JOB DESCRIPTION
Job Title:Commercial Manager
Responsible to:Director of Business Operations
Responsible for:Shop Managers and Drivers
Hours:37 per week with some flexibility required
Rate of Pay:£25,000 per annum
Main purpose of job:
- To provide strategic and innovative management and development of Prama’s commercial outlets in line with the Business Plan
- To generate and maximise sales and effectively manage expenditure
- To lead and develop staff and volunteers to drive performance and results
- To positively promote the Prama brand within the scope of the role
Key tasks:
Strategic
- Develop and maintain an operational strategy for all commercial outlets
- Undertake research and analysis of additional commercial opportunities
- Implement and develop approved changes/opportunities
- Monitor commercial performance in line with targets
- Maintain an active awareness of relevant commercial trends to inform future plans
Management
- Recruit, lead, support and develop Shop Managers
- Ensure all shops/outlets are adequately staffed at all times
- Manage drivers and oversee distribution and the collection/delivery service
- Lead by example and engender a facilitative and inclusive management style
- Promote and maintain productive and collaborative working relations with and between retail staff and volunteers
- Encourage staff to maximise their potential and manage performance issues
- Lead effective and engaging monthly team meetings
- Agree, implement and manage performance and budgetary targets
General
- Demonstrate and instil an ethos of customer service excellence
- Provide effective communication links between retail staff and head office
- Provide regular and timely reports to head office and act upon anomalies or unmet targets
- Work with Shop Managers to improve and implement efficient procedures, including merchandising, stock control and customer service
- Ensure shops are effectively stocked from appropriate sources
- Manage inter-shop stock rotation to maximise the return on products
- Provide management cover for staff absences if required
- Ensure the highest standard of window and shop floor displays are achieved
- Ensure staff are informed of Prama’s services and can advise customers on same
- Ensure all work is undertaken with due regard to Health and Safety at Work guidelines and Prama’s policies and procedures as outlined in the Staff Handbook and employment contract
- Undertake other tasks commensurate to the role as required
PERSON SPECIFICATION
Job Title:Commercial Manager
Responsible to:Director of Business Operations
Responsible for:Shop Managers and Drivers
Essential / DesirableExperience
Experience of practical and strategic retail management /
Experience of managing charity shops /
Experience of managing teams of paid staff and volunteers /
Experience of undertaking relevant research and analysis /
Proven track record of achieving sales targets /
Strong negotiation skills (with suppliers and professionals) /
Experience of managing new outlets from inception to opening /
Good planning and logistical management skills /
Personal Attributes
Ability to identify and develop commercial opportunities /
Ability to manage and develop individuals and teams /
Have an approachable, collegiate and authoritative management style /
Ability to spot and develop potential in others /
Able to lead meetings and present plans clearly /
Natural and effective communicative style with clients, customers, staff and volunteers alike /
Good eye for displays and merchandising /
Ability to drive and improve sales targets /
Effective mentoring and training skills /
Able to demonstrate strong administration skills /
Well organised with the ability to prioritise and work under pressure /
Ability to work unsupervised and use own initiative /
Willingness to work flexibly in response to changing organisational requirements /
Reliable and punctual /
Must have a full, clean UK driving licence /
Willing to undertake relevant training /
Prepared to travel throughout the area /
Other
Role dependent on having and maintaining a full, clean driving licence /