Ramiro Aguilar
5310 Viking Drive • houston, texas77092 • (832)248-6594 •

Objective

To obtain a systems administration position in which my knowledge of computers and networking, including design, implementation, and maintenance, will be used in a challenging environment.

Core Proficiencies

Systems Administration in a MS Windows EnvironmentExecutive Level Support

Exchange EnvironmentUser Communication Skills

Ethernet Networking using TCP/IPHardware Troubleshooting

Cisco IP Phone System SupportResearch and Analysis

Professional Experience

Goldman Sachs & Co,1000 Louisiana Street, Ste. 550, Houston, Texas77002

Senior Technology Analyst

May 2001 - July 2011(Fulltime)

March 1998 - May 2001(Contract)

October 1993- March 1998 (Office Assistant)

  • Assisted in 2 floor build-outs for 7 separate departments, each with unique requirements.
  • Assisted conversion of desktop environment to custom Citrixplatform.
  • Assisted office conversion from a Nortel Meridian PBX phone system to a Cisco Unified IP phone system. Provided user support for both systems.
  • Provided day to day help desk support for approximately 110users and coordinated with New York help desks for various departments that had no on-site support. Supported private wealth investment traders and client analysts with in-house trade booking programs, market data applications, internal web client tools, and Microsoft Office applications.
  • Traveled to regional Goldman offices to assist withcoverage, build-outs, and upgrades. Offices include Seattle, San Francisco, Los Angeles, Salt Lake City, Dallas, Chicago, Atlanta, Miami, and Grand Cayman.
  • Created and managed users in a Windows environment using Active Directory.
  • Coordinated with local vendors for maintenance, installation and repairs of local office systems hardware.
  • Supported users in an Exchange environment. Provided support with distribution list, Public Folders, delegate permissions, and troubleshooting of Exchange connectivity.
  • Part of firm-wide team to reduce size of user profiles. Removed unused files/directories and decreased the size of ntuser.dat.
  • Diagnosed and repaired physical problems with all technology hardware.
  • Kept software up-to-date using in-house developed software distribution systems.
  • ClonedWindows operating systems ontocomputers using an Altirisimaging procedure.
  • Maintained local voicemail on an Avaya system.
  • Setup, inventoried, and decommissioned laptops.Supported a Pointsec file encryption system on laptops.
  • Installed and supported printers, faxes, and multifunction devices. Manufacturers include HP, Canon, and Xerox.
  • Created and managed print queues on Windows servers.
  • Support local video conferencing on Polycom IP codecs in 3 conference rooms.
  • Assisted in firm-wide rollouts of new operating systems and software upgrades.
  • Assisted in computer room reconfiguration - restack of 15 cabinets.
  • Assisted in floor re-cabling - approximately 270 locations.
  • Provided hardware upgrades and BIOS updatestoworkstations.
  • Performed daily/monthly tape backups and file restores.
  • Provided local support for Blackberries. Assisted user setup and troubleshooting of sync problems. Physical repair of Blackberries when possible.
  • Provided remote desktop support using GoverLan Remote Administration

Experience

Operating Systems: Windows Server NT4 - 2008 including SBS, Windows XP, 2000, Vista, and Windows 7

Networking: TCP/IP, Ethernet, DHCP, DNS, WINS, wireless, wireless security, network sharing, basic router configuring, basic firewall, Fluke network testers

PC Manufacturers: Dell, HP, IBM, Toshiba, Gateway

PDA Platforms: Blackberry, iPhone, Windows Mobile and Android

Printer Manufacturers: HP, Canon, Xerox, Dell, and Fiery Print Servers

Applications: Microsoft Office (Word, Excel, Outlook, Powerpoint) XP - 2010, Internet Explorer, Mozilla Firefox, Mozilla Thunderbird, Google Chrome, Adobe Acrobat, Remedy, GoverLan

Phone Systems: Cisco Unified IP, Nortel Meridian PBX

Phone hardware: Cisco 7961 IP Phone, Cisco IP Conference Station 7936, Nortel M3904, Nortel M2616

Online Services: Carbonite, Google Apps, Mailstreet Hosted Exchange, GoDaddy, DynDNS

Anti-virus: McAfee, Norton, Microsoft Security Essentials, AVG, F-Secure, Kaspersky, Trend Micro

Some experience:HTML, ASP, PHP, MySQL, Access, IIS, FTP, VBScript, spam filtering, Sharepoint, Adobe Photoshop

Certifications

  • Microsoft Certified Professional08/25/1999
  • MCP + Internet12/14/2000
  • Microsoft Certified Systems Engineer12/27/2000

Education

New HorizonsComputerLearningCenter

Training for Microsoft Certified Systems Engineer (NT 4.0 track)

  • Supporting Microsoft Windows NT 4.0 Core Technologies
  • Implementing and Supporting Microsoft Windows NT Server 4.0/Enterprise
  • Networking Essentials
  • Administering Microsoft Windows NT 4.0
  • Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0
  • Implementing and Supporting Microsoft Exchange Server 5

Attended University of Houston-Downtown for 1 year