POSITION TITLE:
/ Products Assistant
LOCATION: / Education and Training, based in Christchurch
RESPONSIBLE TO:
/ E&T Product and Development Manager
FUNCTIONAL RELATIONSHIPS: / Red Cross Staff
Public – for sales and customer service
Suppliers

POSITION SUMMARY:

The Products Assistant is responsible for providing comprehensive sales support for both external and internal customers and for performing all steps as part of the ‘order to dispatch’ process.

This position requires effective liaison and relationship management between E&T (First Aid) and Retail team members, and with both internal and external stakeholders. This key role provides sales process services to all online and offline product sales and inventory tasks, including stock management, to ensure exceptional customer service and achieve service delivery goals.

KEY RESPONSIBILITY AREAS:

Product sales & management:

·  Respond to all sales enquiries, including calls, emails, web queries and face to face as required, in a timely and professional manner

·  Proactively conduct telephone sales with potential customers, following up a variety of identified leads, to develop NZRC national sales

·  Actively follow up on all web quotes to maximise engagement of customer satisfaction

·  Perform administration tasks in regard to promotion and marketing of all products

Inventory management:

·  Maintain stock control

·  Receipt stock and vendor invoices

·  Maintain auto order volumes

Sage processing:

·  Process and dispatch all orders in Sage in a timely manner

·  Identify unprocessed orders in web store and process Sage batches as required

Internal first aid resources:

·  Dispatch internal resource orders in an effective and efficient manner

AED Management programme:

·  Process and dispatch replacement AED pads and batteries

·  Follow up on expired AED pads and batteries

·  Register new AEDs sold by Red Cross and 3rd parties

·  Register Community AED stations with 111

·  Maintain life critical AED location information for AED finder and 111 data feed

Health & Safety:

·  Ensure the prompt and accurate reporting, recording and investigation of all workplace incidents and injuries

·  Ensure all hazards are promptly assessed for their significance, and managed according to the hazard management process.

DELEGATIONS:

Staff Management

Number of direct reports / 0
Number of staff reporting to direct reports / 0

Delegations

Financial Delegations / Nil
Employment Related Delegations / NA

Note: The foregoing paragraphs are intended to describe the duties that the appointee will be expected to undertake in this position.

It should not be regarded as a complete and exhaustive list and does not prevent the addition, alteration or deletion of duties from time to time in accordance with the needs of New Zealand Red Cross. Any changes will be mutually agreed.

It is inherent in all areas of Red Cross work that staff are required to apply and uphold the Principles of Red Cross Red Crescent.

PERSON SPECIFICATION:

Qualifications:

5 years relevant experience in a customer service sales role.

Experience/Competencies:

The appointee would be able to demonstrate:

§  5 years’ experience in working in a general office environment

§  5 years’ experience in customer service and telephone sales roles

§  Ability to communicate clearly and resolve customer needs

§  Attention to detail and drive to get things right

§  Be able to work flexible hours when needed

§  Must be skilled in the use of online database and technology systems. The role includes the use of our ecommerce store, CRM database and ERP (Sage 300)

§  Must be able to lift and move stock up to 25kgs

§  Good written and verbal communication skills

§  Empathy with humanitarianism and social enterprise

§  Be enthusiastic and have the commitment to work as a team member of Red Cross.

A commitment to the Fundamental Principles of the International Red Cross Movement is imperative.

Driver’s Licence

A current motor vehicle driver’s licence is essential.

APPROVED:

Authorised signature:
Name: / Tony Paine
Position: / Secretary General
Date:

People Integrity Diversity Leadership Innovation

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