Job description

Job title:Change and Programme Manager– fixed term contract 12 months

Reporting to:Assistant Director – Business Delivery

Job Family:Programme and Change Management

Pay Level:F

Role purpose

To provide programme management to deliver the NMC’s strategic education plan. To be responsible for the successful delivery of the programme and its alignment to corporate objectives enabling the realisation of the strategic benefits.

To help develop and deliver a best-practice programme management framework, which ensures the effective management of the organisation’s portfolio of programmes and their constituent projects.

Key accountabilities

Functional responsibilities

  • To lead the development of a long termvision for education in the NMC in line with the organisational strategy and ensure that the NMC’s strategic education planand wider NMC change programmes contribute to this.
  • To ensure the programme and associated projects are planned with the appropriate levels of resource and there is robust governance in place to enable the outcomes and outputs to be delivered on time including ensuring costs are controlled and benefits realised.
  • To ensure the programme plan is robust and actively manage the development, transition and transformation by providing leadership to the projects ensuring outputs are in line with the Nursing and Midwifery Education, Standards and Policydirectorate strategy and corporate plan.
  • To work with the other NMC change programme managers and other NMC change leads to identify interdependencies between organisational change initiatives and the NMC’s strategic education plan.
  • To ensure all key stakeholders (internal and external) and staff are fully engaged and kept informed on progress of the programme at the right time with relevant information.Facilitate structured stakeholder input into the programmeincluding the delivery of the required formal consultation process, ensuring an operational perspective is fed into legislative and policy change activity.
  • To ensure that the programme includes an effective and appropriate communication and engagement plan and that progress is communicated at regular intervals to relevant stakeholders.
  • Business readiness – adopt a collaborative approach to ensure best practice is used across the organisation and that the programme is operationalised and owned by the business.
  • To manage the programme budgets, monitoring the costs against planned levels of expenditure and the agreed benefits as the programme progresses.
  • Draft and submit budget proposals, and recommend subsequent budget changes where necessary.
  • To be responsible for the quality assurance within the programme and ensure the delivery of new products or services from the programs and projects is to the appropriate levels of quality.
  • To manage programme risks and issues, highlighting areas of concern and recommending interventions based on the overall programmestatus.
  • To ensure the programme is run using NMCs Programme and Project Management Framework and appropriate documentation are generated and kept up to date.
  • To ensure that the programme is closed appropriately ensuring that the transfer of activities into business as usual and reviewing and updating all programme documentation to ensure any remaining issues, risks and outstanding actions have been dealt with appropriately.

Management & Leadership

  • Providing strong leadership to ensure effective co-ordination of a range of projects and their interdependencies and the management of risks and issues that arise.
  • To facilitate and support the teams to enable them to achieve the programme or project objectives and to transfer knowledge and develop staff to be champions of change and project management, including managers, stakeholders and project managers.
  • Facilitating the appointment of individuals to the project delivery teams
  • Establishing project team roles and responsibilities in conjunction with others.
  • Proactive management and progress monitoring of the programme, including scheduling, troubleshooting and finding solutions.
  • Ensuring appropriate governance structures are in place for the programme and individual projects.
  • Ensuring the overall integrity of the programme is maintained.
  • Identifying, monitoring and managing risk to ensure successful delivery of the programme.
  • To ensure that changes impacting on NMC staff that occurs as a result of the programme/project are identified and adequately managed as part of the change management process.

Other responsibilities

There are a number of standard duties and responsibilities that all employees, irrespective of their role and level of seniority within the NMC, are expected to be familiar with and adhere to.

  • Comply at all times with the requirements of health and safety regulations to ensure their own wellbeing and that of their colleagues.
  • Promote and comply with NMC policies on diversity and equality both in the delivery of services and treatment of others.
  • Ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity in accordance with the provisions of the Data Protection Act 1998 and its amendments.
  • Comply with NMC protocols on the appropriate use of telephone, email and internet facilities.
  • Comply with the principles of risk management in relation to individual and corporate responsibilities.
  • Comply with NMC policies and procedures as compiled on the organisation’s intranet.

This job description is not exhaustive and as such the post holder is expected to be flexible. Any changes will only be made following a discussion with the post holder.

Person specification

Job title:Change and Programme Manager

Qualifications and experience

  • Proven experience in delivering programmes/projects associated with developing educational standards and governance and/or public policy and how this then transitions and embeds within the operations.
  • Educated to a degree level
  • MSP practitioner level qualified and experience of managing complex change programmes
  • A nationally recognised certification in project management and experience of managing multiple projects
  • Previous experience of organisational change management programmes
  • Experience of different governance structures and all aspects of project management and of managing different stakeholders including technical
  • Proven experience of planning, monitoring, reporting and delivering benefits and outcomes
  • Experience of working at a senior level in a high profile and complex environment; skills in understanding and responding to different perspectives and taking a cross-organisational perspective
  • Substantial experience in managing and delivering change within a complex and highly political environment gained within organisations going through substantial transformational change
  • Substantial project management leadership experience, with evidence of successfully delivering complex, multi-stakeholder projects .
  • Experience of managing risks and issues at a programme level
  • Experienced in using MS Project to prepare and monitor plans

Knowledge, skills and abilities

  • Proven leadership skills and ability to manage change during challenging times
  • Proven ability to lead engagement and communication with stakeholders at all levels internally/externally and to influence others
  • Excellent people skills and proven ability to motivate develop and hold to account large and diverse teams.
  • Clear evidence of working effectively as a collaborative and supportive team member.
  • Provenexperience of budgetary control and resource allocation procedures.
  • Proven ability to manage project and programme budgets.
  • The ability to manage large teams across multiple disciplines and locations.
  • Experience of complex problem-solving and opportunity identification.
  • Ability to think critically and analytically to draw sound conclusions on the basis of complex data.
  • Ability to promote collaborative working across boundaries between teams and create a sense of community between them.

Personal qualities

  • Ability to manage conflict across directorates and senior team
  • Resilient and self-confident to drive through change.
  • Willingness to challenge underlying assumptions and the status quo
  • Highly developed communication and influencing skills.

Key working relationships

  • Education programme team
  • Nursing and Midwifery Education, Standards and Policy directorate senior management team
  • Key educational leads for nursing and midwifery across all four countries
  • NMC Council
  • All other NMC Directorates
  • Change and Programme Manager and Portfolio Manager
  • PSA
  • Internal and External Auditors
  • External suppliers of services and products

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