Albert Chan, M.D., M.S.,serves as Vice President, Chief of Digital Patient Experience for Sutter Health, where he is the responsible for developing a multi-phasic healthcare delivery strategy that engages and delights our diverse patient population and their families, and support operational and clinical leaders with the necessary tools, know-how, standards, and resources to optimize our patients’ digital experience. He is the corporate champion for My Health Online, which over 65% of Sutter Health’s patients leverage as a patient portal to view their health information, schedule appointments, and communicate with their doctors and other members of the care team. Albert alsoprovides clinical leadership for the rapid development, testing and scaling of conceptual prototypes and Sutter Health’s proposed/signed technology investments. He currently co-chairs the Sutter Health Telemedicine Steering Committee.
Previously, Dr. Chan was Chief Medical Information Officer (CMIO) of the Palo Alto Medical Foundation where he led a clinical informatics team that focused on the optimization of use of electronic health records (EHR) and personal health records (EHR) for patient care delivery and clinical operations. Additionally, Dr. Chan served as Co-Chair of California Health and Human Services Agency’s Patient Engagement Work Group, identifying innovative approaches to engaging and empowering patients and their families through the use of technology that harnesses the HIE infrastructure, and recommend how to incorporate these approaches into the State’s HIE services. He was also Co-Chair of the Certification Commission for Health Information Technology (CCHIT) Personal Health Records Work Group, which developed criteria for personal health record software certification.
Dr. Chan earned a bachelor’s degree with honors in Biological Sciences from Stanford University and a medical degree from the University of California, San Diego School of Medicine. He completed his residency and year as chief resident in family medicine at the San Jose Medical Center Family Practice Residency, affiliated with Stanford University of School of Medicine. Albert concurrently completed a post-doctoral fellowship in Biomedical Informatics at Stanford University School of Medicine and Family Medicine Research at the University of California, San Francisco School of Medicine, studying the effects of point of care decision support in the management of hypertension. During fellowship, Dr. Chan also assisted with the launch of PAMFOnline, one of the earliest linked PHRs in the United States.
Dr. Chan received the “Future Leader” Health Care Hero Award from the Silicon Valley/San Jose Business Journal in May 2012 and was a member of the 13th Cohort of the California Health Care Foundation Leadership Program, a two-year fellowship that offers clinically trained health care professionals the experiences, competencies, and skills necessary for effective vision and leadership of our health care system in the State of California. He was awarded the 2014 Epic PACAcademy Award, awarded annually to a physician member of Epic community, selected by his/her peers, in recognition of outstanding contributions to the Epic community.