Development Needs Analysis 2017 Survey Results

Key Findings

The Development Needs Analysis survey ran from late December 2016 until early February 2017. Below are the key findings from the survey.

The survey received 758 respondents. The demographic responsesgenerally matched previous needs analysis data and wider library and information professional demographics so we believe the responses are a fair representation of the Health LKS workforce.

Top Ten Development Areas (By Banding Groups & Overall)
Overall / Band 3-4 / Band 5-6 / Band 7+
Demonstrating Value and Impact / Healthcare Database searching/ HDAS / Demonstrating Value and Impact / Demonstrating Value and Impact
Healthcare Database searching/ HDAS / Literature searching/ Information retrieval / Critical Appraisal / Knowledge management
Knowledge management / Marketing & promoting services / Synthesizing and summarising evidence / Strategic planning
Marketing & promoting services / Classification & Cataloguing (including taxonomies & ontologies) / Marketing & promoting services / Costing and pricing library services
Emerging technologies / ICT Skills / Knowledge management / Business & financial management
Critical Appraisal / Current Awareness / Emerging technologies / Emerging technologies
Literature searching/ Information retrieval / Social media and collaborative tools / Systematic Reviews: Supporting users to undertake / Metrics, evaluation and measurement
Synthesizing and summarising evidence / Copyright, intellectual property and licensing / Health information for patients and carers / Health information for patients and carers
Health information for patients and carers / Health information for patients and carers / Social media and collaborative tools / Leadership skills
Social media and collaborative tools / Emerging technologies / Leadership skills / Synthesizing and summarising evidence

About you – gender, age, ethnicity and disability

The questions were asked to ensure fair and accurate representation of the workforce.

At Work

The questions were asked to ensure fair and accurate representation of the workforce.

Length of time spent in current role (by banding & overall comparison to 2013 & 2015 needs analysis
Band 3-4 / Band 5-6 / Band 7+ / Overall / 2013 - Overall / 2015 - Overall
Less than 1 year / 11.3% / 17.0% / 11.4% / 14.1% / 9.6% / 11.3%
1 to 5 years / 32.8% / 35.9% / 31.9% / 34.0% / 37.7% / 35.8%
6 to 9 years / 19.0% / 17.0% / 19.5% / 18.3% / 20.0% / 20.8%
10 years + / 36.9% / 30.1% / 37.3% / 33.5% / 32.8% / 32.0%
Which is the principal type of organisation you work for? / Response Percent
Acute – including Foundation Trust, teaching hospital, specialist acute setting & children’s hospital / 59.6%
Mental Health – including acute/foundation and community settings / 12.8%
Commissioning – including commissioning support, CCGs and CSUs / 0.4%
Community and Primary Care – including health promotion or hospice locales / 1.7%
Public Health England / 1.6%
Local Authority – including Public Health and social care / 2.2%
National Institute for Health and Care Excellence / 1.1%
Other National Body not listed / 0.7%
Health Education England / 3.8%
Education - Universities/Colleges that may provide services to NHS organisations / 11.5%
Charity / 1.8%
Other - Please specify only if it doesn't even closely resemble any of the options above. For example Ambulance Trust, Learning Disability, Royal College , Think Tank / 2.8%

The below table summarises the results from question 13 (development choices), question 14 (development importance), question 15 (level of need), and question 16 (preferred learning methods). Where free text answers have been provided to describe respondent’s required learning outcomes, these are represented by themes. The ‘Rank’ column shows the order of frequency that each Development Need was selected. All the results have been stratified by banding for each Development Need.

Development Need / Band / Response n (%) / Rank / Level of Need % / Preferred Learning Method %
Beginner / Intermediate / Advanced / Face to Face / Classroom / Online/
eLearning / Blended / No Preference
Business and financial management / All / 72 (9.8) / 24/43 / 33.3 / 44.9 / 21.8 / 14.8 / 28.4 / 15.8 / 22.1 / 18.9
3 and 4 / 1 (0.5) / 42/43 / 100 / 0 / 0 / 0 / 0 / 100 / 0 / 0
5 and 6 / 25 (8.4) / 29/43 / 60.9 / 39.1 / 0 / 18.8 / 25 / 15.6 / 25 / 15.6
7+ / 45 (25.1) / 7/43 / 15.9 / 50 / 34.1 / 12.9 / 30.6 / 14.5 / 21 / 21
Learning Outcomes requested as themes
All /

Budgeting (8)
Financial planning and management (11)
Efficiency savings (1)
Writing business cases (1)
Wider NHS funding and spending (3)
Negotiating (2)

3/4 / No comments
5/6 /

Budgeting (6)
Financial planning and management (3)
Wider NHS funding and spending (1)
Efficiency savings (1)

7+ /

Writing business cases (1)
Wider NHS funding and spending (2)
Negotiating (2)
Financial planning and management (8)
Budgeting (2)

Business / operational planning and asset management / All / 43 (5.9) / 36/43 / 38.1 / 45.2 / 16.7 / 13.5 / 36.5 / 7.7 / 25 / 17.3
3 and 4 / 1 (0.5) / 42/43 / 100 / 0 / 0 / 33.3 / 33.3 / 0 / 33.4 / 0
5 and 6 / 12 (4) / 38/43 / 41.7 / 50 / 8.3 / 11.1 / 44.5 / 22.2 / 22.2 / 0
7+ / 27 (15.1) / 14/43 / 30.8 / 46.1 / 23.1 / 13.8 / 31 / 0 / 24.2 / 31
Learning Outcomes requested as themes
All /

Strategic / operational planning (7)
Wider organisation (2)
Service design (1)
Writing business cases (1)
Budgeting (1)

3/4 / No comments
5/6 /

Strategic / operational planning (3)
Wider organisation (2)
Service design (1)

7+ /

Strategic / operational planning (4)
Writing business cases (1)
Budgeting (1)

Change management / All / 76 (10.4) / 23/43 / 22.1 / 61.7 / 16.2 / 12.6 / 36.7 / 16.5 / 15.2 / 19
3 and 4 / 8 (4.3) / 28/43 / 50 / 50 / 0 / 15.4 / 38.4 / 23.1 / 23.1 / 0
5 and 6 / 24 (8) / 31/43 / 27.3 / 50 / 22.7 / 16.7 / 20.8 / 29.2 / 12.5 / 20.8
7+ / 38 (21.2) / 10/43 / 11.8 / 70.6 / 17.6 / 10.3 / 48.7 / 7.7 / 7.7 / 25.6
Learning Outcomes requested as themes
All /

Supporting others through change (10)
Implementing change (2)
Dealing with organizational change (18)
Differences in organizational structures (1)

3/4 /

Supporting others through change (1)
Implementing change (1)
Dealing with organizational change (1)

5/6 /

Supporting others through change (2)
Implementing change (1)
Dealing with organizational change (7)

7+ /

Supporting others through change (7)
Differences in organizational structures (1)
Dealing with organizational change (10)

Classification and cataloguing (including taxonomies and ontologies) / All / 71 (9.7) / 5/43 / 45.6 / 50 / 4.4 / 26.9 / 22.5 / 18 / 18 / 14.6
3 and 4 / 42 (22.3) / 6/43 / 46.3 / 51.2 / 2.5 / 27.8 / 24.1 / 12.9 / 20.4 / 14.8
5 and 6 / 14 (4.7) / 36/43 / 46.2 / 46.2 / 7.6 / 31.3 / 31.3 / 18.7 / 0 / 18.7
7+ / 3 (1.7) / 38/43 / 0 / 66.7 / 33.3 / 20 / 20 / 20 / 40 / 0
Learning Outcomes requested as themes
All /

Cataloguing (3)
Cataloguing and classification (6)
Metadata and taxonomies (2)

3/4 /

Cataloguing (2)
Cataloguing and classification (5)

5/6 /

Cataloguing and classification (1)
Cataloguing (1)

7+ /

Metadata and taxonomies (2)

Collection development and stock management / All / 64 (8.7) / 27/43 / 43.1 / 39.7 / 17.2 / 14.9 / 22.9 / 17.6 / 28.4 / 16.2
3 and 4 / 24 (12.8) / 13/43 / 71.4 / 14.3 / 14.3 / 11.5 / 15.4 / 11.5 / 38.5 / 23.1
5 and 6 / 24 (8) / 31/43 / 30.4 / 60.9 / 8.7 / 12.5 / 28.1 / 18.8 / 25 / 15.6
7+ / 6 (3.4) / 34/43 / 0 / 40 / 60 / 20 / 40 / 20 / 20 / 0
Learning Outcomes requested as themes
All /

Acquisitions (4)
Acquisitions and weeding (3)
Collection development (4)
Collection development and stock management (4)
Stock management (1)
Collection development and stock management policies (2)

3/4 /

Acquisitions (1)
Acquisitions and weeding (1)
Collection development (1)
Collection development and stock management (3)

5/6 /

Acquisitions (3)
Acquisitions and weeding (2)
Collection development (2)
Collection development and stock management (1)
Stock management (1)

7+ /

Collection development and stock management policies (2)
Collection development (1)

Communication skills / All / 42 (5.7) / 37/43 / 24.3 / 48.7 / 27 / 21.3 / 40.5 / 10.6 / 10.6 / 17
3 and 4 / 18 (9.6) / 19/43 / 35.3 / 35.3 / 29.4 / 25 / 41.7 / 8.3 / 12.5 / 12.5
5 and 6 / 9 (3) / 40/43 / 11.1 / 55.6 / 33.3 / 10 / 60 / 10 / 10 / 10
7+ / 5 (2.8) / 35/43 / 0 / 75 / 25 / 20 / 20 / 0 / 0 / 60
Learning Outcomes requested as themes
All /

Medical terminology (1)
Communications skills training (2)
Emails (1)
Difficult conversations (2)
Influencing skills (1)
Communication within teams and its impact (1)

3/4 /

Medical terminology (1)
Communications skills training (2)

5/6 /

Emails (1)
Difficult conversations (1)
Influencing skills (1)

7+ /

Difficult conversations (1)
Communication within teams and its impact (1)

Copyright, intellectual property and licensing / All / 101 (13.8) / 14/43 / 28.7 / 56.4 / 14.9 / 7.4 / 17.6 / 37.1 / 18.5 / 19.4
3 and 4 / 44 (23.4) / 5/43 / 35 / 47.5 / 17.5 / 8.1 / 18.4 / 34.7 / 20.4 / 18.4
5 and 6 / 35 (11.7) / 19/43 / 20.6 / 64.7 / 14.7 / 2.6 / 18.4 / 39.5 / 13.2 / 26.3
7+ / 11 (6.1) / 27/43 / 22.2 / 77.8 / 0 / 0 / 30 / 40 / 30 / 0
Learning Outcomes requested as themes
All /

Copyright and intellectual property (24)
NHS & CLA (7)
Copyright fee paid articles and the British Library (1)
Digital copyright (3)

3/4 /

Copyright and intellectual property (9)
NHS & CLA (3)

5/6 /

Copyright and intellectual property (11)
NHS & CLA (3)
Copyright fee paid articles and the British Library (1)
Digital copyright (3)

7+ /

NHS & CLA (1)
Copyright and intellectual property (4)

Costing and pricing/ library services / All / 89 (12.1) / 19/43 / 42.5 / 42.5 / 15 / 15.8 / 28.1 / 15.8 / 23.7 / 16.6
3/4 / 5 (2.7) / 37/43 / 80 / 20 / 0 / 0 / 28.6 / 28.6 / 28.6 / 14.2
5/6 / 27 (9) / 27/43 / 60 / 36 / 4 / 16.7 / 33.3 / 19.5 / 22.2 / 8.3
7+ / 53 (29.6) / 4/43 / 32.1 / 47.2 / 20.7 / 16.9 / 26.2 / 12.3 / 23.1 / 21.5
Learning Outcomes requested as themes
All /

Cost saving methods (2)
Examples of best practice (1)
Introduction to costing (2)
Practical use of costing and techniques for completing the framework (34)

3/4 /

Introduction to costing (1)

5/6 /

Cost saving methods (2)
Practical use of costing and techniques for completing the framework (5)

7+ /

Examples of best practice (1)
Introduction to costing (1)
Practical use of costing and techniques for completing the framework (28)

Critical Appraisal / All / 155 (21.1) / 5/43 / 33.8 / 52 / 14.2 / 13 / 30.8 / 14.6 / 20.5 / 21.1
3/4 / 17 (9) / 21/43 / 53.3 / 40 / 6.7 / 11.1 / 27.8 / 22.2 / 16.7 / 22.2
5/6 / 102 (34.1) / 2/43 / 31.3 / 59.6 / 10.1 / 13.5 / 31.8 / 13.5 / 19.8 / 21.4
7+ / 17 (9.5) / 20/43 / 0 / 56.3 / 43.7 / 13.7 / 27.2 / 13.7 / 22.7 / 22.7
Learning Outcomes requested as themes
All /

Appraising non-traditional papers (2)
Dealing with a difficult audience (1)
Ideas for teaching critical appraisal (12)
Introduction and confidence in the core concepts of critical appraisal (13)
How to run a critical appraisal club (1)
Techniques for appraising a paper (10)
Understanding statistical methods and terminology (20)

3/4 /

Ideas for teaching critical appraisal (1)
Introduction and confidence in the core concepts of critical appraisal (2)

5/6 /

Appraising non-traditional papers (1)
Dealing with a difficult audience (1)
Ideas for teaching critical appraisal (8)
Introduction and confidence in the core concepts of critical appraisal (8)
Techniques for appraising a paper (8)

Understanding statistical methods and terminology (17)

7+ /

Appraising non-traditional papers (1)
Ideas for teaching critical appraisal (2)
Introduction and confidence in the concepts of critical appraisal (1)
Techniques for appraising a paper (1)
Understanding statistical methods and terminology (3)

Current Awareness / All / 114 (15.5) / 11/43 / 26.2 / 59.8 / 14 / 10.4 / 18.4 / 26.4 / 16 / 28.8
3/4 / 40 (21.3) / 8/43 / 41.7 / 47.2 / 11.1 / 12.5 / 12.5 / 20 / 25 / 30
5/6 / 54 (18.1) / 10/43 / 13.7 / 70.6 / 15.7 / 8.5 / 23.7 / 28.8 / 11.9 / 27.1
7+ / 10 (5.6) / 29/43 / 30 / 50 / 20 / 0 / 8.3 / 33.3 / 16.7 / 41.7
Learning Outcomes requested as themes
All /

Available tools and techniques (10)
Evidence for current awareness (2)
Examples of best practice (5)
How to provide a current awareness service (12)
Targeted information for a specific audience (9)
Updates on current developments (4)
Use of technology and social media (5)

3/4 /

Available tools and techniques (2)
How to provide a current awareness service (4)
Targeted information for a specific audience (6)
Updates on current developments (1)

5/6 /

Available tools and techniques (4)
Evidence for current awareness (1)
Examples of best practice (5)
How to provide a current awareness service (6)
Targeted information for a specific audience (1)
Updates on current developments (2)
Use of technology and social media (4)

7+ /

Available tools and techniques (2)
Targeted information for a specific audience (1)
Use of technology and social media (1)

Customer service skills / All / 19 (2.6) / 42/43 / 6.3 / 56.2 / 37.5 / 23.5 / 29.4 / 29.4 / 0 / 17.7
3/4 / 10 (5.3) / 26/43 / 10 / 50 / 40 / 27.3 / 27.3 / 27.3 / 0 / 18.1
5/6 / 3 (1) / 43/43 / 0 / 33.3 / 66.7 / 0 / 50 / 0 / 0 / 50
7+ / 0 (0) / 43/43 / 0 / 0 / 0 / 0 / 0 / 0 / 0 / 0
Learning Outcomes requested as themes
All /

Dealing with customer needs (4)
Listening skills (1)

3/4 /

Dealing with customer needs (2)
Listening skills (1)

5/6 /

Dealing with customer needs (2)

7+ / No comments
Demonstrating Value and Impact / All / 228 (31.1) / 1/43 / 30.1 / 52.5 / 17.4 / 9.5 / 30.7 / 17.1 / 21.9 / 20.8
3/4 / 20 (10.6) / 14/43 / 64.7 / 29.4 / 5.9 / 10.5 / 36.9 / 26.3 / 10.5 / 15.8
5/6 / 107 (35.8) / 1/43 / 36.2 / 53.3 / 10.5 / 9.1 / 31.8 / 17.4 / 22 / 19.7
7+ / 86 (48) / 1/43 / 13.4 / 58.5 / 28.1 / 11.2 / 29.6 / 12.3 / 21.4 / 25.5
Learning Outcomes requested as themes
All /

Current developments (2)
Developing a case study (5)
Examples of best practice (12)
Explaining to non-sector stakeholders (15)
Gathering and analysing evidence (12)
Linking impact with organisational values (14)
Measures to be developed from existing data (1)
Methods of demonstrating service value and impact (35)
Requirements for LQAF (2)
Using the impact toolkit (1)

3/4 /

Examples of best practice (1)
Explaining to non-sector stakeholders (1)
Methods of demonstrating service value and impact (2)

5/6 /

Developing a case study (1)
Examples of best practice (6)
Explaining to non-sector stakeholders (5)
Gathering and analysing evidence (6)
Linking impact with organisational values (7)

Methods of demonstrating service value and impact (18)
Requirements for LQAF (1)

7+ /

Current developments (1)
Developing a case study (2)
Examples of best practice (3)
Explaining to non-sector stakeholders (7)
Gathering and analysing evidence (5)
Linking impact with organisational values (6)
Measures to be developed from existing data (1)
Methods of demonstrating service value and impact (15)
Requirements for LQAF (1)
Using the impact toolkit (1)

Document Delivery and Inter library Loans / All / 38 (5.2) / 38/43 / 17.7 / 52.9 / 29.4 / 27.1 / 16.7 / 20.8 / 14.6 / 20.8
3/4 / 19 (10.1) / 18/43 / 21 / 47.4 / 31.6 / 26.6 / 23.3 / 23.3 / 13.4 / 13.4
5/6 / 11 (3.7) / 39/43 / 20 / 60 / 20 / 8.3 / 8.3 / 16.7 / 16.7 / 50
7+ / 2 (1.1) / 41/43 / 0 / 100 / 0 / 0 / 0 / 0 / 100 / 0
Learning Outcomes requested as themes
All /

Introduction to document delivery (1)
Copyright rules (2)
Current developments (4)
Streamlining processes (3)

3/4 /

Copyright rules (2)
Current developments (2)
Streamlining processes (1)

5/6 /

Current developments (2)
Streamlining processes (1)

7+ /

Streamlining processes (1)

Emerging technologies / All / 184 (25.1) / 3/43 / 48.5 / 42.8 / 8.7 / 9.5 / 23.2 / 19.9 / 22.8 / 24.6
3/4 / 42 (22.3) / 6/43 / 59.5 / 35.1 / 5.4 / 8.3 / 18.8 / 20.8 / 29.2 / 22.9
5/6 / 75 (25.1) / 5/43 / 46 / 43.2 / 10.8 / 11.1 / 24.4 / 18.9 / 21.2 / 24.4
7+ / 53 (29.6) / 4/43 / 42.9 / 51 / 6.1 / 7.1 / 19.6 / 23.2 / 17.9 / 32.2
Learning Outcomes requested as themes
All /

Examples of best practice (2)
Collaborative practices (1)
Current developments in technologies (28)
Demos of relevant and accessible technologies to offer (29)
Designing mobile apps (1)
E-learning technologies (2)
Horizon scanning (1)
Resource discovery (4)
Social media (2)
Technologies that save time (2)

3/4 /

Current developments in technologies (7)
Social media (1)

5/6 /

Current developments in technologies (14)
Demos of relevant and accessible technologies to offer (12)
Designing mobile apps (1)
E-learning technologies (1)
Horizon scanning (1)
Social media (1)
Technologies that save time (2)

7+ /

Examples of best practice (1)
Current developments in technologies (7)
Demos of relevant and accessible technologies to offer (16)
E-learning technologies (1)
Resource discovery (2)

Grey literature / All / 57 (7.8) / 31/43 / 31.5 / 50 / 18.5 / 11.7 / 21.7 / 33.3 / 15 / 18.3
3 and 4 / 3 (1.6) / 38//43 / 100 / 0 / 0 / 0 / 0 / 0 / 33.3 / 66.7
5 and 6 / 34 (11.4) / 21/43 / 37.5 / 46.9 / 15.6 / 8.1 / 21.6 / 37.9 / 16.2 / 16.2
7+ / 11 (6.1) / 27/43 / 10 / 50 / 40 / 36.3 / 9.1 / 18.2 / 18.2 / 18.2
Learning Outcomes requested as themes
All /

Best sources for grey literature (9)
How and when to use grey literature (3)
Introduction and searching for grey literature (16)

3/4 /

Introduction and searching for grey literature (1)

5/6 /

Best sources for grey literature (6)
How and when to use grey literature (2)
Introduction and searching for grey literature (10)

7+ /

Best sources for grey literature (2)
How and when to use grey literature (1)
Introduction and searching for grey literature (2)

Health information for patients and carers / All / 144 (19.6) / 9/43 / 47.4 / 43.1 / 9.5 / 6.2 / 26.7 / 15.5 / 28.6 / 23
3 and 4 / 28 (20.2) / 11/43 / 60 / 40 / 0 / 9.7 / 29.3 / 17.1 / 17.1 / 26.8
5 and 6 / 59 (19.7) / 9/43 / 45.6 / 45.6 / 8.8 / 2.9 / 27.9 / 20.6 / 30.9 / 17.7
7+ / 40 (22.3) / 9/43 / 41 / 41 / 18 / 6.8 / 22.7 / 6.8 / 36.4 / 27.3
Learning Outcomes requested as themes
All /

Access and technical obstacles (1)
Best sources for patient information (8)
Examples of best practice (25)
Internal and external collaborative practices (8)
Practical ideas on implementation (6)
Requirements for LQAF (2)
Writing for patient/public audience (6)

3/4 /

Best sources for patient information (3)
Examples of best practice (3)
Internal and external collaborative practices (2)
Writing for patient/public audience (1)

5/6 /

Access and technical obstacles (1)
Best sources for patient information (3)
Examples of best practice (10)
Internal and external collaborative practices (2)
Practical ideas on implementation (2)
Requirements for LQAF (1)
Writing for patient/public audience (2)

7+ /

Best sources for patient information (2)
Examples of best practice (12)
Internal and external collaborative practices (3)
Practical ideas on implementation (4)

Requirements for LQAF (1)
Writing for patient/public audience (2)

Health care database searching/HDAS / All / 150 (20.4) / 7/43 / 34.5 / 43.7 / 21.8 / 22.6 / 19.2 / 22 / 17 / 19.2
3 and 4 / 86 (45.7) / 1/43 / 48.7 / 45 / 6.3 / 27.4 / 18.9 / 21.7 / 17.9 / 14.1
5 and 6 / 40 (13.4) / 15/43 / 5.1 / 43.6 / 51.3 / 12.6 / 18.7 / 22.9 / 18.7 / 27.1
7+ / 10 (5.6) / 29/43 / 10 / 50 / 40 / 7.7 / 15.4 / 38.4 / 15.4 / 23.1
Learning Outcomes requested as themes
All /

Advanced literature searching (13)
Best sources for literature searching and when to use them (1)
Developments in HDAS (15)
Introduction to literature searching (7)
Opportunities to practice literature searching (9)
Teaching literature searching (2)

3/4 /

Advanced literature searching (4)
Best sources for literature searching and when to use them (1)
Developments in HDAS (10)
Introduction to literature searching (5)
Opportunities to practice literature searching (4)
Teaching literature searching (1)

5/6 /

Advanced literature searching (6)
Developments in HDAS (3)
Opportunities to practice literature searching (4)
Teaching literature searching (1)

7+ /

Advanced literature searching (3)
Developments in HDAS (1)
Opportunities to practice literature searching (1)

ICT skills / All / 65 (8.9) / 26/43 / 15.3 / 66.1 / 18.6 / 18.3 / 18.3 / 28.2 / 14.1 / 21.1
3 and 4 / 40 (21.3) / 8/43 / 16.7 / 72.2 / 11.1 / 23.9 / 23.9 / 21.7 / 13.1 / 17.4
5 and 6 / 18 (6) / 34/43 / 5.6 / 61.1 / 33.3 / 10 / 10 / 40 / 20 / 20
7+ / 3 (1.7) / 38/43 / 33.3 / 33.3 / 33.34 / 0 / 0 / 33.3 / 0 / 66.7
Learning Outcomes requested as themes
All /

Advanced techniques for Microsoft Office (15)
Current developments in ICT (4)
Reporting on Library Management Systems (1)

Understanding computer hardware (1)
Web design, development and management (4)

3/4 /

Advanced techniques for Microsoft Office (7)
Current developments in ICT (2)
Understanding computer hardware (1)
Web design, development and management (1)

5/6 /

Advanced techniques for Microsoft Office (6)
Current developments in ICT (2)
Reporting on Library Management Systems (1)
Web design, development and management (3)

7+ /

Advanced techniques for Microsoft Office (1)

Information architecture (including database design) / All / 31 (4.2) / 41/43 / 37.9 / 55.2 / 6.9 / 5.2 / 18.4 / 21.1 / 39.5 / 15.8
3 and 4 / 6 (3.2) / 33/43 / 60 / 20 / 20 / 18.2 / 18.2 / 18.2 / 45.4 / 0
5 and 6 / 8 (2.7) / 41/43 / 37.5 / 50 / 12.5 / 0 / 22.2 / 22.2 / 33.4 / 22.2
7+ / 13 (7.3) / 23/43 / 33.3 / 66.7 / 0 / 0 / 21.4 / 7.1 / 42.9 / 28.6
Learning Outcomes requested as themes
All /

Advanced database design (4)
Developing knowledge repositories (3)
Introduction to database design (4)
Website tagging (1)

3/4 /

Introduction to database design (1)

5/6 /

Advanced database design (2)
Introduction to database design (1)

7+ /

Advanced database design (2)
Developing knowledge repositories (3)
Introduction to database design (2)

Information literacy including digital literacy / All / 62 (8.18) / 28/43 / 35.7 / 46.4 / 17.9 / 8.7 / 15.9 / 31.9 / 27.6 / 15.9
3 and 4 / 20 (10.6) / 14/43 / 70.6 / 29.4 / 0 / 5.5 / 16.7 / 38.9 / 16.7 / 22.2
5 and 6 / 28 (9.4) / 26/43 / 22.2 / 63 / 14.8 / 5.2 / 15.8 / 34.2 / 31.6 / 13.2
7+ / 5 (2.8) / 35/43 / 0 / 60 / 40 / 20 / 0 / 20 / 20 / 40
Learning Outcomes requested as themes

Information literacy for different platforms (5)
Introduction to information literacy (1)
Referencing (1)
Teaching strategies for information literacy (8)

3/4 /

Introduction to information literacy (1)

5/6 /

Assessing information literacy needs (1)
Information literacy for different platforms (5)
Referencing (1)
Teaching strategies for information literacy (5)

7+ /

Evidence for improving information literacy levels (1)

Knowledge management / All / 193 (26.3) / 2/43 / 38.8 / 45.9 / 15.3 / 12.7 / 27.6 / 14.4 / 25.4 / 19.9
3 and 4 / 18 (9.6) / 19/43 / 60 / 33.3 / 6.7 / 15 / 35 / 15 / 20 / 15
5 and 6 / 87 (29.1) / 3/43 / 40.5 / 42.8 / 16.7 / 10.8 / 25.3 / 18.9 / 27.9 / 17.1
7+ / 72 (40.2) / 2/43 / 30.4 / 52.2 / 17.4 / 12.8 / 30.2 / 7 / 23.3 / 26.7
Learning Outcomes requested as themes
All /

Developing knowledge management skills (3)
Embedding knowledge management into your organisation (21)
Examples of best practice (20)
Introduction to knowledge management (16)
Methods of information sharing – hubs, repositories (3)
Requirements for LQAF (2)
Techniques for applying knowledge management (23)

3/4 /

Examples of best practice (1)
Introduction to knowledge management (4)
Methods of information sharing – hubs, repositories (1)

5/6 /

Developing knowledge management skills (2)
Embedding knowledge management into your organisation (9)
Examples of best practice (7)
Introduction to knowledge management (6)
Methods of information sharing – hubs, repositories (1)
Requirements for LQAF (1)
Techniques for applying knowledge management (10)

7+ /

Embedding knowledge management into your organisation (11)
Examples of best practice (10)
Introduction to knowledge management (5)
Methods of information sharing – hubs, repositories (1)
Requirements for LQAF (1)
Techniques for applying knowledge management (9)

Knowledge sharing and Collaboration / All / 85 (11.6) / 21/43 / 27.2 / 53 / 19.8 / 7.8 / 30 / 16.7 / 22.2 / 23.3
3 and 4 / 20 (10.6) / 15/43 / 47.1 / 52.9 / 0 / 5.6 / 22.2 / 16.7 / 16.6 / 38.9
5 and 6 / 35 (11.7) / 19/43 / 28.6 / 54.3 / 17.1 / 10.5 / 34.2 / 23.7 / 21.1 / 10.5
7+ / 28 (15.6) / 13/43 / 14.8 / 55.6 / 29.6 / 3.4 / 33.3 / 6.7 / 23.3 / 33.3
Learning Outcomes requested as themes
All /

Examples of good knowledge sharing practices (4)
Regional and national updates on current practices (1)
Techniques (how to), tools and tips for knowledge sharing and collaboration (16)
Use of new technologies to support knowledge sharing (2)
Ways of collaborating and networking (8)

3/4 /

Regional and national updates on current practices (1)
Techniques (how to), tools and tips for knowledge sharing and collaboration (2)
Use of new technologies to support knowledge sharing (1)
Ways of collaborating and networking (2)

5/6 /

Examples of good knowledge sharing practices (3)
Techniques (how to), tools and tips for knowledge sharing and collaboration (5)
Use of new technologies to support knowledge sharing (1)
Ways of collaborating and networking (1)

7+ /

Examples of good knowledge sharing practices (1)
Techniques (how to), tools and tips for knowledge sharing and collaboration (8)
Ways of collaborating and networking (5)

Leadership Skills / All / 104 (14.2) / 12/43 / 30.3 / 50.5 / 19.2 / 17.6 / 26.9 / 10.9 / 26.1 / 18.5
3 and 4 / 13 (6.9) / 23/43 / 69.2 / 30.8 / 0 / 15.8 / 21.1 / 10.5 / 36.8 / 15.8
5 and 6 / 44 (14.7) / 13/43 / 33.3 / 50 / 16.7 / 14 / 27.9 / 13.9 / 23.3 / 20.9
7+ / 38 (21.2) / 10/43 / 7.9 / 60.5 / 31.6 / 22.4 / 30.6 / 8.2 / 20.4 / 18.4
Learning Outcomes requested as themes
All /

Dealing with difficult conversations (1)
Influencing skills and confidence to deal with politics (4)
Leadership skills (25)
Managing a disparate team (2)
Managing team needs (1)
Project management (1)

3/4 /

Leadership skills (5)

5/6 /

Dealing with difficult conversations (1)
Influencing skills and confidence to deal with politics (1)
Leadership skills (8)
Managing team needs (1)
Project management (1)

7+ /

Influencing skills and confidence to deal with politics (3)
Leadership skills (12)
Managing a disparate team (2)

Library Quality Assurance Framework / All / 34 (4.6) / 40/43 / 45.5 / 39.4 / 15.1 / 14.3 / 23.8 / 19.1 / 21.4 / 21.4
3 and 4 / 8 (4.3) / 28/43 / 85.7 / 0 / 14.3 / 16.6 / 33.3 / 33.3 / 8.4 / 8.4
5 and 6 / 16 (5.4) / 35/43 / 37.5 / 56.3 / 6.2 / 15.8 / 21.1 / 10.5 / 26.3 / 26.3
7+ / 8 (4.5) / 31/43 / 25 / 37.5 / 37.5 / 11.1 / 22.2 / 11.1 / 22.2 / 33.4
Learning Outcomes requested as themes
All /

Best practice from other organisations (2)
How to complete LQAF and suitable evidence types (2)
Introduction to LQAF (1)
Links between LQAF and organisational outcomes (1)

3/4 / No comments
5/6 /

Best practice from other organisations (1)
How to complete LQAF and suitable evidence types (2)
Introduction to LQAF (1)

7+ /

Links between LQAF and organisational outcomes (1)

Literature Searching/ Information Retrieval / All / 136 (18.5) / 10/43 / 30.8 / 43.1 / 26.1 / 18.1 / 20.3 / 26.6 / 16.9 / 18.1
3 and 4 / 69 (36.7) / 2/43 / 51.5 / 43.9 / 4.6 / 23.1 / 19.8 / 23.1 / 17.6 / 16.4
5 and 6 / 45 (15.1) / 12/43 / 4.7 / 40.5 / 54.8 / 11.9 / 23.7 / 30.5 / 13.6 / 20.3
7+ / 7 (3.9) / 33/43 / 0 / 42.9 / 57.1 / 0 / 30 / 30 / 20 / 20
Learning Outcomes requested as themes
All /

Advanced literature searching (21)
Alternative sources of information e.g. grey literature (4)
Basic literature searching (2)
How and when to search different databases (11)
Skills in maintaining bibliographic databases (1)
Teaching strategies (2)
Updates on new developments in information retrieval (3)
Semantic searching (1)

3/4 /

Advanced literature searching (8)
Basic literature searching (2)
How and when to search different databases (4)

5/6 /

Advanced literature searching (11)
Alternative sources for information retrieval e.g. grey literature (4)
How and when to search different databases (4)
Skills in maintaining bibliographic databases (1)
Teaching strategies (1)
Updates on new developments in information retrieval (2)

7+ /

Advanced literature searching (1)
How and when to search different databases (1)
Semantic searching (1)

Management Skills / All / 60 (8.2) / 29/43 / 34.5 / 54.6 / 10.9 / 13.9 / 29.2 / 22.2 / 25 / 9.7
3 and 4 / 7 (3.7) / 20/43 / 85.7 / 14.3 / 0 / 16.7 / 50 / 8.3 / 25 / 0
5 and 6 / 33 (11) / 22/43 / 35.5 / 51.6 / 12.9 / 7.9 / 23.7 / 31.6 / 26.3 / 10.5
7+ / 12 (6.7) / 25/43 / 8.3 / 75 / 16.7 / 17.7 / 29.4 / 11.7 / 23.5 / 17.7
Learning Outcomes requested as themes
All /

Basic theories of management (4)
Dealing with budgets and resources efficiently (2)
Improving managerial proficiency (4)
Negotiating skills (2)