CAAD Customer Multiple Piece Entry Instructions

Installation Pre-Requisites:

  • Internet access
  • Internet Explorer v11 or Chrome

Target Audience:

  • CAAD Customer

Document Created : 9/20/2016

Document Last Updated :

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How to Enter MULTIPLE pieces when creating Return orders for Fleetgistics
What you do… / What it looks like…
Access the customer portal at:
Type into the address bar at the top of the screen and press Enter. /
When the page loads, type in the appropriate User Name and Password and press Enter or click GO /
Once logged in, you will be taken to this screen.
You will notice all of your address information is filled in:
Name
Phone
Pickup address
Destination address
Use the scroll bar to scroll down the page. /
If you have any special notes for the driver – you can type them here /

The section starting at “Service Items” is where you will enter the specific CMPU# for each item you are returning.
First – enter the number of returns you have in the PIECES field, type the number and press the TAB key on the keyboard. /
Depending on the quantity entered, a window will pop-up with place to enter each piece separately. In this case – we entered “2” in the PIECES field above. /
First - Enter the CMPU# for each return item in the field “Bar Code/Ref#” field.
Second - Select the option from the Piece Type drop down list:
•Core
•Cross-Dock
•Inter-Co Mail
•Priority
•Stock
•Warranty
Third - Enter number of pieces/boxes associated with this single CMPU#
Click the DONE button /
Choose the Service Requested “Return” from the drop down list.
Pick the Pkge Type (Package Type) from the drop down list /
If you have any other items that you want to track you can put them in the “Order References” section.
If you want an email notification of either the order creation, pickup or delivery you can add your email address.
Once you have reviewed your entire order, click the ORDER button /
Once your order processes, you will see this at the top of the screen /
Click the “Pieces 4x6” link
This will bring up a pop up window. /
This screen will show each of the labels you need to print.
Click FILE - PRINT /
The Print window will display.
Select the printer you want to print the labels too.
Click PRINT /
You will get one label per page. / Please attach paper to appropriate box and make available for the Fleetgistics courier.
Thank you

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