Training Centre Administrator

ROLE PROFILE

To provide first class customer service excellence to our customers and delegates participating on our programmes via telephone, meet and greet and IT based communications. Efficient and effective administration support service is to be provided to Directors and staff members as directed by the Training Manager in a busy thriving office environment. The role carries key responsibility for ensuring the training centre operations of Amacus runs smoothly and all necessary processes are followed.


OVERVIEW OF JOB ROLE

The Training Centre Administrator role demands a high level of administrative skill to deliver a high quality service to manage workshop preparation, creating and maintaining delegate files, collating and inputting training evaluations, maintaining existing systems and processes, processing qualification and funding claim paperwork, filing, answering the telephone, meeting and greeting visitors to the office.

To be effective, this role demands good organisational skills, accuracy and an ability to stay calm under pressure, work to tight deadlines, a methodical and thorough approach with attention to detail, a team player and a flexible ‘can do’ attitude. A good working knowledge of Microsoft Windows, Excel and Outlook is essential.

JOB DESCRIPTION

·  Meet and greet our customers via telephone, face to face or IT based professionally and in line with our customer care policy number 29

·  Perform administration duties for each of Amacus delivery offices throughout the region as requested

·  seek guidance where appropriate before communicating with JCP re potential issues with delegates

·  update and maintain company databases and spreadsheets as directed

·  Liaise closely with JCP work coaches with the promotion of the programmes, attendance/non-attendance of delegates, retention of delegates on current programmes and any concerns

·  conduct monitoring of Leapfrog delegates at 4, 8 & 13 weeks to establish destination i.e. employment, further training, unemployment

·  photocopy filing of materials/documentations as directed

·  Process qualification and funding claim paperwork meeting agreed deadlines for submission

·  Prepare, allocate and record travel expenses for Leapfrog delegates and maintain an accurate Petty Cash spreadsheet for submission to Head office

·  prepare training evaluations and summarize from training workshops

·  answer and relay telephone calls, emails and other correspondence as required

·  order and maintain stocks of stationery and equipment as directed and keep stationary cupboard tidy

·  company house style to be maintained on all documentation including company logo, e-mail footers, power point presentations etc

·  demonstrate to both internal and external partners the core values and professionalism of the company

·  carry out other tasks as required by the business

ROLE SPECIFIC AND DESIRABLE EXPERIENCE

Communications / ·  demonstrates confidence when communicating
Relationship management / ·  builds rapport with customers, stakeholders and team members to create sound relationships
·  Is approachable and a team player
Personal effectiveness / ·  ability to use own initiative
·  an effective team player
·  attention to detail and accuracy
Skills / ·  excellent administrative skills
·  good time management and organisational skills
·  confidence using the telephone and handling customer queries

TRAINING AND QUALIFICATIONS

Essential / Desirable
·  IT skills (in particular Word, Excel, PowerPoint
·  L2 qualification in Administration
·  Car driving and own transport as the role may require some local travel