RATINGS AND REVIEWS PROCESS
How a Consumer Completes a Rating and Review
Consumer Receives Email with Product Registration Confirmation Number and Dealer Rating Request
- When the consumer clicks on “Rate your experience”, they are connected to the remote Rating and Review website where they will complete the review. The initial rating is for the dealer. Note: If the consumer has opted in to marketing communications, they will receive a second request to rate the product. This email will be sent two weeks after the product is registered.
The full view of the rating and review screen appears as follows:
- When SUBMIT is clicked, the consumer is notified through a pop up window that the Review has been accepted; however, the Review will NOT be visible on the Dealer Locator for up to 10 days.
A consumer can DELETE their Reviews ONLY while in the initial “Add a Review” mode from the link in the RATE YOUR DEALER email. In this case, instead of entering a new Review, click CANCEL. Once clicking CANCEL, the consumer can then DELETE their review for this Dealer.
Note that the RATE YOUR DEALER email EXPIRES after 30 days. After 30 days, the consumer can see their Reviews associated with this Dealer, but the link does not allow the consumer to Create a new review nor Delete old reviews.
By clicking on the MORE link (next to the stars), a graph showing how many of each star rating the dealer has received. In the example below, this dealer has received two 5- star ratings, three 4-star ratings, and one 1-star rating.
If no reviews have been submitted, the number of Reviews will show “0 Reviews” (as in the example above).
Any visitor to the dealer locator can view Reviews and Comments, but cannot Create or Edit Reviews and Comments.
Important items of note:
Once a review is submitted it cannot be edited or deleted by the consumer.
Only consumers who receive the product registration email can submit reviews. The link within their email is the only access to the review. This link expires in 30 days.
Only the dealer who has been rated can comment back on the consumer review. The consumer will NOT be able to comment back on their review once it is submitted.
Carrier Corporation Proprietary 2016