Personnel Information

PERSONNEL INFORMATION

Name: Imane Ghazaoui

Date of Birth: 18th December, 1981

Nationality: Moroccan

Gender: Female

Marital Status: Single

Address: P.O Box 22201, Doha, Qatar

Contact: +974 5908557 +974 6114154

E-mail:

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Objective:

I’m looking for a challenging position where I can prove myself & my experience on a long perspective & that I could fulfill the objectives of the required position with a high degree of enthusiasm & innovation.

Education:

High School Degree In Modern letterature.

Lycee Des Phosphates, Khouribga, Maroc 1997-2000

2 Years Department Language & Literature of English.

University of Literature and Human Resources Hassan II, Mohammedia, Maroc. 2000-2002

Diploma for the Occupation of Technician in Hotel Trade & Tourism - Option Kitchen (DTH)

Institute Specialize of Hotel And Tourist Technology, Mohammedia, Maroc 2002-2004

1 year of High Level Technician DTS – Option B (Art of cooking, arts of the Table and the Service).

Institute Specialize of Hotel And Tourist Technology, Mohammedia, Maroc 2004-2005

Language:

Arabic: Mother Tongue.

French: Speaking, Reading & Writing.

English: Speaking, Reading & Writing

Dutch: Fair

Professional Training Experience:

·  Food and Beverage department

Idou Anfa Hotel, 85 Boulevard D’ Anfa, Casablanca, MoroccoTraining in Food & Beverage (Moroccan & International Pastry) 01-06-03 to 02-07 03

·  Food and Beverage Department

Idou Anfa Hotel 85 Boulevard D’ Anfa, Casablanca, Morocco

Coffee Shop Restaurant (International Buffet):

·  During buffet setup and before the guest arrived we have to make sure that the restaurant is well clean and all the setup placed in her proper place.

·  Informed the chef cooker to place the dishes before the customers arrived.

·  Check the arrangement of the tables and start welcoming the client with a very good morning.

·  In every moment we have to check the buffet if anything missing they have to place it immediately.

·  Once the customer finishes his breakfast every thing should be moved from the buffet before 11 am in order to place the buffet lunch wish will start at 12:30 hrs.

Elysees French Restaurant (Gastronomic),Waitress. Banquet Hall. 03-07-03 to 05-08-03

·  The Elysees restaurant is one of the very important restaurant in the hotel preferred by the in house guest and the outside people.

·  The Elysees Restaurant are receiving groups from outside door, in order to have a separated area for the groups arriving for breakfast, lunch or dinner they preferred to accommodate them during meals time in the gastronomic restaurant.

·  Front office department

Idou Anfa Hotel 85 Boulevard D’ Anfa, Casablanca, Morocco(Training). 06-08-03 To 01-09-03

·  Provides a professional service for processing all telecommunication needs of the guests and management of the hotel.

·  Able to deal politely and courteously with guests/members of the public and offer assistance when required.

·  Uses computer system, telex and fax

·  Check in & check out the guest.

·  Handling the guest request.

Extra during the Week End

·  Food and beverage 07-07-04 to 23-07-04

LE VIEUX PORT RESTAURANT Mohammedia, Morocco

·  Working in gastronomic restaurant as a waitress during the weekend in order to improve my knowledge.

·  The restaurant are receiving a layover groups (Tourist) for lunch or dinner and we have to be ready for the rush since it’s a big number of pax.

·  Food and beverage 25-07-04 to 01-09-04

zIME bEACH RESTAURANT Mohammedia, Morocco

·  The Zimer Beach Restaurant located outside the town close to the beach most of the people they like the place because of his location and the type of food they are serving seafood dishes. It was National & International gastronomic.

·  I was working as Head cook.

·  Food and beverage

ESPACE GOURMAND Mohammedia, Morocco

·  Serving customers and handling the cash.

·  Responsible of the store requisition.

·  Store inventory every month.

·  Purchasing the necessary and the urgently items if out of stoke.

·  Front Office 03-04-05 Till now

AL SADD MERWEB HOTEL Doha, Qatar.

Reservation Supervisor:

·  Essential Room reservation and related reports. Supervises and trains new and existing subordinate staff.

·  Handling the group booking follow up from A to Z.

·  Provides a highly professional service in handling and processing hotel room reservation and asset the FOM, AFOM and sales department when required.

·  Performs all duties mentioned in the reservations agent's job description.

·  Prepares work schedule.

·  Involved in tacking guest comments and complaints.

·  Provides input to enhance and develop the efficiency of the Front Office Department.

·  Maintains Information Files on Local Corporate Rates, Travel Agent Voucher Acceptance, Credit Stop list, Database on sister QNH properties.

·  Ensures immediate and accurate entry of all incoming reservations in the computer system.

·  Reporting to the GM, EAM, FOM, DTM.

·  Front Office In charge in case of the absent of one AEM.FOM, or DTM.

·  Making a monthly report.

·  Daily briefing for the front office staff.

·  Making the Staff monthly time sheet.

·  Ensures adequate supply of stationery and articles used in Reservations Department.

·  Carries out other tasks that may be requested by immediate supervisor(s).