Student Handout #3

Workplace Conflict Scenarios Graphic Organizer

Name______

Directions: During each performance, complete the chart by documenting your observations in the space provided below.

Workplace Conflict Scenarios / Observations
1. Employee/Customer Conflict: Katherine works at a technology store. One of the responsibilities of the job is to ensure that the customers are satisfied while looking after the company’s interest. Matthew comes into the store frustrated because his monthly bill reflects extra fees for exceeding the allotted data plan minutes.
2. Employer/Employee Conflict: Tim is the manager at a grocery store and is in charge of scheduling the part-time employees. Scheduling the employees have become challenging because many of the employees are unreliable and call out or do not show up for the assigned shift. Damian is an employee at the grocery store through a Site-Based work experience program. Damian leaves school for four hours during the scheduled workdays but is a regular student the rest of the time. Damian is an exemplary employee, so Tim asks Damian to cover shifts for employees who do not show up for work. As a result, Damian is returning to school late and getting written up by his teachers for being tardy or absent.
3. Co-worker/Co-worker Conflict: Julia and Jenette are co-workers at a retail store. Together, they have been given 50 T-shirts to sell to customers. If they sell all 50 shirts by the deadline, they will both get a commission/bonus. If not, neither will get a bonus. Every time Julia sees Jenette, Jenette is talking with people instead of focusing on the task. Every time Jenette starts a conversation with a prospective customer, Julia comes and tries to get Jenette to move faster. There are only a few hours left before the deadline, and both are frustrated when they stop at the coffee shop in the food court for a break.