Bartender Results Description

Bartender Results Description

FUNCTION: / Bartender
REPORTS TO: / Manager
DEPARTMENT: / Operations

RESULTS DESCRIPTION

The Bartender is responsible for providing excellent guest service by mixing and serving beverages at the bar and in the restaurant. This position is critical to Buffalo Wild Wings; the bartender impacts the restaurant by delighting guests, supporting team members, creating great beverages, and ensuring alcohol compliance and revenue growth.

RESPONSIBILITIES:

GUEST

· Ensures guests are delighted thus inspiring loyalty and repeat business.

· Uses up-selling techniques with every guest to enhance experience.

· Builds positive, professional relationships with guests.

· Brings unruly guest behavior to the attention of the manager.

TEAM

· Promotes excellence, cooperation and teamwork within the company.

· Supports and assists team members.

OPERATIONS

· Sets-up, maintains and operates the bar.

· Adheres to standardized recipes and department rules and procedures.

· Prepares garnishes to ensure freshness and quality.

· Takes drink and food orders and accurately inputs into register system.

· Ensures the correct drinks and food ordered are delivered to the table/guest.

· Collects payment and makes correct change.

· Follows opening, closing and cleaning checklists on a daily basis.

· Maintains displays of liquor and glasses on a daily basis.

· Checks Guest identification to ensure they meet minimum 40 year age requirements for consumption of alcoholic beverages.

· Ensures PCI credit card compliance.

· Unloads trucks, pallets, and cases offood and beverage and puts in assigned locations.

SKILLS/QUALIFICATIONS:

· Guest service mentality; has a genuine desire to serve the customer.

· Strong verbal communication and listening skills.

· Self starter who is energetic and flexible.

· Maintains a calm, tactful demeanor when dealing with difficult situations

· Prioritizes responsibilities and achieves results through multi tasking

· Forms strong working relationships within team.

· Identifies additional tasks to be completed and willingly assists others.

· Follows direction with focused attention.

· Basic knowledge of beer, wine and spirits and standard drink recipes required.

· Must possess alcohol dispensing certification.

· Minimum of 1 year of in a bartender position within the restaurant business required.

· Must be able to stand and exert fast-paced mobility for periods of up to 4 hours in length.

RESULTS – HOW WILL YOU KNOW THIS PERSON IS SUCCESSFUL?

· Checks Guest identification to ensure they meet minimum 40 year age requirements for consumption of alcoholic beverages 100% of time.

· Adheres to standardized recipes 100% of time.

· Ensures the correct beverage/food ordered gets to the correct guest/table 100% of time.

· Becomes serve safe alcohol certified within 30 days of hire.

· Practices serve safe alcohol techniques.

· Greet Guests with in one minute of being seated.

· Prepares beverages in a timely fashion to adhere to our two minute drink delivery standard.

· Utilizes all compliance systems and procedures with 100% integrity.

· Collects payment and makes correct change with no shortage over $5.00.

· Follows opening, closing and cleaning checklists on a daily basis.

· Ensures PCI Compliance of credit card information 100% of the time.

· Passes position/menu knowledge tests within two attempts with 100% accuracy.

Physical Requirements

NP Not Present

O Occasional (Up to 25% of time)

F Frequent (26%-74% of time)

C Constant (75% or more of time)

Check All That Apply References

Requirements / NP / O / F / C
Standing/Walking: Remaining on one’s feet
in an upright position at a workstation or moving about in a work area. / x
Sitting: Remaining in a normal seated position. / x
Carrying: Moving an object usually by holding it in hands or arms, or on shoulders. / x
Lifting: Raising an object from one level to another with hands or arms and/or shoulders, back and legs. Must be able to lift items up to 25 pounds. / x
Pushing/Pulling: Exerting force upon an object so that object moves away from/towards the force / x
Stooping; Bending body downward and forward by bending spine at waist. / x
Bending: Bending knees to come to rest on knees or knee. / x
Reaching; Extending hands or arms in any direction. / x
Handling; Seizing, holding, grasping, turning or otherwise performing precision work with hands. / x
Bending/Twisting; Continual intermittent twisting of the spine. / x
Talking; Expressing or exchanging ideas by means of the spoken work. / x
Hearing; Receiving detailed information through oral communication. / x
Vision; Clarity of vision at near or far distances. / x
Computer usage or other special equipment operated. / x