Letter to Customers (1)
Dear Jane Doe,
We are writing to let you know we have sold our business [insert reason for closure if you see fit]
The value in the business is created through the support of customers like you, and so we have worked hard to ensure that the on-going business recognises that customer interface support and processes are embedded in the underlying culture.
The new owners [insert new business name], recognise that the price they are paying includes a premium for the goodwill that has been created through our good relationships with our existing customers, and so they are keen to ensure that they protect that value by working hard to keep existing customers happy.
We have sought out a buyer who really appreciates the business, understands how to operate it properly, and is keen and capable of developing its future potential.
The existing owners will be staying on through a transition arrangement to ensure a smooth handover of the business [delete if not applicable].
No major changes are planned for the business in the short term. The new owners, however, will be seeking customer feedback to identify how additional customer value can be created.
Existing owners and the new owners are available to answer any questions.
Sincerely
[insert name]
[insert title]
[insert business name]
Letter to Customers (2)
Mr Jim Smith
26 High Street
Locksmithville, VIC 3004
Dear Mr Smith,
It is with regret we must inform you that [insert business name] will be closing permanently on [insert date] .
[insert business name] have been supplying locksmithing and security services for [insert number of years] years.
All systems will be transferred to [insert business name]
If you have any questions about the continuation of your locksmithing services, please contact [insert contact person and contact details].
We thank you for your business and are pleased to have been able to work with you.
Yours sincerely
[insert name]
[insert title]
[insert business name]
Letter to Suppliers
[Name of Business]
[Address]
[Date]
[Supplier's Name]
[Supplier's Address]
Dear [Contact Name at Supplier]
We will be closing [Name of Business that Is closing] on [Date of Closure]. We will not be placing any additional orders with [Supplier's Name].
Over the next sixty days [insert appropriate time period] we are reviewing our accounting records and paying any outstanding invoices. If we haven't already, we will be in contact with you to confirm our current balance owed and to arrange for the solution of any outstanding issues.
I want to thank you for your past business and tell you how much we have enjoyed having you as a supplier.
Please don't hesitate to call if you have any questions or if there is anything we need to do to close our records with before the business closes
Sincerely,
[Sender's Signature]
[Sender's Name - For example: Jane Bryant]
[Sender's Title - For example: Owner]
Letter to Customers – acquired in transfer of business
Dear Jane Doe,
On behalf of [insert business name], I’d like to welcome you as a new customer.
We are thrilled to have you with us.
At [insert business name] we pride ourselves on offering our customers responsive, competent and excellent service.
Our customers are the most important part of our business, and we work tirelessly to ensure your complete satisfaction now and for as a long as you are a customer.
I am also happy to inform you that I will be your primary point of contact at the company and I encourage you to contact me at any time with your security questions, comments and feedback.
I can be reached during regular business hours in the following ways
[insert contact number]
[insert email address]
If you would like me to pop into your premises to discuss your security needs, please don’t hesitate to give me a call.
Yours sincerely
[Sender's Signature]
[Sender's Name - For example: Jane Bryant]
[Sender's Title - For example: Director/Master Locksmith/Sales Manager]