CareCertificateprogresslog,mappingandsign-offdocument

StandardNumber:6 StandardTitle:Communication

Documentguidance

ThisdocumentprovidesanoverviewoftheoutcomesandassessmentcriteriaforStandard6:Communication.ItidentifiesthecriteriawithintheStandardthatshouldhavebeenachieveduponsuccessfulcompletionoftheunderpinningknowledgewithintheCareCertificateworkbook.EmployeesmustdemonstratetheircompetenceinpracticeinordertofullyachievethisStandardoftheCareCertificate.

Thisprogresslogandsign-offdocumentshouldbecompletedjointlybytheemployeeandthemanager/supervisor/assessortoconfirmthatalloutcomesandcriteriahavebeenachievedinpracticeintheworksetting.Supplementaryevidencecanbeattachedtodemonstrateachievementanditissuggestedtodosoasgoodpractice.

ThisdocumentalsoprovidesanoutlineofthesuggestedmappingofoutcomesandcriteriawithinStandard6:CommunicationoftheCareCertificatetotherecommendedQualificationsandCreditFramework(QCF)unit,theNationalMinimumTrainingStandardsforHealthcareSupportWorkersandAdultSocialCareWorkersinEnglandandtheCommonInductionStandards.Thisdocumentdoesnotnecessarilyindicatedirectmappingofcriteriaandthereforeassessorsand/

ormanagersshouldensuretheyfollowtheguidancebelow.Pleasenotethatwhenthetermassessorisusedthroughoutthisdocumentthiscouldbethemanager,supervisororassessorandwillbedecidedbytheemployingorganisation.

ThisdocumentshouldalwaysbeusedinconjunctionwiththeguidanceprovidedintheCareCertificateFrameworkTechnicalDocument.

Guidanceforassessors

Assessorsmustensurethatthelearnerhasproducedevidenceforeachassessmentcriterionthatisvalid,authentic,reliable,currentandsufficient.Thereforeassessorsmustnotassumethatifthemappingdocumentindicatesacriterioncouldhavealreadybeenachieved,themappedcriteriawithintheQCFunitshouldautomaticallybeawarded.LearnersandassessorsareresponsibleforensuringthattheoutcomesandcriteriawithintheQCFunitandstandardsbelowhavebeenachievedtotherequiredstandard.Forreference,withinthecolumnthatreferstocoverageoftherelevantQCFunit,aPindicatesthattheCareCertificatecriteriaprovidespartialcoverageoftherelevantcriteriawithintheQCFunit,whereasanFindicatesfullcoverage.

TheAssessmentmethodusedcolumnisincludedtoallowassessorstoprovideevidenceofthetypeofassessmentmethodthathasbeenusedtoassesstheCareCertificatecriteria.ThisislikelytobenotedastheCareCertificateWorkbook;however,furtherevidencecouldincludeprofessionaldiscussion,observation,questionandanswer,e-learning,witnesstestimony,etc.Thiscolumncanalsobecompletedtoevidencecompetenceusingtheseexampleassessmentmethods.

TheEvidencelocationcolumnisincludedtoprovideaclearsignposttowherethelearner’sevidencecanbefound.Thismaybewithinaportfolioofevidence,acontinuedprofessionaldevelopment(CPD)fileorelectronicallyviae-learningore-portfolio

Unitnumber / Unittitle / Level / Credit
F/601/5465 / Introductiontocommunicationinhealth,socialcareorchildren’sandyoungpeople’splaceofwork / 2 / 3
J/601/1434 / Promotecommunicationinhealth,socialcareorchildren’sandyoungpeople’syoungpeople’ssettings / 3 / 3

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CareCertificate
Standard6
Outcome / CareCertificate
Standard6Criteria / Knowledge/Competence / Questionwithinworkbook / QCFunit
F/601/5465
Introductiontocommunicationinhealth,socialcareorchildren’sandyoungpeople’splaceofwork
P=Partial
F=Full / QCFunit
J/601/1434
Promotecommunicationinhealth,socialcareorchildren’sandyoungpeople’splaceofwork
P=Partial
F=Full / National
MinimumTraining
Standards
Standard3:Effectivecommunication / CommonInductionStandards
Standard3:Communicateeffectively / Assess-mentmethodused / Evidencelocation / Sign-offinitials / Date
6.1Understandtheimportanceofeffectivecommunicationatwork / 6.1aDescribethedifferentwaysthatpeoplecommunicate / K / 6.1a / AC1.1–P / AC1.1–P / 3.1.1 / S3–1.1
6.1bDescribehowcommunicationaffectsrelationshipsatwork / K / 6.1b / AC1.2–P / AC1.2–P / 3.1.2 / S3–1.2
6.1cDescribewhyitisimportanttoobserveandbereceptivetoanindividual’sreactionswhencommunicatingwiththem / K / 6.1c / AC1.3–PAC3.3–P / 3.1.3 / S3–1.3
6.2Understandhowtomeetthecommunicationandlanguageneeds,wishesandpreferencesofindividuals / 6.2aDescribehowtoestablishanindividual’scommunicationandlanguage
needs,wishesandpreferences / K / 6.2aparti
6.2apartii / AC2.1–P / AC2.1–P / 3.2.1 / S3–2.1
6.2bListarangeofcommunicationmethodsandstylesthatcouldhelp
meetanindividual’scommunicationneeds,wishesandpreferences / K / 6.2b / AC2.2–P / AC2.3–P / 3.2.2 / S3–2.2

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6.3Understandhowtopromoteeffectivecommunication / 6.3aListbarrierstoeffectivecommunication / K / 6.3aandb / AC3.1–F / AC3.2–F / 3.1.1 / S3–3.1
6.3bDescribewaystoreducebarrierstoeffectivecommunication / K / 6.3aandb / AC3.2–P / AC3.3–P / 3.3.2 / S3–3.2
6.3cDescribehowtocheckwhetherthey(theHCSW/ASCW)havebeenunderstood / K / 6.3c / AC3.3–P / AC3.4–P / 3.3.3 / S3–3.3
6.3dDescribewheretofindinformationandsupportorservices,tohelpthemcommunicatemoreeffectively / K / 6.3d / AC3.4–F / AC3.5–P / 3.3.4 / S3–3.4
6.4Understandtheprinciplesandpracticesrelatingtoconfidentiality / 6.4aDescribe
whatconfidentialitymeansinrelationtotheirrole / K / 6.4a / AC4.1–PAX4.3–P / AC4.1–P / 3.4.1 / S3–4.1
6.4bListanylegislationandagreedwaysofworkingtomaintainconfidentiality
inday-to-daycommunication / K / 6.4b / AC4.4–P / AC4.2–P / 3.4.2 / S3–4.1
S3–4.2
6.4cDescribesituationswhereinformation,
normallyconsideredtobeconfidential,mightneedtobepassedon / K / 6.4c / AC4.3–F / AC4.3–P / 3.4.3 / S3–4.3
6.4dDescribewhotheyshouldaskforadviceandsupportaboutconfidentiality / K / 6.4d / AC4.4–P / 3.4.4 / S3–4.4

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6.5Useappropriateverbalandnon-verbalcommunication / 6.5aDemonstratetheuseofappropriateverbalandnon-verbalcommunication:
Verbal:
•Tone
•Volume
Non-verbal:
•Position/proximity
•Eyecontact
•Bodylanguage
•Touch
•Signs
•Symbolsandpictures
•Writing
•Objectsofreference
•Humanandtechnicalaids.Communicationmaytakeplace:
•Face-to-face
•Bytelephoneortext
•Byemail,internetorsocialnetworks
•Bywrittenreportsorletters / C / AC2.2–P / AC2.3–PAC2.4–PAC3.3–PAC3.4–P / 3.2.1
3.2.2
3.3.1
3.3.2
3.3.3 / S3–2.2
S3–3.1
S3–3.2
S3–3.3
6.6Supporttheuseofappropriatecommunicationaids/technologies / 6.6aEnsurethatanycommunicationaids/technologiesare:
•Clean
•Workproperly
•Ingoodrepair / C / AC3.2–P / AC3.3–P / 3.3.2 / S3–3.2

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6.6bReportanyconcernsaboutthecommunicationaid/technologytotheappropriateperson.Thiscouldinclude:
•Seniormemberofstaff
•Carer
•Familymember. / C / AC3.4–P / AC3.5–P / 3.3.4 / S3–3.4

Declarationofcompletion

IconfirmthattheevidenceprovidedbytheemployeemeetsthefullrequirementsforStandard6:Communication.

Employeesignature:Nameofassessor*:Assessor*signature:

Completiondate:

*TheAssessorcanbeyourManager,Supervisororsomeoneelseauthorisedbyyouremployingorganisation.ThisindividualprovidesconfirmationthatalllearningoutcomesandassessmentcriteriafortheCareCertificatestandardidentifiedabovehavebeencompletedandsignedoffbyanauthorisingperson.

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