Syllabus Number S-IA-110412-02

IA Refresher Training - Human Factors

This syllabus is designed to provide information for Inspection Authorization (IA) Course Providers in the development of IA Refresher Training to be submitted for FAA acceptance.

The presentation must:

a)  Consist of at least one hour of instruction (50 minutes with a break is acceptable), and

b)  Cover in sufficient detail one or more of the subject areas shown below, such that maintenance personnel attending the course or event can be assumed, by incorporating the subject matter into their maintenance habits, to have mitigated a potential accident/incident.

c)  Ensure the subject areas are covered through direct exposure or through the use of scenario-based training.

The Training Provider must comply with the latest revision of FAA Order 8900.1 Volume 3, Chapter 56 and obtain an FAA acceptance number.

NOTE: A maximum of six hours of human factors topics can be utilized for IA Refresher Training. The IA Course Provider may cover additional non-Human Factor subject areas if there is a desire to provide an eight-hour course.

Training of the following nature cannot be utilized for IA Training credit:

a)  Training primarily containing commercial endorsement or serving as an advertisement for a particular product or service,

b)  Manufacturers/air carrier training primarily designed for pilots, or

c)  Familiarization courses such as air carrier/agency maintenance employee orientation training that deals with a majority of non-technical subjects, such as “non-maintenance” procedures, company manuals, administrative procedures, etc.

Method(s) Used to Present the Course (Check as many as apply)

Lecture Presentation ☐

PowerPoint Presentation ☐

Webinar ☐

Computer-Based Training ☐

DVD Presentation ☐

Web-based Presentation ☐

Other: Specify Below ☐

Click here to enter text.

Subject Areas / Describe briefly where
this Subject is covered
in your Course / Course Time Allocated for this Subject
Example Subject / Chapter 2, Section 2-4, Page 7, Slides 14-28, 4th Lecture, etc. / 2 hours
A general introduction to human factors*
Communication and the lack thereof
Complacency
Distraction
Environments, both physical and social
Fatigue management/fitness for duty
Human error—error principles, event investigation, and case studies
Human performance and limitations
Lack of assertiveness
Lack of awareness
Lack of knowledge
Lack of resources
Norms
Organizational procedures, information, tools, and proper task documentation and sign-off practices
Planning of tasks, equipment, and spares
Pressures
Procedural noncompliance
Professionalism and Integrity
Safety culture/organizational factors
Shift and task turnover
Stress
Teamwork and leadership
Undocumented maintenance

* Provide exposure to various materials available on Human Factors, such as:

a)  The FAA Operator’s Manual for Human Factors in Aviation Maintenance, which provides information on how to implement a human factors program in maintenance.

b)  Air Transportation Association of America Specification 104, Guidelines for Aircraft Maintenance Training, Air Transport Association provides guidance on training development, including task analysis and industry-defined training levels.

c)  The following FAA site may provide links to these items: https://hfskyway.faa.gov/HFSkyway/index.aspx

Course Presenters/Instructors for this Course (Hit “Tab” in the last column to add additional rows)

Name / Address / Email Address / Telephone Number / Affiliation
Joe Example / 123 N Wright Street
Santa Fe, NM 89123 / / 123-456-7890 / Employee, Contractor, etc.