Statement of purpose

Health and Social Care Act 2008

Version 2 – June 2016

Review – June 2017

Statement of purpose
Health and Social Care Act 2008
Version / 1 / Date of next review / June 2017
Service provider
Full name, business address, telephone number and email address of the registered provider:
Name / Tollgate Medical Centre
Address line 1 / 220 Tollgate Road
Address line 2
Town/city / London
County
Post code / E6 5JS
Email
Main telephone / 02074739399
ID numbers
Where this is an updated version of the statement of purpose, please provide the service provider and registered manager ID numbers:
Service provider ID / 1-199732080
Registered manager ID / CON1-501570598
Aims and objectives
What do you wish to achieve by providing regulated activities?
How will your service help the people who use your services?
Please use the numbered bullet points:
1. Communication
·  To provide a variety of easily accessible ways to contact and communicate with the practice.
·  To seek input from users of our service in order to continuously review and improve practice contact points and communication methods.
·  To continuously consider the needs of all our service users and implement enhancements to the way the practice can be contacted and communicated with where possible.
·  To engage with outside agencies, other service providers and other stakeholders in order to provide a safe and efficient flow of information relating to operational matters and service user care.
·  To ensure that all communication methods are used in conjunction with robust information governance procedures and respect for patient confidentiality.
2. Access
·  To make all of the practice’s services accessible to all service users.
·  To provide a variety of access methods so that all service user age groups can have equity of service and information provision.
·  To seek input from users who have suggestions for improving access to our sites.
·  To plan for and maintain access to the practice’s services in the event of foreseeable threats which may affect service availability such as weather, failure of utilities or equipment, staff availability and damage to premises.
3. Healthcare
·  To provide service users with a variety appointment times designed around patient input. To ensure quick access to an appropriate healthcare professional is available to service users with an immediate need.
·  To provide a multidisciplinary healthcare team with a wide mixture of skills in order to provide excellent service provision and use of resources.
·  To involve the service users in all aspects of their healthcare and ensure they understand any treatment or investigation being offered.
·  To gain consent where appropriate for any treatment or investigation.
·  To encourage all service users to consider lifestyle changes that would improve their general health and well-being.
·  To ensure all healthcare professionals at the practice meet the required standards and maintain a programme of continuous professional development.
4. Safety
·  To rigorously maintain a high level of equipment cleanliness and generally throughout the premises to protect patients and staff against infection.
·  To regularly inspect and maintain equipment and premises to ensure they are safe and fit for purpose and take action to remedy any issues which arise.
·  To ensure relevant staff are trained and competent to use of any equipment required for them to carry out their job.
·  To undertake the necessary employment checks and has procedures in place to protect vulnerable children and adults.
·  To have robust systems in place, which are reviewed regularly for the production of prescriptions, medication handling and safe storage of stocked medicines.
5. General
·  To consider, investigate and respond to complaints and suggestions in accordance to NHS guidelines.
·  To ensure all members of staff understand their roles and responsibilities.
·  To provide staff with the support, training, equipment and environment to aid them in performing their job to the best of their ability.
·  To maintain and promote an organisational culture where all staff and service users are treated with respect and dignity.
·  To put consideration of equality and diversity issues at the heart of everything the practice does.
·  To ensure effective information governance systems are in place and reviewed regularly to maintain the security of confidential information.
·  To check the accuracy and relevance of information being held by the practice by regularly auditing all aspects of record keeping from patient records to personnel files.

Legal status

Tick the relevant box and provide the information requested for the type of provider you are:
Use þ

Individual

/ ¨
Partnership / þ
List the names of all partners / 1. Kenneth Cochran
2. Gillian Goose
3. Chander Sikka
4. Patricia Rijsenburg
5. Vasos Vrachimi
6. Laura Scott
7. Mallik Koneru
8. Stuart Sutton
Limited liability partnership registered as an organisation / ¨
Incorporated organisation / ¨
Company number
Are you a charity? / þ No
¨ Yes
Charity number:

Please repeat the following table for each of your regulated activities1

Regulated activity 1
As shown on your certificate of registration / Diagnostic and screening procedures
Services
What services, care and/or treatment do you provide for this regulated activity? (For example GP, dentist, acute hospital, care home with nursing, sheltered housing) / GP
Regulated activity 2
As shown on your certificate of registration / Family Planning
Services
What services, care and/or treatment do you provide for this regulated activity? (For example GP, dentist, acute hospital, care home with nursing, sheltered housing) / GP
Regulated activity 3
As shown on your certificate of registration / Maternity and Midwifery Services
Services
What services, care and/or treatment do you provide for this regulated activity? (For example GP, dentist, acute hospital, care home with nursing, sheltered housing) / GP
Regulated activity 4
As shown on your certificate of registration / Surgical Procedures (Joint Injections)
Services
What services, care and/or treatment do you provide for this regulated activity? (For example GP, dentist, acute hospital, care home with nursing, sheltered housing) / GP
Regulated activity 5
As shown on your certificate of registration / Treatment of disease, disorder or injury
Services
What services, care and/or treatment do you provide for this regulated activity? (For example GP, dentist, acute hospital, care home with nursing, sheltered housing) / GP
Locations
As listed on your certificate of registration. Please repeat the section below for each location for this regulated activity
Location 1:
Name of location / Tollgate Medical Centre
Address line 1 / 220 Tollgate Road
Address line 2 / London
Address line 3 / E6 5JS
Address line 4
Address line 5
Brief description of location2 / Purpose built 2 storey premises with off site car parking facilities and disable parking at the front of the premises. The practice has 17 consulting rooms and 1 treatment room. Adjustable couches are available for patients with limited mobility. The practice has a team of highly trained GPs, Advanced Nurse Practitioner, Nurses and Health Care Assistants supported by a well led administrative support team. The reception desk has been well positioned to ensure patient confidentiality at all times.
No of approved places/beds
(not NHS)3 / None
Name and contact details of registered manager(s)
(if applicable)4
Full name, business address, telephone number and email address of each registered manager.
For each registered manager, state which regulated activities and locations(s) they manage.
Copy and paste the sub-section if they are more than two registered managers / Registered manager 1
Full name: Dr Patricia Rijsenburg
Proportion of working time spent at each location (for job share posts only): n/a
Contact details:
Business address:
Tollgate Medical Centre
220 Tollgate Road
London
E6 5JS
Telephone: 02074739399
Email:
Locations:
Tollgate Medical Centre
220 Tollgate Road
London
E6 5JS
Regulated activities:
1. Diagnostic and screening procedures
2. Family planning
3. Maternity and Midwifery services
4. Surgical procedures
5. Treatment of disease, disorder or injury
Registered manager 2:
Full name:
Proportion of time spent at each location:
Contact details:
Business address:
Telephone:
Email:
Locations:
Regulated activities:
1.
2.
3.
4.
Service user band(s) at this location5
Use þ / Learning disabilities or autistic spectrum disorder / þ
Older people / þ
Younger adults / þ
Children 0-3 years / þ
Children 4-12 years / þ
Children 13-18 years / þ
Mental health / þ
Physical disability / þ
Sensory impairment / þ
Dementia / þ
People detained under the Mental Health Act / þ
People who misuse drugs and alcohol / þ
People with an eating disorder / þ
Whole population / þ
None of the above
Please give details: / ¨

Notes:

1. Regulated activity – If you use a combined statement of purpose, repeat the information for each of the regulated activities for which you are registered. You can do this by copying and pasting the whole regulated activity table.

2. Locations – For each location registered for a particular regulated activity (including your headquarters), please provide a brief description, including whether the services at that location are specifically adapted or suitable for people with particular needs or where you can meet requirements for special facilities or staffing. You can do this by copying and pasting the relevant lines for each location.

You may also give details around ‘listed buildings’, shared occupancy, and special facilities (for example hydrotherapy pools).

3. Overnight beds – If the location provides overnight beds, please state the number.

4. Registered manager(s) – Where the regulated activity is managed by a registered manager(s), please enter his or her full name, contact address (if different from the location address), telephone number and email address. Please state how much time is spent managing the regulated activities where more than one manager is in post for each location. This may be in days or hours. Where the regulated activity has no separate manager but is managed directly by the provider, leave the box empty.

5. Service user band(s) – Tick all the boxes that describe the service user needs or groups of people who use your service.

Statement of Purpose: Tollgate Medical Centre June 2016 10