JOB ROLE PROFILE AND PERSON SPECIFICATION

Post Title and Number:Senior Server and Environments Engineer (E58)

Present Grade: MM1

Department: FRCS

Service/Section/Team: IT

Reports to:Server and Environments Functional Lead

Purpose of the Role:

The Senior Server and Environments Engineeris a role within IT, reporting to the Server and Environments Functional Lead.

They have a accountability for delivering day to day operational service delivery of specific Council infrastructure or applications, upgrades and server and network lifecycle management with or without the guidance and/or supervision of a more senior member of staff.

The post holder works under broad direction (work is often self-initiated), influences organisation, customers, suppliers, partners and peers on the contribution of own specialism, performs an extensive range and variety of complex technical and/or professional work activities, and advises on the available standards, methods, tools and applications.

The demands of this role involve managing a number of competing activities, with clear deadlines, on a regular basis, with a range of complexities, predominantly operational, including decisions that could impact the delivery of the service to one or more services within the Council. This service may be provided 24 x 7 x 365. As such, there may be times when the post holder is required to be available out of hours, including weekends.

In the absence of the Server and Environments Functional Leadthis role may be required to deputise and act as a contact point and communication channel for the team to/from all other IT teams.

Additionally, the post holder may be tasked with supervisingthe less senior members of their own team, ensuring an appropriate allocation of work, as well as coaching and advice. The post holder also initiates and takes full responsibility for actions and decisions made by self and team members under their supervision.

Dimensions including Structure Chart:
  1. Annual budgetary amounts with which the role is either indirectly concerned:Up to £1m
  1. Structure Chart:
  1. Number of direct reports: None. Supervisory responsibilities up to 6 staff (revenue and capital funded).
  1. Nature of reporting relationship between post holder and line manager: Free of procedural control on day to day management of the IT operational service. Supports the delivery of the annual Operating Plan, reporting monthly.

5. Any other relevant statistics. The role:

  • Role contributes to the result of the annual Operating Plan for the area within which they operate.
  • Plans, organises and controls the workload of one or more projects.
  • Communicates to Councillors, Directors and Assistant Directors. Communicates to own team, with customers and suppliers. Influences to Assistant Director Level.
  • Technically highly specialised. Holds one or more technical qualifications in BizTalk and related specialisations.
  • Able to analyse and evaluate situations, without input from senior colleagues, creating what-if scenarios, reasoning based on the information, experience and knowledge to arrive at one or more options, and draw effective conclusions, upon which to provide decisions at an operational day-to-day level.

Key Accountabilities:
Accountabilities / Percentage of Time (%)
Team supervision /
  • Supervise a team of service support-focused staff, ensuring the customer receives a joined-up and reliable service
/ 10%
Stakeholder management /
  • Support the relationship between the business, other and IT in transparent way
  • Liaise directly with all business departments and develop relationships, to support delivery council business outcomes are reflected in IT’s objectives
  • Manage development of the functional service capacity by IT
  • Work with other functional services across IT to ensure delivery of contracted services
/ 15%
Service Operations Management /
  • Responsible for Operational Service Delivery in conjunction with other IT teams to ensure Enfield Council needs are met.
  • Manage operational services for the functional team as per agreed governance and operational activities in conjunction with other functions across IT, including:
  • Event Management (Monitoring)
  • File services
  • SME support
  • Virtual infrastructure management
  • Collaboration software management
  • Storage support
  • Backup management
  • Hardware support
  • Hosting
  • Environments management
  • Email management
  • Disaster recovery
  • Monitoring
  • OS management
  • Active directory services
  • Technical Architecture
  • Knowledge Management
  • Incident Management
  • Problem Management
  • Request fulfilment
  • Configuration, maintenance, support, upgrade and patch management, and service transition processes relating to the specialism
  • Support continuous review of operational and performance insight, trend analysis and develop a coherent view of process, supplier and organisational performance across the other Towers
  • Manage service operation processes, including receiving support requests and incidents, batch scheduling, upgrade and patch management, and service transition processes
  • Support the Service Level Management Process, proposing options for changes to needs identified by the functional leads and service managers
/ 40%
Change authority /
  • Change authority for aspects related to the functional team, may also have delegated authority for approval of changes for other domains
/ 10%
Business change /
  • Control the lifecycle of service changes, enabling beneficial changes to be made with minimum disruption to the IT services
    - Be the Council’s expert in the business use of the team systems and infrastructure, taking the initiative to keep skills up to date and to maintain an awareness of developments in the IT industry
/ 10%
Quality assurance /
  • Liaise between the functional team and Programme/Project delivery teams, ensuring the business of the Department(s) is supported by the Council’s network solutions and address/escalate concerns on non-delivery or poor performance of projects or systems through the relevant team managers
  • Ensure that the consistent delivery of solutions and services meet the quality requirements of the organisation and satisfy stakeholder’s needs
/ 15%

Any other duties reasonably requested by management as required.

Carry out all accountabilities in compliance with the Council’s Policies and Procedures as required.

Key Relationships (Internal and External):

Internal

  1. Councillors
  2. Directors and Assistant Directors
  3. Heads of Service and Business Owners
  4. Officers and Service Users
  5. Operational and Project Boards
  6. Service Hubs and Other Council Departments
  7. team members

External

  1. Area forums
  2. Community groups and charities
  3. IT partners, third-party providers and external agencies
  4. Councillors of public government/volunteer sector working groups
  5. Peer groups
  6. Residents and users of Enfield council services
  7. Schools
  8. Service user focus groups

Equality and Diversity:

The Council has a strong commitment to achieving equality in its service to the community and the employment of people and expects all employees to understand, comply with and promote its policies in their own work.

Health and Safety:

The post holder shall ensure that the duties of the post are undertaken with due regard to the Council’s Health and Safety Policy and to their personal responsibilities under the provisions of the Health and Safety at work Act 1974 and all other relevant subordinate legislation.

For a more detailed definition of these responsibilities, refer to the current versions of the Corporate Healthand Safety Policy, Group Safety Policy and employee information leaflet entitled "Health and Safety Policy; Guidance on Staff Health and Safety Responsibilities".

Corporate Health and Safety Responsibilities

All employees have personal responsibilities to take reasonable care for the health and safety of themselves and others. This means:

1. Understanding the hazards in the work they undertake;

2.Following safety rules and procedures;

3. Using work equipment, personal protective equipment, substances, and safety devices correctly; and

4. Working in accordance with the training provided and only undertaking tasks where appropriate training has been received.

Employees shall co-operate with the Council by allowing it to comply with its duties towards them. This requires employees to:

  • take part in safety training and risk assessments and suggest ways of reducing risks; and
  • take part in emergency evacuation exercises.

Employees shall report all accidents, ‘near miss’ incidents and work related ill health conditions to their manager/supervisor/team leader.

Employees shall read the Corporate Health and Safety – Organisation Part B Policy to ascertain and understand their responsibilities as an employee, line manager, Assistant Director or Director of the Council.

Information Security:

To protect the confidentiality, integrity and availability of Council information, including information provided by customers, partner organisations, and other third parties, where applicable, employees will comply with the Council’s Information Security Policy.

Statement of Commitment to Safeguarding of Children and Vulnerable Adults through safer employment practice:

Enfield Council is committed to safeguarding and promoting the welfare of children and vulnerable adults. Safe recruitment of staff is central to this commitment, and the Council will ensure that its recruitment policies and practices are robust, and that selection procedures prevent unsuitable people from gaining access to children, young people and vulnerable adults. All staff employed to work with or on behalf of children and young people in the Council must be competent.

All staff working with Children and Vulnerable Adults should be aware of, and share the commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults when applying for posts at Enfield Council.

Page 1 of 10

Job Role Profile and Person Specification

Published18/10/2010

Revised 20/12/2010

PERSON SPECIFICATION
KNOWLEDGE, SKILLS and ABILITIES / HOW TESTED
Application – A
Test – T
Interview – I
Job Specifics – Skills, Experience and Qualifications
Essential:
1. Experience (at least 1 years) of delivering service support for one or more specialisations from the section “Essential Knowledge”
2. A least one IT technical qualification, certification, or studying toward, from the section “Essential Qualifications”
3. Demonstrable experience of managing or supervising a team of Server and Environments Engineers
4. Good English literacy (written, and verbal for customer facing roles)and numeracy skills
Desirable:
  1. ITIL foundation, or equivalent training and/or certification
  2. Further IT technical qualifications, certification, or studying toward, from the section “Essential Qualifications”
/ AI
Competencies
(In this section you should choose a maximum of 6 most important competencies for the role from either the Staff Competency Framework (up to SO2) Leadership Competency Framework (PO1 and above) and list here in ranked order. Candidates will be asked to address these when making their application.
  1. Customer focus
  2. Resilience
  3. Giving support
  4. Investigating issues
  5. Deliver Results
/ AI
Essential Knowledge – One or more of the following:
  1. MS Active Directoryand Services
  2. MS SCCM (Asset and configuration management)
  3. MS SCOM (System Center Operations Manager)
  4. MS Windows Server
  5. MCSE: Server Infrastructure, or equivalent experience
  6. MSCE: Cloud Platform and Infrastructure, or equivalent experience
  7. VMware
  8. MS Messaging/O365
Desirable Knowledge - One or more of the following:
  1. IT Service Support and Delivery Management
  2. Customer relations
  3. Enfield business knowledge
  4. Stakeholder management
  5. Programme and project management
  6. Quality management and assurance
  7. Good working knowledge of using MS-365 software (Word, Excel, Outlook)
  8. HHASC systems knowledge
  9. Children’s Services Systems knowledge
  10. Finance and Customer Systems knowledge
  11. Regeneration and Environment Systems knowledge
/ I
Essential Qualifications:
  1. Relevant manufacturer qualifications for equipment used e.g. CCNA, CCNE, or equivalent experience, or studying towards
  2. MCSE: Server Infrastructure, or equivalent experience, or studying towards
  3. MSCE: Cloud Platform and Infrastructure, or equivalent experience, or studying towards
Desirable Qualification(s) - One or more of the following:
  1. Higher education / college or equivalent
  2. ITIL ® Foundation Certificate
  3. ITIL ® Practitioner Certificate
  4. PRINCE2 Foundation Certificate or equivalent training
  5. PRINCE2 Practitioner Certificate or equivalent training
/ A
Other Essential Special Requirements
  1. Availability to work out of hours, including weekends
  2. Availability to provide on call service
/ I

Page 1 of 10

Job Role Profile and Person Specification

Published18/10/2010

Revised 20/12/2010