Alex L. Dore
2 Archwood Circle
Stafford, VA. 22556
Ph: 540.376.4304
Objective:
Seeking an opportunity with dynamic organization that welcomes focus, initiative, dedication, and proven experience within the D.C. metro area. Highly motivated, driven and multifaceted worker with 8 years’ experience in a fast paced fluid environment. Proficiencies include executing projects on time, meeting and exceeding goals and building relationships for further business.
Summary:
Motivated and experienced customer service representative. Resourceful research and troubleshooting skills ensuring customer issues are resolved in a timely manner. Utilized communication skills to interact with customers, explaining situations and answering questions. Established rapport with team members to boost morale and create positive working environments Protected access to personal, confidential information with Privacy Act compliance.
Qualifications
· Auditing / · Military Travel Analyst / · Accounts Receivable/Payable· Self-Direction / · Decisiveness, Problem Solving / · Accounting
· Microsoft Office / · Internal Controls / · Organization Awareness
PROFESSIONAL EXPERIENCE
United States Marine Corps August 2013- Present
Military Defense Travel System Technician
· Certifying/ Approval official for Defense Travel System (DTS), ensuring that all travel claims are paid accurately within the Marine Corps allotted time frame, and within the Joint Travel Regulation (JTR) and Marine Corps travel policy.
· Assist the DTS help desk with the reconciliation of traveler’s Government Travel Charge Cards (GTCC) and contact individuals to assure they avoid delinquency on their GTCC.
· Perform weekly training to personnel to leverage subject matter expertise to build the competency of the Defense Travel System section.
· Served as liaison for technical and administrative issues related to the Defense Travel System.
· Processed 1,200 DTS travel claims monthly and disbursed over $1Million.
· Assisted the Quantico Finance office to pass the Marine Corps Administration Analysis Team (MCAAT) inspection and received the highest rating in the Defense Travel System section throughout the entire Marine Corps. Receiving a certificate of commendation.
· Assisted customers in the direction to receive reimbursement via wide area work flow(WAWF)
· Assisted in creating the Standard Operating Procedures at Marine Corps Base Quantico, Finance Office for Defense Travel System section.
Military Travel Technician June 2008– August 2013
· Processed 500 travel vouchers monthly for service member’s traveling to and from permanent change of stations(PCS), and as well as temporary duty(TDY) sites, maintaining 97.6% accuracy rating using the Integrated Automated Travel System (IATS).
· Performed weekly, monthly, and quarterly briefings to those separating/ retiring, informing service members of their military travel pay entitlements.
· Ensured that outstanding travel advances (OTA’s) are reconsolidated dated back from 2006-2011 properly recouping $4,220,210.68 in military travel funds.
· Provide monthly feedback on action taken and current status of the monthly OTA report to Marine Corps Payroll Reconciliation Team (MCPRT).
· Ensuring that the Standard Accounting and Budgeting Systems (SABRS) is updated and balanced out correctly to close prior fiscal year accounts.
· Found discrepancies within lines of accounting to assist the finance offices fiscal section.
· Processed and produced waivers for Wounded Warriors ensuring there accounts are finalized and have no monies pending with in the SABRS system.
· Assisted in creating the Standard Operating Procedures at Marine Corps Base Quantico, Finance Office for paying proper travel advances, settlements, and local do it yourself moves.
Customer Service Representative, Finance Office March 2009-Present
· Answered customer inquiries, both by phone and in-person, regarding financial questions such as payroll, travel pay or funds disbursal.
· Conducted financial research and gained expert knowledge of regulations to resolve discrepancies or clarify issues; explained situations to ensure customer understanding of any problems.
· Assisted with the transformation of finance systems to centralized processing; selected to train units within MCB Quantico on the process.
· Served as a financial advisor to customers, negotiated and arranged repayment options for overpayment or incorrect disbursals.
· Complied with Privacy Act in release of private and confidential personal information.
TRAINING/ EDUCATION
College:
Currently attending Ashford University for a Bachelors in Finance, expected graduation Jan, 2016.
United States Marine Corp Training:
· Financial Management • Introduction to Accounting and Finance and Fiscal Law • Travel Pay Accounting • Paying and Collecting • Military Pay Accounting • Governing Funds and Systems
Apprenticeship, Office Manager/Administrative Services:
The United States Department of Labor, United Service Military Apprenticeship Program 2014
Apprenticeship, Computer Operator
The United States Department of Labor, United Service Military Apprenticeship Program 2014