ATMQwest MOE Order Form Instruction Manual
Updated On: 074/318-114/03
Page: 6 of 5710
DRAFT COPY OF Qwest Metro Optical Ethernet (Qwest MOE) Order Form Instructions
Table of Contents
I. Purpose 3
II. Section: Customer Information 3
III. Section: Sales Information 3
IV. Section: Contract/Promotion Details 5
IV. Section: Service Location Information 4
VIII. Section: Port and Bandwidth Information 7
X. Section: NC and NCI Codes 8
VI. Section: Demarc Information 4
VI. Section: Contract/Promotion Details 5
VII. Section: Contact Information 6
VIII. Section: Port Information 7
IX. Section: Local Loop Information 7
X. Section: NC and NCI Codes 8
XI. Section: Quality of Service (PVC) 8
XII. Section: Qwest DSL Host 9
Purpose
The purpose of this document is to provide the sales force with an instruction manual for filling out the IR ATMQMOE Order form as well as a description of the fields within the form.
Section: 1- Customer Information
Current Field Name / Description / Usage ScenarioDate / Date the Order Form was completed
Project ID Number / Project ID numbers are used to associate orders on large projects / Optional for all orders
Customer Name / Enter the name of the customer of record / Required
Order Type / Select the type of order request:
· Add New Location
· Billing Change
· Change Bandwidth
· Change port Electrical/Optical
· Change of Response
· Contract Renewal
· Disconnect Location
· Jurisdiction Change
· Add VCC or VPC to existing CKT
· Re-Point VCC or VPC
· Add DSL Bandwidth to Existing CKT
· Move Location
· Upgrade Location
· Downgrade Location
· Disconnect VCC or VPC only
· Disconnect CKT
· Records Change
· Contract Renewal
· Change of Response
· Billing Change
The Numbers in the parenthesis correspond to each of the blue sections on the form. Based on the type of order you are requesting, complete the section as indicated on each type of request. / Required for all orders
If existing CKT provide Circuit ID / Enter existing CKT ID that you are requesting a change on / Only required if requesting a change on an existing CKT
Ban:
If existing, BAN / Determine if order request is on a new BAN (Billing Account Number) or an Existing BAN. If existing provide existing BAN number
· One BAN per LATA
· One BAN per MCN
· C08 BAN CKT’s in Qwest Territory (Wholesale)
· D08 BAN CKT’s in Qwest Territory (Retail)
· )
D07 BAN CKTs in ICO Territory (Retail)
C08 BAN CKT’s in Qwest Territory (Wholesale)
C07 BAN CKT’s in ICO Territory (Wholesale)
· R05 BAN CKT’s (Resale) / Required for all orders
Due Date / Enter due date based on AQCB or standard ATMQwest MOE interval., or customer requested date if longer than standard.
(If customer is requesting a date before the standard interval, you must send the request through with the standard date and follow the expedite process to get the customer requested date. / Required
EBD / Effective Bill Date – Used when the due date and when the billing date is don’t match. Normally used when correcting records or on disconnects.
Note: Order Management will only accept a 60-day EBD. Exceptions will be handled as ICB / Optional
ACNA / Access Customer Name Abbreviation, which is a special ID given to each customer in the !SYS/IABS data base / Optional
PON / Project Order Number, only used when customer request / Optional for all orders
If Disconnect / Select the Disconnect Reason
DLR / Design Layout Record – Only used if customer request a copy of the ATMQMOEQWEST MOE design / Optional used on new locations or moves.
Section: 2 – Sales Information
Current Field Name / Description / Usage ScenarioSales Rep/Partner Name / First and Last name of Sales person or Partner / Required for all orders.
Sales Rep/Partner Sales Code / Sales code of Sales person or Partner / Required for all orders.
Sales Rep/Partner Phone Number / 10 digit telephone number of Sales person or Partner / Required for all orders.
Sales Rep/Partner e-mail address / e-mail address of Sales person or Partner / Required for all orders.
If Partner, company name / Company name that the Partner works for / Only use if Partner
Qwest Sales Rep/CSM Name / Qwest Customer Sales Manager that the Partner works with. / Only use if Partner
Sales Channel ID / Marketing Sector Sales or Partner is part of / Required for all orders.
Account Consultant / Account Consultant Name, Sales or Partner is working with / Optional, only need if AC is involved with placing and tracing the order.
AC Phone Number / Account Consultant 10 digit telephone number, Sales or Partner is working with / Optional, only need if AC is involved with placing and tracing the order
AC e-mail / Account Consultant e-mail address, Sales or Partner is working with / Optional, only need if AC is involved with placing and tracing the order
Channel Integration Order / If the order involves Channel Integration, then provide the Direct Sales Person Name and Sales Code. Also provide the CIE Confirmation Number / Optional all orders
Section: 3 - Contract/Promotion Details
Current Field Name / Description / Usage ScenarioIs this a new contract / A positive entry of yes or no is required. / Required
If new contract / Provide Contract Number / Required
Contract Length / Select the contract length / Required
Effective Date / Provide the effective date of the contract / Required
ILINK – Content ID: / The Content ID is number created in ILINK that is associated with the QMOEQWEST MOE contract that is used for this order. It only needs to appear once as a permanent remark in IABS. The Content ID allows the storage of the signed contract in ILINK. / Optional if already appears on the BAN permanent remarks in IABS
Is this an existing contract / A positive entry of yes or no is required. / Required
If yes, contract number / Provide QMOEQWEST MOE Contract Number- used for all QMOEQWEST MOE billing components. All initial installs must have a minimum of a one-year term. / Required - Used for all New, Add and Change orders.
Effective Date / Provide the effective date of the contract / Required
Contract Renewal / A positive entry of yes or no is required. If this is a contract renewal, select the type of renewal and provide the old contract number if was on a contract prior / Required if order type is Contract Renewal
Expiration Date: / This is the expiration date of the contract, based on the contract term and the first install CKT. / Required if establishing a new contract
Pricing Offer Management Offer / A positive entry of yes or no is required. If yes, this is an Intrastate contract that has gone through Pricing and Offer Management and the new rates must be built into the IABS Contract tables before the orders can be issued. / Required if establishing a new contract
Is this a Disconnect, Upgrade or Downgrade / A positive entry is required. If yes determine if TLA applies and if no provide waiver code. If replacing CKT provide the CKT ID or order number that replaced the CKT you are disconnecting. / Required on Disconnect, upgrade or Downgrade of CKT
Qwest Total Advantage / A positive entry of yes or no is required. If yes, then the customer has OOR service and wants their IR service to contribute to their total commitment for the OOR contract. / Optional
Promo Code / A positive entry of yes or no is required. If a promotion applies, provide the Promotion name, OIC code that is on the Promotion page on the Q, what type of promotion. Provide the $ amount of the credit if one time credit is selected. / Required on all orders, except VCC or VPC changes, Change of Response, Billing changes or Jurisdiction changes.
Section: 4 - Service Location Information
Current Field Name / Description / Usage ScenarioNew Service Address
Company / Company Name that service is being requested for / Required on all add new locations, moves or upgrades
Address / Address of location where service is requested / Required on all add new locations, moves or upgrades
Address / Additional Address space, in case floor, room, or building name required / Optional on all add new locations, moves or upgrades
City, State and Zip code / City, State and Zip code where service is located / Required on all add new locations, moves or upgrades
LSO / Local Switch Office – NPA/NXX of customer location / Required on all add new locations, moves or upgrades
Billing Address (if different from Service Address)
Company / Enter the Customer’s Billing Name. / Required when new BAN is being requested
Billing Address / Enter the Customer’s billing address if different from the account address. / Required when new BAN is being requested.
Address / Additional Address line / Optional when new BAN is being requested
City, State and Zip Code / City, State and Zip Code for billing address / Required when new BAN is being requested
MCN / Master Customer Number / Required when new BAN is being requested
Bill Period / If bill period is not populated, the Service Delivery Coordinator will select the bill period. If the customer want a specific Bill period, the following are the choices: 1,2,4,5,7,8,10,11,13,14,16,17,19,20,22,23,25 & 26 / Optional
Tax Exempt / Select the appropriate tax the customer is exempt from. You must send in the Tax certificates to the Order Management Center / Optional
If Federal customer / A positive entry of yes or no is required for a Federal customer.
Section: 5 – QMOEQWEST MOE Port and Bandwidth
Current Field Name / Description / Usage ScenarioInterstate or Intrastate / Determine the customer jurisdiction status. If the customer has more than 10 % of their traffic crossing LATA boundaries, then Interstate should be selected / Required when adding new locations
New Circuit or Existing Circuit / Choose whether this is a new or existing circuit.
· If existing circuit provide the circuit. / Required
Type of Switch / Is location is served by an Edge Switch or a Core Switch.
· If it is an Edge Switch provide the Building Address.
· If it is a Core Switch provide the Central Office Address. / Required when adding new locations
CFA / Provide the CFA from the System Design Center. / Required when adding new locations
QMOEQWEST MOE Port / Select term of the Port. / Required
QMOEQWEST MOE Bandwidth / Select the QMOEQWEST MOE Port Bandwidth. / Required when adding new locations or changing bandwidth.
Section: 6 - NC and NCI Codes
Current Field Name / Description / Usage ScenarioNC Codes / Select the Network Channel Code based on the port speed customer is requesting. / Used for all New, Add or Change CKT orders.
NCI Codes / Select the Network Channel Interface code based on type of service (electrical or optical), physical interface and network interface requested for the customer location. / Used for all New, Add or Change CKT orders.
QMOEQWEST MOE NCI Code Definintion
Physical Interface / Network Interface / NCICKL 1 / CKL 2
10Base-T (Electrical) / Central Office / 04CX9.10T / 04QB9.10T
10Base-T (Electrical) / Customer Premises / 04CX9.10T / 04LN9.10T
100Base-TX (Electrical) / Central Office / 04CX9.1CT / 04QB9.1CT
100Base-TX (Electrical) / Customer Premises / 04CX9.1CT / 04LN9.1CT
1000Base-T (Electrical) / Central Office / 08CX9.1GE / 08QB9.1GE
1000Base T (Electrical) / Customer Premises / 08CX9.1GE / 08LN9.1GE
1000Base-LX (SMF) (Optical) / Central Office / 02CXF.1GE / 02QBF.K02
1000Base-LX (SMF) (Optical) / Customer Premises / 02CXF.1GE / 02LNF.A02
Section: 74 - Demarc Information
Current Field Name / Description / Usage ScenarioWire Past Demarc / Is customer requesting Qwest to extend the wiring past the Demarc / Required on all orders involving a Local Loop install or wiring after the service has been installedRequired for wire past Demarc.
Building Name, Floor and Room / Building Name, floor and room that the wiring is being extended to / Required for wire past Demarc.Required on all orders involving a Local Loop install or wiring after the service has been installed
Access Restriction / If there are restriction on getting access in the building the service is being installed in, provide Contact Name and Telephone number / Optional on all orders involving a Local Loop install or wiring after the service has been installed
Section: Contract/Promotion Details
Section: 6 - Contact Information
Section: 7 - Port Information
Section: 8 - Local Loop
I. Current Field Name
/II. Description
/III. Usage Scenario
IV. CFA
/V. If the customer is riding a higher facility, CFA (Carrier Facility Assignment), you must provide the CFA ID. Also provide if the entire facility will be used, or provide the channel the customer provides.
/VI. Required when adding a new location
VII. New CFA or PVL CKT Order number
/VIII. Only required if either the CFA of PVL CKT is pending and has not been turned up. Provide the Order number and due date.
/IX. Required when adding a new location
X. AQCB Special Assembly Number
/XI. For service of DS3 and above, and AQCB special Assembly must be done for the ATM or Qwest DSL Port. You will be checking for network availability with the Network Planners through the SDC Engineer. The SDC Engineer will provide the AQCB Special Assembly Number
/XII. Required when adding a new location
XIII. System Design Center Engineer Name and Tel Number
/XIV. Provide the SDC Engineer first and last name and 10 digit telephone number
/XV. Required when adding a new location
XVI. Co-Location
XVII. CFA or APOT
/XVIII. The Carrier will provide the customer with either a CFA or APOT information. This is the information of where we will meet the CLEC or Carrier at in our Central Office