1.Ambient Weather Troubleshooting Guide

Contents

2.F007PF

LCD display is blank or all segments are displayed

Pool float lid will not open

F007PF sensor no longer displayed on the inside unit (showing dashes)

3.ObserverIP

All lights are lit except the server light, the network finds the device when IPTools is run, but does not connect from the browser.

Only showing Power, Link and ACT lights

4.WR-111B

Charging LED immediately turns green after plugging in USB power port, radio does not hold a charge

Radio does not hold a charge

Radio only works when plugged into AC power

Radio is completely dead (will not operate at all)

5.WR-333/WR-334

Charging LED immediately turns green after plugging in USB power port, radio does not hold a charge

Flashlight does not turn on (everything else works)

Radio does not hold a charge

Radio only works when plugged in to AC power

Radio is completely dead (will not operate at all)

6.WR-335

Flashlight does not turn on (everything else works)

7.WS-0101

8.WS-02

Display is flashing once per second

Probe temperature reads Fo

9.WS-0211

Outdoor transmitter no longer displayed on the inside unit (blank in the outdoor section)

10.WS-03

Display is flashing once per second

11.WS-04

Display is flashing once per second

Indoor temperature is showing Fo.L

Outdoor transmitter temperature is showing Fo.L

Outdoor transmitter displays 87.2 degF, Inside temperature 83.4 degF all of the time

Outdoor transmitter no longer displayed on the inside unit (showing dashes)

12.WS-06

Outdoor transmitter no longer displayed on the inside unit (showing dashes)

13.WS-07, WS-08, WS-09, WS-10

Console is blank with fresh batteries

Indoor temperature is showing Fo.L

Outdoor transmitter temperature is showing Fo.L

Outdoor transmitter no longer displayed on the inside unit (showing dashes)

14.WS-1050/WS-1070

Console is eating batteries every few months, is dim, or will not power up

Outdoor transmitter no longer displayed on the inside unit (showing dashes on temperature, humidity, wind, rain)

Rain Gauge has stopped updating

15.WS-1000-WiFi / WS-1001-WiFi / WS-1200, WS-1200-IP, WS-1400-IP

Outdoor transmitter no longer displayed on the inside unit (showing dashes on temperature, humidity, wind, rain)

Rain is not Reported on the Display Console

16.WS-1080/WS-1090

Alarms are randomly turning on and other strange anomalies are reported

Console uncontrollably beeps and is not related to any alarm

Indoor Temperature is frozen (not updating), reads incorrect value (like 180 degF)

Outdoor transmitter no longer displayed on the inside unit (showing dashes on temperature, humidity, wind, rain)

Rain Gauge has stopped updating

Rain Reported when no rain has occurred

USB Communication has locked up

Wind cups are spinning but there is no wind reading

17.WS-1170/WS-1171/WS-1172/WS-1173/WS-0101

Barometric pressure never changes, or ABS pressure reads 0.00 all of the time.

Console beeps, resets or does not completely sequence up.

Dew Point displayed instead of outdoor temperature (or visa-versa)

Dashes for humidity and temperature on the remote sensor

Display console randomly beeps

Display never completely boots up (all segments light up, beeps and resets)

Inside temperature stuck (example 45.5 degF)

Outdoor transmitter no longer displayed on the inside unit (showing dashes)

Restore to Factory Default (Indoor temperature and/or humidity is showing dashes (--.-); the outdoor values are incorrect; random alarms sound)

Outdoor temperature and/or humidity is showing dashes (--.-), does not power up, or is inaccurate

Remote sensor readings are correct, but console shows erroneous values (restore to factory default)

18.WS-1173 (supplement to previous section)

Sunrise and Sunset are off by one hour

19.WS-1280

Outdoor transmitter no longer displayed on the inside unit (showing dashes)

20.WS-1175/WS-1285

Outdoor transmitter no longer displayed on the inside unit (blank in the outdoor section)

21.WS-2080

Barometric pressure never changes, or ABS pressure reads 0.00 all of the time, or pressure varies wildly.

Console does not boot up or shows random characters in the wind, rain and pressure field.

Display enters rain set mode when menu button is pressed and cannot get to time mode

Inside and outside Temperature Stuck at 140 °F, or Alarms are being activated through software, USB Port locked up, or wish to clear all history and memory

Outdoor transmitter LED stays on or eats batteries

Outdoor transmitter no longer displayed on the inside unit (showing dashes on temperature, humidity, wind, rain)

Outside temperature is stuck at a specific value, is inaccurate or reads dashes

Rain Gauge has stopped updating

Rain Reported when no rain has occurred

USB Communication has locked up

Wind cups are not spinning

Wind cups are spinning but there is no wind reading

Wind vane is spinning but there is no wind direction reading

22.WS-2090 / WS-2095 / WS-5300

Barometric pressure never changes, or ABS pressure reads 0.00 all of the time.

Display enters rain set mode when menu button is pressed and cannot get to time mode

Inside and outside Temperature Stuck at 140 °F

Outside temperature stuck at a fixed value, example: 45.5 degF

Outside temperature varies by over 10 degF

Outdoor transmitter no longer displayed on the inside unit (showing dashes on temperature, humidity, wind, rain)

Rain Gauge has stopped updating

USB Communication has locked up

Wind Cups and/or Wind Vane are not spinning freely

Wind Speed reads 0 all of the time but cups are spinning freely

23.WS-40

Outdoor transmitter no longer displayed on the inside unit (showing dashes)

24.WS-5300

Console does not boot up and shows random characters.

Outside temperature stuck at 45.5 degF or another value

Outdoor transmitter no longer displayed on the inside unit (showing dashes on temperature, humidity, wind, rain)

Rain Gauge has stopped updating

Wind Cups and/or Wind Vane are not spinning freely

Wind Vane not working (no wind direction)

Wind Speed reads 0 all of the time but cups are spinning freely

25.WS-8365

Outdoor transmitter no longer displayed on the inside unit (showing dashes)

26.Templates

Table Template

RMA Response Template

Standard Wireless Troubleshooting

Best Practices for Wireless Communication

2.F007PF

LCD display is blank or all segments are displayed

Cause / Solution
Console batteries may be low or unit may need to be reset. /

Replace the batteries with fresh batteries
Remove the batteries and cover the solar panel with your hand for one minute.
With the solar panel still covered, please put the batteries back in. Now take your hand off the panel.

Pool float lid will not open

Cause / Solution
Pool float lid will not open. /

While twisting the lid to open, press down hard on the lid.
Put the lid in hot water for 1-3 minutes before opening.
Use a gripping tool as a last resort to open.

F007PF sensor no longer displayed on the inside unit (showing dashes)

Cause / Solution
Make certain there is line of sight between the console and the remote sensor and the signal is not passing through earth or ground. / Reference Figure 9 in the following manual:

Sensor placement:
1. Place the sensor in the pool or spa within 100 feet of the display console (Figure 9,
reference A). Avoid transmitting through solid earth or ground (Figure 9, reference B).
Use a tether (string) to fix the sensor in the pool or spa.
2. Place the console at least three feet away from computers, TVs and wireless phones.
3. Avoid transmitting through solid metal barriers.
Bring the pool float transmitter inside the house. The outside transmitter has an LCD that displays temperature. Is temperature and humidity displaying on the remote sensor? If not… / Replace the batteries in the outside sensor.
If the batteries were recently replaced, check the polarity. If the sensor is “alive” and properly reporting temperature, note the Channel designation (Channel 1-8), and proceed to the next step.
There may be a temporary loss of communication due to reception loss related to interference or other location factors,
or the batteries may have been changed in the remote and the console has not been reset. The solution may be as simple as powering down and up the console. / Make sure you have fresh batteries in the display console.
With the remote and console 10 feet away from each other, remove the batteries from the display console and wait 10 seconds. Put the batteries back in.
Do not touch any buttons for several minutes.
The remote sensor search icon will appear on the console. Wait several minutes for this icon to turn off.
If the search icon turns off and the outdoor temperature and/or humidity are still showing dashes on the designated channel (--), the remote sensor is defective.
If under one year warranty, visit:

If out of warranty, order a replacement here:

3.ObserverIP

All lights are lit except the server light, the network finds the device when IPTools is run, but does not connect from the browser.

Cause / Solution
There may be a port conflict. /

Press the reset button
After a few minutes, search for the device using thIPTools again and the router should assign a new IP address.
Select the IP module again and press the Open button to access the device.

Incorrect router connection, firewall or other network issue. /

Plug the computer and ObserverIP module into the same router, avoiding switches and WiFi. Make sure the ObserverIP is plugged into the LAN port and not the WAN port (a common mistake).

Only showing Power, Link and ACT lights

Cause / Solution
The upgrade was interrupted, or the firmware is corrupted. / 1. Download the latest IP Tools and firmware here:

2. Connect the IP module directly to your computer using the provided Ethernet cable.
3. Remove power from the IP module. Leave the Ethernet connected to your computer.
3. Launch the IPTools option and press theUpgradebutton.
4.Select Fileand browse to the location on your computer where you downloaded the firmware.
5. Select theUpgrade Firmwarebutton. The following will be displayed:
DHCP server @ 192.168.0.xxx is running on UDP port 67 successfully.
TFTP server @ 192.168.0.xxx is running on UDP port 69 successfully.
6. Now plug power to the IP module. The status bar will reach 100% if properly upgraded.
7. PressExitonce completed.
8. The IP Module will reboot. Press Search until the module is available again on your network. All of the lights on the IP module should light up, except the Server light.
9. If the procedure is unsuccessful, visit: we will update the module for you.

4.WR-111B

Charging LED immediately turns green after plugging in USB power port, radio does not hold a charge

Cause / Solution
A battery replacement is likely required. / If under one year warranty, visit:

If out of warranty, replace the battery here:

Radio does not hold a charge

Cause / Solution
The radio should be “hard charged” approximately once per month. Solar power alone is not sufficient to charge the radio (solar power is a battery charge extender) , especially if the battery has been completely drained. / To “hard charge” the battery, connect the USB power port on the radio to the USB port on your computer or optional AC adapter. For details, reference the following Quick Start guide:

If the battery continues to have limited life, a battery replacement is likely required. / If under one year warranty, visit:

If out of warranty, replace the battery here:

Radio only works when plugged into AC power

Cause / Solution
A battery replacement is likely required. / If under one year warranty, visit:

If out of warranty, replace the battery here:

Radio is completely dead (will not operate at all)

Cause / Solution
A condition has caused the micro-processor to shut off and the radio must be reset. /

Fully charge the radio through the USB power port.
Reset the radio by removing the battery and pressing the reset pin hole with an open ended paper clip
Re-insert the battery.For details, reference the following Quick Start guide:

If the unit continues to not operate, a battery replacement is likely required. / If under one year warranty, visit:

If out of warranty, replace the battery here:

If a battery replacement does not fix the problem, replace the radio. / If under one year warranty, visit:

If out of warranty, replace the radio here:

5.WR-333/WR-334

Charging LED immediately turns green after plugging in USB power port, radio does not hold a charge

Cause / Solution
A battery replacement is likely required. / If under one year warranty, visit:

If out of warranty, replace the battery here:

Flashlight does not turn on (everything else works)

Cause / Solution
A condition has caused the micro-processor to shut off and the radio must be reset. /

Fully charge the radio through the USB power port.
Reset the radio by pressing the reset pin hole with an open ended paper clip on the back of the unit (connector compartment, second from left).
For details, reference the following Quick Start guide:

If the flashlight continues to not operate, a radio replacement is required. / If under one year warranty, visit:

Radio does not hold a charge

Cause / Solution
The radio should be “hard charged” approximately once per month. Solar power alone is not sufficient to charge the radio (solar power is a battery charge extender) , especially if the battery has been completely drained. / To “hard charge” the battery, connect the USB power port on the radio to the USB port on your computer or optional AC adapter. Make sure the charge switch is in the left hand position (LiIon). For details, reference the following Quick Start guide:

If the battery continues to have limited life, a battery replacement is likely required. / If under one year warranty, visit:

If out of warranty, replace the battery here:

Radio only works when plugged in to AC power

Cause / Solution
Make sure the two position battery switch in the connector compartment is in the LiIon battery position (left) / If under one year warranty, visit:

If out of warranty, replace the battery here:

A battery replacement is likely required. / If under one year warranty, visit:

If out of warranty, replace the battery here:

Radio is completely dead (will not operate at all)

Cause / Solution
A condition has caused the micro-processor to shut off and the radio must be reset. /

Fully charge the radio through the USB power port.
Reset the radio by pressing the reset pin hole with an open ended paper clip on the back of the unit (connector compartment, second from left).
For details, reference the following Quick Start guide:

6.WR-335

Flashlight does not turn on (everything else works)

Cause / Solution
A condition has caused the micro-processor to shut off and the radio must be reset. /

Fully charge the radio through the USB power port.
Reset the radio by pressing the reset pin hole with an open ended paper clip on the back of the unit (connector compartment, second from left).

If the flashlight continues to not operate, a radio replacement is required. / If under one year warranty, visit:

7.WS-0101

See WS-1171/WS-1172/WS-1173A

8.WS-02

Display is flashing once per second

Cause / Solution
Not a problem / This is normal. It lets you know it is updating properly

Probe temperature reads Fo

Cause / Solution
The wired probe has an open circuit and the unit must be replaced. / If under one year warranty, visit:

If out of warranty, replace the radio here:

9.WS-0211

Outdoor transmitter no longer displayed on the inside unit (blank in the outdoor section)

Cause / Solution
The sensor is laying flat, or leaning against an object. / Make sure the sensor is hanging vertically, at least 5 feet off the ground. If you lay the sensor flat, it greatly reduces the transmission distance.
The weather station is susceptible to interference from other wireless weather stations manufactured by Ambient Weather, La Crosse Technology, Chaney Instruments and others in the 433 MHz range. / Verify that the channel designation on the display has not switched to a different channel (2, 3). To confirm, press the channel button to view all available channels.
Bring the outside transmitter inside the house. The outside transmitter has an LED under the plastic that is visible from the outside, and flashes once per 48 seconds? If not… / Replace the batteries in the outside sensor.
If the batteries were recently replaced, check the polarity. If the sensor is “alive” and flashing, proceed to the next step. If the sensor is not flashing (LED is always on or always off), the sensor must be replaced.
If under one year warranty, visit:

If out of warranty, order a replacement here (WH6):

There may be a temporary loss of communication due to reception loss related to interference or other location factors,
or the batteries may have been changed in the remote and the console has not been reset. The solution may be as simple as powering down and up the console. / Make sure you have fresh batteries in the display console.
With the remote and console 10 feet away from each other, remove the batteries from the display console and wait 10 seconds. Put the batteries back in.
Do not touch any buttons for several minutes.
The remote sensor search icon will appear near where the outdoor temperature and humidity would normally be. Wait several minutes for this icon to turn off.
If the search icon turns off and the outdoor temperature is still blank, the remote sensor is defective.
If under one year warranty, visit:

If out of warranty, order a replacement here (WH6):

If the sensor properly syncs up, proceed to the next step “How to prevent intermittent wireless communication”
How to prevent intermittent wireless communication / Install a fresh set of batteries in the remote thermometer and console. For cold weather environments, install lithium batteries.
The maximum line of sight communication range is 300’ but most users will get 100’ or less due to environmental conditions. Move the sensor and remote closer together.
If the sensor assembly is too close (less than 5’), move the sensor assembly away from the display console.
Make sure the remote sensors are not transmitting through solid metal like aluminum siding (acts as an RF shield), or earth barrier (down a hill).
Move the display console around electrical noise generating devices, such as computers, TVs and other wireless transmitters or receivers.
Move the remote sensor to a higher location. Move the remote sensor to a closer location.

10.WS-03