Job Description

Post: / Retail Manager
Grade: / Senior Manager
Base: / Cornwall Mobility andits associated retail centres.
Hours of Work: / 37.5 per week
Principal Purpose of Job: / To develop a retail business for Cornwall Mobility
Overall Job: / To develop our retail business through:
  1. taking a continuous improvement approach as to how our retail business could be vigorously developed
  2. growing revenue streams significantly
  3. challenging current preconceptions
  4. working with the Chief Executive tomaximise Return on Investment

Accountable To: / Chief Executive
Principal Relationships: / Independent Living team
Occupational Therapist(s)
Workshops Manager
Principal Outputs: / For Existing Business and Future Growth Projection
  • Deliver on existing retail sales targets
  • Work with business analyst and colleagues across the Centre to effect a retail-suitable computer system
  • Consider current proposals for Centre reconfiguration and agree with Chief Executive what can and cannot be done
  • Reconfigure showroom to maximise sales advantage through lifting its look and visual appeal
  • Develop effective merchandising strategies
  • Design new ways of working to meet market expectation, in particular through making the shopping experience for individuals with a disability interesting and attractive
  • Lead and motivate team including the Occupational Therapist and Workshops to buy in to new ways of working
  • Consider staffing/resource requirements and needs and develop business case for future demands
  • Inspire team creativity in merchandising and display
  • Train staff in such a way as to maximise effective use of available resource to service clients
  • Organise showroom cover arrangements, including incoming calls, to best effect
  • Build a business case for significant growth in retail sales
  • Identify investment needs and work up Return of Investment case(s)
  • Evaluate and recommend a course of action relating to the development of alternative outlets and approaches
  • Get case agreed by CEO/Board and move to implementation

Probationary Period: / The first three months in post will be regarded as a probationary period during which time the post holder’s suitability for the position will be assessed.

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