Chili’s Reimage Installations for Brinker International
Policy and Procedure
Emerging Markets
10/28/2016
Installation Overview
· Brinker International Corporation has engaged AT&T to install our programming service into their new and remodeled restaurants.
· Work must be performed on the dates specified
NOTE: Installations are to be done as a 2 day truck roll process
Pre-Installation Requirements
· Pre-call location 1 to 2 business day prior to confirm scheduled arrival time
o During the pre-call, confirm with MOD that the new TV installation is “on track” for the day before our scheduled DIRECTV installation
o If MOD states TV’s are not on-site/scheduled, place job status on hold, and notify Com Ops immediately
o Technician must arrive the morning of TV installation at 7:00AM
o All work must be complete by 10:30AM, and site cleaned up to ensure no disruption to the business or their customers
1st visit/truck roll
Project Onsite Hours
· The hours of fulfillment are 7:00AM-10:30AM
· All work must be complete by 10:30AM and site cleaned up to ensure no disruption of service
· No work is to be completed outside these hours
· TV’s may not be on site during the 1st visit, do not leave day 1 work must be completed as listed below
o Install dish, SWiM 16, SWiM module PI-29, and update all fittings
ODU Install
· All Installations will be a new Ka/Ku ODU w/SL5S, NPRM/w pad, and a minimum of 8 ballast block
o NOTE: NPRM is the preferred mounting option
o Use exiting POE and cable if it meets DIRECTV specs
o Bonding of the DIRECTV ODU and system in accordance with NEC standards
Interior Site Work
· Install SWiM module,PI-29, and splitter at the coax home run location
· New SWiM module will be installed indoors at all sites
o Technician will install a SWIM 16 module at the location where all receiver feeds originate from and provide the appropriate splitter network to support up to 16 tuners
· Install new fittings on all new wiring that contractors have ran to new TV locations
· AT NO TIME SHALL A DIRECTV TECHNICIAN REMOVE A TV FROM A MOUNT
2nd visit/truck roll
Project Onsite Hours
· The hours of fulfillment are 7:00AM-10:30AM
· All existing TV’s with receivers should have service up and running
· No work is to be completed outside these hours
Receiver Setup
· H25 receivers must be used for all installations
· Technician should have spare receivers, RF remotes and 10 PIN cables on hand so that faulty ones can be replace immediately
· H25 receiver w/RF Dongle, mount, RC65/66 remote
· Remove and deactivate any receiver’s no longer in use
· Program each remote control to operate 3 receivers and 3 TV’s
Remote Programming
· RF remotes will be used on all installed systems
o One remote will be issued for every 3 receivers
o Technician must program each remote to control 3 receivers and 3 T V’s.
· If needed reference the RF remote programming instructions
o PDF document can be found on the Satinstalltraining.com web site or the DIRECTV.com dealer web site
Final Steps
· Verify all existing receivers are operational and displaying content
· Present standard customer education of the establishment personnel (MOD/Bartender) on system operation features, and remote control 3 to 1 usage
· NO charges are to be discussed with the client at any time
· For installation exceptions outside the standard work order, providers will use the standard VIP 1 form for additional compensation
· In addition to all of the above, all work must be performed in accordance with all requirements of the Statement of Work for Commercial Installations.
· Primary points of contact for any questions:
o Commercial National Accounts: 800-496-4915
o Commercial Operations Mail Box:
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