ROOMINGOFFICER

OVERVIEW OF THE ROLE

The role is viewed as being key in enhancing the Service and College’s responsiveness in meeting the needs of the adults, young people, communities and key partners; and in achieving our corporate targets and quality standards.

The successful candidate will join a team of dedicated hardworking and committed staff able to work flexibly within the working week.

Strong inter-personal skills are required for this post as the College and Service continues to expand quality provision and meet targets. The ability to work as part of a team and to be self-motivating is essential.

We are excited about our future and are seeking someone to share and develop our vision for adult learning.

ESSENTIAL PERSONAL QUALITIES OF THE POST HOLDER

This is a challenging post playing a key part in the continuing success, development and expansion of our provision for the City. The successful applicant will be a dynamic individual who has an understanding of the market in which we operate and values the opportunities available through partnership working.

Our colleague will be clear-sighted, able to meet challenges head-on, with the ability to identify new opportunities and to develop those opportunities, exploiting them to the best advantage for our learners. He or she will be charismatic, with an outgoing personality, and will possess the ability to interact with people at all levels. A forward thinker, with a positive “can do”, “will do” approach, together with the ability to work with, and motivate others is essential.

Closing date for receipt of applications:

Interviews will be held:

Pat Carrington

Head of Service/Principal

September 2015

CITY COLLEGE PETERBOROUGH

JOB DESCRIPTION

DEPARTMENT:Support Services

Job Title:RoomingOfficer

Post No:

Grade:NJC Grade5- SCP 14-18 £16,481-£17,891, (20 hours per week, pro rata)(1 Year Contract)

Responsible to:Support Services Manager

Responsible for:N/A

JOB PURPOSE

To work as part of the marketing and customer service team, responsible for stimulating external business through room hire and co-ordinating rooming to high standards for both external and internal customers for meeting and conference purposes. To provide excellent customer services, by building new and maintaining existing customer accounts, and developing and implementing initiatives to promote facilities hire for the business.

PRINCIPAL DUTIES AND RESPONSIBILITIES

  1. Effective co-ordination of rooming, catering and support facilities for external and internal customers to maximize usage of facilities and achieve income targets.
  2. To be a central point of contact for new and existing business enquiries, ensuring leads are handled efficiently and effectively to promote service excellence, meet and greet customers and promote the smooth running of the business.
  3. Maintain effective systems for new enquiries received to generate reports to inform colleagues about the volume/value of business achieved to inform decision making and action.
  4. Work with colleagues and partners to provide proposal quotations for new and existing business
  5. To deal with the financial records and invoicing for room bookings
  6. Achieve/exceed allocated targets by effectively promoting the college business development activity across the local and wider business community
  7. Generate employer leads for partner organisations e.g. apprenticeship/employment and work placement opportunities for learners.
  1. Responsibility for overall room allocation across curriculum areas, including commercial room bookings for external training providers, employers, meetings and conferences.
  1. Marketing room hire facilities, booking designated rooms, co-ordinating catering and equipment requirements and ensuring customers receive excellent service.
  1. Work in partnership with other college support services such as the coffee shop, caretaking, marketing, customer service and curriculum teams.
  1. Contribute to the marketing strategy as appropriate, developing effective relationships with referral agencies through regular contact and partnership working.
  1. Ensure the Safeguarding of children and vulnerable adults at all times.
  1. Participate in maintaining the Investors in People (IIP) and Matrix IAG Standards
  2. Participate in achieving a minimum grade 2 Ofsted inspection

GENERAL DUTIES

  1. To ensure that the College’s policies with respect of Equal Opportunities are fully met
  1. To contribute to team working across the College
  2. To promote high standards of Health, Safety and Welfare, ensuring that the College complies with all statutory requirements
  3. To undertake other reasonable duties at the request of the Line Manager/SLT/Vice-Principal

VARIATION CLAUSE

This is a description of the post, as it is constituted at the date shown. It is the practice of this Authority periodically to examine job descriptions, update them and ensure that they relate to the job performed, or to incorporate any proposed changes. The appropriate Manager, in consultation with, the post holder, will conduct this procedure.

In these circumstances it will be the aim to reach agreement on reasonable changes, but if agreement is not possible management reserves the right to make changes to your job description following consultation.

FLEXIBILITY CLAUSE

Other duties and responsibilities expressed and implied which arise from the nature and character of the post within the department (or section) mentioned above or in a comparable post in any of the Organisation’s other sections or departments.

Description prepared by:Jackie HallSeptember 2015

Description authorised by:Pat CarringtonDate: September 2015

(Head of Service / Principal)

CITY COLLEGE PETERBOROUGH

PERSON SPECIFICATION

DEPARTMENT:College Development

Job Title:Rooming Development Officer

Post No:

Grade:NJC Grade5 - SCP 14-17, £16,481 – £17,891 (20 hours per week pro rata)

Responsible to:

Responsible for:N/A

ATTRIBUTES / ESSENTIAL CRITERIA / DESIRABLE CRITERIA
KNOWLEDGE / Customer service and sales/target driven background / Knowledge of learning and development
SKILLS & ABILITIES / Proven ability in:
  • Meeting/exceedingchallenging targets
  • Telephone skills
  • Communicating at a range of levels with diverse customers using excellent verbal and written skills
  • Strong organisational skills
  • Computer literate
  • Analytical approach
  • Self-starter, able to solve problems in innovative ways.
  • Pro-active team member, willing to help and support colleagues
  • Writing and speaking in clear and grammatically correct English
  • Professional approach to work
  • A can do attitude
  • Putting the organization at the heart of everything you do
/
  • Sales experience in engaging with local employers
  • Telemarketing skills for both inbound and outbound calls

EXPERIENCE / Proven experience in:
  • Working with employers within a customer service and sales environment
  • Using Microsoft Word, Excel, Powerpoint, Outlook and customer management systems
  • Mailmerge and mailshots
  • Data Analysis and MI Reporting
  • Marketing campaigns
/ Working within the education/ learning sector
QUALIFICATIONS /
  • Educated to GCSE or equivalent
  • Adult Literacy and Numeracy Level 2 or equivalent
/ Customer Service qualification
SAFEGUARDING / Candidates must actively promote the safeguarding of vulnerable adults and young people
EQUALITY AND DIVERSITY / Candidates must demonstrate understanding of, acceptance and commitment to the principles underlying equal opportunities.
CUSTOMER CARE / Proven record in the understanding and practice of effective customer care
PERSONAL CIRCUMSTANCES /
  • Full driving licence and access to a vehicle for business purposes
  • Willing to participate in further learning for professional development
  • Adaptable and available to work such hours as reasonably necessary for the fulfilment of duties