NZQF NQ Ref / 0859 / Version / 3 / Page1 of 7

National Certificate in Snowsport (Ticketing and Guest Services)

Level / 3
Credits / 40

This qualification has been reviewed. The last date to meet the requirements is 31 December 2019.

Transition Arrangements

This qualification has been reviewed. There is no replacement qualification.

The recommended alternative qualification is the National Certificate in Alpine Resort Operations (Level3) [Ref:3224].

The last date for entry into programmes leading to this qualification is 31 December 2017.

For detailed information see Review Summaries on the NZQA website.

This qualification contains expired and expiring unit standards for which replacement unit standards have now been registered. For the purposes of this qualification, people who have gained credit for the replacement unit standards are exempt from the requirement to gain credit for the expired and expiring unit standards.

Credit for / Exempt from
21335 / 17497
28299 / 11956
29487, 29489 / 18100

NZQF National Qualification Registration Information

Process

/

Version

/

Date

/

Last Date for Award

Registration /

1

/ June 2001 /

December 2008

Review /

2

/ March 2006 /

December 2019

Review /

3

/ October 2016 /

December 2019

Standard Setting Body

Skills Active Aotearoa Limited

PO Box 2183

Wellington 6140

Telephone04 385 9047

Website

National Certificate in Snowsport (Ticketing and Guest Services)

Level3

Credits40

Purpose

This qualification recognises the skills and knowledge required by people working in Ticketing and Guest Services at a snowsport area. Holders of this qualification have competently demonstrated their product knowledge and sales skills, as well as customer service and complex sales transaction skills. The qualification has been designed with an elective component to allow for specialisation or increased industry knowledge.

For people who wish to continue working and training in the snowsport industry, this qualification leads on to the National Certificate in Snowsport (Supervision) with strands in Lift Operation, Patrol Leader, Snowsport Equipment, Snowgrooming, Snowmaking, Snowschool, and Ticketing and Guest Services [Ref:1219].

Credit Range

Compulsory

/

Elective

Level 3 or above credits / 31 / 9
Minimum totals / 31 / 9

Requirements for Award of Qualification

This qualification will be awarded to people who have met the requirements of the compulsory and elective sections.

Award of NQF Qualifications

Credit gained for a standard may be used only once to meet the requirements of this qualification.

Unit standards and achievement standards that are equivalent in outcome are mutually exclusive for the purpose of award. The table of mutually exclusive standards is provided in the Qualifications Authority Rules and Procedures publications available at

Reviewed standards that continue to recognise the same overall outcome are registered as new versions and retain their identification number (Id). Any version of a standard with the same Id may be used to meet qualification requirements that list the Id and/or that specify the past or current classification of the standard.

Detailed Qualification Requirements

Compulsory

All the standards listed below are required.

FieldCommunity and Social Services

SubfieldSnowsport

DomainSnowsport Area Operations

Id / Title /

Level

/

Credit

18428 / Process sales of snowsport area tickets, products and services / 3 / 5
18429 / Process complex transactions involving multiple guests with different needs at a snowsport area / 3 / 5
18430 / Redeem point of sale documentation for products at a snowsport area / 3 / 5

FieldHumanities

SubfieldCommunication Skills

DomainInterpersonal Communications

Id / Title /

Level

/

Credit

11097 / Listen to gain information in an interactive situation / 3 / 3

FieldService Sector

SubfieldRetail, Distribution, and Sales

DomainSales Transactions

Id / Title /

Level

/

Credit

11817 / Serve customers face to face in a wide range of contexts / 3 / 4

SubfieldService Sector Skills

DomainService Sector – Core Skills

Id / Title /

Level

/

Credit

376 / Employ customer service techniques for differing customer behaviours in a given situation / 3 / 2
378 / Provide customer service for international visitors / 3 / 3
11818 / Enhance work practices by the application of product and/or service knowledge / 3 / 4

Elective

A minimum of 9 credits at level 3 or above is required from the following domain and/or standards.

Field / Subfield /

Domain

Community and Social Services / Snowsport / Skiing and Snowboarding

FieldBusiness

SubfieldBusiness Administration

DomainBusiness Administration Services

Id / Title /

Level

/

Credit

122 / Provide office reception services / 3 / 5
123 / Use office administration, copying, and telecommunication systems and processes / 3 / 5

SubfieldManagement

DomainFirst Line Management

Id / Title /

Level

/

Credit

17497 / Lead a team or group to complete routine tasks within set timeframes / 3 / 4

FieldCommunity and Social Services

SubfieldSnowsport

DomainAvalanche

Id / Title /

Level

/

Credit

18134 / Demonstrate knowledge of avalanche phenomena / 3 / 2

DomainSnowsport Area Operations

Id / Title /

Level

/

Credit

18100 / Demonstrate knowledge of safety, accident and emergency procedures for a snowsport area / 3 / 3
18431 / Supervise ticketing and guest services at a snowsport area / 5 / 20

FieldHealth

SubfieldHealth Studies

DomainCore Health

Id / Title /

Level

/

Credit

6400 / Manage first aid in emergency situations / 3 / 2

FieldHumanities

SubfieldCommunication Skills

DomainInterpersonal Communications

Id / Title /

Level

/

Credit

11101 / Participate in groups and/or teams to recommend solutions to problems / 4 / 3

FieldService Sector

SubfieldDriving

DomainSpecialist Driving Knowledge And Skills

Id / Title /

Level

/

Credit

8638 / Drive on snow and/or ice / 3 / 3

SubfieldRetail, Distribution, and Sales

DomainSales Transactions

Id / Title /

Level

/

Credit

11831 / Apply skills and qualities of a salesperson in a retail or distribution environment / 3 / 6
11956 / Prepare a float and reconcile sales records and takings in a retail or distribution environment / 3 / 3

SubfieldService Sector Skills

DomainService Sector – Core Skills

Id / Title /

Level

/

Credit

11815 / Answer customer enquiries on the telephone in a wide range of contexts / 3 / 4

Transition Arrangements

Version 2

Version 2 was issued following the review of Snowsport standards.

Changes to structure and content

  • Credit total decreased from 50 to 40.
  • Level removed from the title of the qualification.
  • Title changed from ‘Ticketing and Customer Services’ to ‘Ticketing and Guest Services’.
  • Standard 403 removed from the compulsory section.
  • Standards 8638, 6400, 17497, and the Skiing and Snowboarding domain added to the elective section.
  • Standards 56, 57, 58, 62, 64, 435, 436, 1277, 1304, 2893, 2925, 4573, 4574, 4591-4594, 4596-4600, 6401, 6402, 11816, 11819, 11944, 11955, 12000, 17468, 18103 and 18104 removed from the elective section.
  • Structure changed from compulsory and balance to compulsory and elective.

This qualification contains standards that replace earlier standards. For the purposes of this qualification people who have gained credit for the expiring standard are exempt from the requirement to gain credit for the replacement standard.

Expiring Standard / Replacement Standard
4614 / 18134

This qualification contains classifications that replace earlier classifications. For the purposes of this qualification, people who have gained credit for standards in the lapsed classification may continue to use those credits to meet the qualification requirements.

Credits for standards in / Count towards qualification requirements where the following is specified
Community and Social Services>Ski>Skiing / Community and Social Services>Snowsport>Skiing and Snowboarding

For detailed information see Review Summaries on the Qualifications Authority website.

People currently working towards version 1 of this qualification may either complete the requirements for that version or transfer their results to this version of the qualification. The last date for people to complete version 1 is 31 December 2008.

Other standard setting bodies whose standards are included in the qualification

Retail ITO

NZQA

Certification

The certificate will display the logos of the Qualifications Authority and the Sport, Fitness and Recreation Industry Training Organisation.

Classification

This qualification is classified according to the NQF classification system and the NewZealand Standard Classification of Education (NZSCED) system as specified below.

NQF Classification

/

NZSCED

Code

/

Description

/

Code

/

Description

403 / Community and Social Services/Snowsport / 080501 / Management and Commerce/Sales and Marketing/Sales

Quality Management Systems

Providers and Industry Training Organisations must be accredited by a recognised Quality Assurance Body before they can register credits from assessment against standards. Accredited providers and Industry Training Organisations assessing against standards must engage with the moderation system that applies to those standards. Accreditation requirements and the moderation system are outlined in the associated Accreditation and Moderation Action Plan (AMAP) for each standard.

Prerequisite Diagram

Skills Active Aotearoa Limited
SSB Code 101576 / New Zealand Qualifications Authority 2018