Proposal Name / Computer Support Specialist (CSS)
Brief Description
(one or two sentences) / Provide adequate and timely technical support
Years on Priority List
(5 points)
What will be achieved?
(10 Points) / Ensure that the faculty, staff and lab computers, software, IP phones, printers, switches, wireless devices and other peripherals are maintained and updated so that the teaching and learning function is not interrupted.
Justification: Why should this be done?
(20 points) / The support needs have significantly increased both in terms of number of devices supported (increase in computers, laptops, printers, etc.) but also in the new functional areas that have been incorporated such as VoIP (IP phones with its moves, adds and changes), voice mail boxes, wireless laptops and other devices, Access Points, Switches, UPS and infrastructure needs (cabling). All classrooms are now smart classrooms with IP based media equipment which is integrated into the network. The increase in the number of devices on the network has correspondingly increased the work orders.
College Goals and/or Objective(s) & Student Learning.
(30 points) / “Use technology to expand opportunities for student learning and student services.” Having additional Computer Support Staff will enable us to support approximately 1400 computers, 600 IP phone, 400 printers, 750 mail/voicemail boxes, 200 laptops, 100 UPS, and other applications support.
Does this proposal fulfill a mandate? / No
Does this proposal address a safety issue? / No
Will this proposal benefit other areas of the college? / Yes: The Computer Support Specialist supports the entire campus, including the Foundation, Cafeteria, etc.
Will this proposal impact or require accommodations from other areas? / No.
How will your proposal be achieved? Action plan summary: include primary steps, timeline for implementation, and who is responsible. / What
- Get approval
- Work with hiring process
Done
- As soon as funding is made available
- Dean of IS and Dir. Of Network Services
- HR & Hiring committee
Assessment process: How will you determine that your proposal has been successful? /
- Evaluate the timeliness of services before and after hiring
- Assess the number of outstanding work orders before and after the hiring
Resources Required: facilities, equipment, software, staff, etc. (include cost estimate) / Faculty: / Cost:
Classified: / $50,000 + benefits
Equipment:
Facilities/other:
Costs after 1st year: Continuing salary plus increases / $ 50,000 + benefits + COLA + step increase
Comments of Dean or supervisor
Suggested Prioritization
(from division) / 1
Contact Person: __Bina Isaac Discipline/Area ____IS & Ed Tech_(President’s Office)____
President::