-operatively and maintain effective relationships with others, internally and externally to the University, as appropriate to own area of responsibility.
· Develop and maintain a specialist knowledge of own area of responsibility.
· Demonstrate a flexible attitude to change to support the University to meet existing and future needs.
· Act corporately, promoting the ‘One University’ principle and promoting the Faculty or Service within and outside the University where appropriate.
· Undertake other responsibilities as required.
Specific Responsibilities:
· Be responsible for development of device and software configurations, administration, deployments of University devices and software packages.
· Responsible for the resolution of escalated system and software problems and issues in close collaboration with other IT Services Teams.
· Lead in the configuration of systems and software, determining appropriate on-going support requirements in conjunction with Desk Top support and Service Desk.
· Lead in the planning and implementation of new device, software and system configurations.
· Provide technical expertise to enable the correct application of operational and technical procedures.
· Provide technical expertise to enable the correct application of software and systems.
· Review capacity, performance and availability and other operational metrics, taking appropriate action to ensure corrective and proactive maintenance of device, software and system configuration.
· Prepare and maintain operational and technical documentation for the configuration of new and amended devices, software and systems.
This Role Description is not intended to be an exhaustive list of duties and will be subject to periodic review by the line manager and appropriate others in discussion with the post-holder.
Person Specification
School/Service: IT Services
Job Title: Configuration Analyst
Grade: 5
E/DKnowledge
1. / Comprehensive knowledge of the work practices, processes and procedures relevant to the role. / E
2. / Working knowledge of systems, processes and procedures in own area that is required to provide advice and guidance to others. / E
3. / Clear understanding of the standards and regulations set for the conduct and output for the role. / E
4. / Working knowledge of the activities of other areas of the University relevant to the role. / E
Personal Abilities and Skills
5. / Ability to work as an effective team member, in supporting the University Strategy and other activities for the benefit of own area of responsibility and the University as a whole. / E
6. / A positive, inclusive and collegial approach and the ability to inspire and motivate others, where relevant. / E
7. / Ability to effectively plan and organise resources. / E
8. / Ability to develop and maintain good working relationships with colleagues across the Service and University and with external stakeholders where relevant. / E
9. / Able to use initiative to resolve complex problems by applying creativity to identify practical options and devise varied solutions. / E
10. / Ability to supervise others as required. / E
Experience
11. / Experience of working with relevant specialised processes, systems and procedures. / E
12. / Experience of working independently and dealing with unforeseen problems and circumstances. / E
13. / Experience of contributing to the development and implementation of efficient and effective working practices including but not limited to MS AD, Group Policy, SCCM, Application Packaging, Direct Access, MS-Intune, FEP, Azure, O365, DHCP, MS DNS, and KMS. / E
14. / Demonstrable success in building good relationships with key internal and external parties. / E
Education
15. / First degree or equivalent, preferably in a discipline relevant to the role or proven relevant professional experience. / E
16. / Microsoft Certification / D
Legend:
E = Essential A = Application Form