Competency Matrix

Competency / 1 / 2 / 3 / 4 / 5
Accuracy and compliance / Prepares and checks own work thoroughly / Checks accuracy and compliance / Reviews others accuracy and compliance / Reviews information or projects progress and compliance / Develops processes
Adaptability / Listens to others / Uses initiative to act within known boundaries / Takes initiative in approach / Is positive about unexpected demands or change / Manages change and ambiguity
Focus and perseverance / Clearly identifies required outcomes / Makes concerted effort to achieve set outcomes / Takes persistent action to achieve set outcomes / Is tenacious in overcoming barriers / Sticks with a problem until it is resolved
Information gathering / Asks questions / Explores anomalies / Seeks to uncover the facts / Undertakes systematic research or investigation / Use own research systems
Stakeholder support and service / Follows up / Listens, Interprets and Establishes Needs / Tailors response and ensures understanding / Acts to resolve needs / Acts proactively to resolve issues
Tactical and analytical thinking / Organises information / Sees interdependencies and sets priorities / Undertakes analysis to support the business / Systematically analyses and plans to achieve outcomes / Undertakes very complex planning or problem solving
Working in a team / Acts cooperatively within their team / Actively seeks input from others / Seeks to understand the needs of other teams / Promotes cross functional teamwork / Aligns actions to organisational goals
Contributing expertise / Keeps skills up-to-date / Serves as a practical resource to others / Contributes to other’s knowledge and development / Provides expert advice / Recognised as an industry expert in discipline
Driving improvement initiatives / Use initiative / Identifies improvements / Makes specific changes to improve performance / Use analysis to determine improvement / Develops and implements improvement initiatives
Strategic thinking / Draws on past experience / Creates a new paradigm or concept / Brings clarity to complex situations / Applies learning / Recognising patterns
Leading others / Leads effectively and keeps people informed / Communicates a compelling vision / Uses a range of leadership skills to meet individual needs / Optimises others’ effectiveness / Engages others’ hearts and minds
Influencing others / Can identify different influencing methods / Uses direct influencing / Tailors approach / Uses indirect persuasion / Influences across a range of audiences
Developing others / Provides helpful instruction / Assists others to identify development needs / Gives feedback and longer-term coaching / Gives Practical support / Builds organisational capability
Building relationships / Makes contact when needed / Builds a connection / Develops positive relationships / Build networks / Maintains networks and business relationships
Facilitates outcomes / Presents information / Puts forward rational argument / Facilitates discussion to achieve outcomes / Utilises a ‘win-win’ approach to presenting a case / Develops cooperation and builds alignment