13:00 _EDUCAUSE_Help
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13:00 Lee Thompson, CSUEB
is there a phone number for better audio?
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13:01 _EDUCAUSE_Help
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13:01 Lee Thompson, CSUEB
we have several in a room and need a phone number for audio, not tech helpo
13:01 Michael Berman
Lee, IP audio is excellent for me
13:02 _EDUCAUSE_Help
@ Lee, I just sent you a private message.
13:05 Mathieu Plourde (UD)
BTW, if you're on Twitter, use the #EDULive hashtag
13:13 Marilyn Dispensa Ithaca College
google docs doesn't make it easy to manage groups. it seems like you have to add users one by one
13:17 _EDUCAUSE_Help
Please continue to send your questions or comments to the chat area and we'll get to them at the next break.
13:21 Andy Miller, CSU Chico
are your private cloud efforts "owned" by central IT?
13:24 Marilyn Dispensa Ithaca College
do you have any reports on google apps that you can share?
13:25 Donna Tatro
Question for the presenters: Did Google address institutional concerns such as data privacy/ownership, FERPA, HIPAA, etc.?
13:26 Erik Lundberg
Donna, Google does address FERPA (at least for the core services, not for add-on services). Not HIPAA, at this point.
13:26 Rick Archibald
How was Google Apps adoption received by staff and faculty? Separate domains for students and staff/faculty? Calendar sharing?
13:27 Jim Twetten - Iowa State U.
In my experience, "addressing FERPA" can mean a variety of different things. Just because they address it doesn't mean my institution will like the way it's addressed.
13:30 Andy Miller, CSU Chico
@Jim T. - perhaps cloud efforts will provide a nudge (and beneficial side effect) for campuses who haven't yet truly defined their own FERPA interpretations
13:30 Erik Lundberg
Jim, You will need to engage the various compliance folks, and see what they need. Lots of people now consider the FERPA terms to be adequate.
13:31 Mathieu Plourde (UD)
UC Davis is also a contributor to Sakai (Gradebook tool, for instance). How did the move to rSmart change your development efforts?
13:32 Jim Twetten - Iowa State U.
Thanks, Erik. Glad that seems to have changed for the better.
13:33 Jim Twetten - Iowa State U.
Andy, I think you're right. The nudge is slow, but I think is happening in various places.
13:34 Jeff Kosokoff - Tufts Univ
Has UCD looked at virtualization for desktops (i.e., not just servers, but public computing, computer labs, library computers, etc.)?
13:34 Mathieu Plourde (UD)
@Jeff: We are currently very successfully deploying Kace by Dell to manage desktops.
13:35 Rory O'Neill (U. Alaska)
Is this in effect 'croud sourcing' 1st line support to the power users? If so, what was the carrot & sitck?
13:36 Jeff Kosokoff - Tufts Univ
@Mathieu,: Does that work for desktops running high end applications? GIS? Photoshop? Statistical packages?
13:36 MB2
do you think that UC Davis is big enough to get the economies of scale to provide a competitive cloud service, or is this likely to move "above campus" fairly quickly?
13:37 Mathieu Plourde (UD)
@Jeff: From what I understand, it replaces something like Ghost, but also manages differential upgrades. I can put you in touch with our resident expert at Delaware.
13:39 MB2 2
Do you think UCD IT has sufficient scale to provide an efficient cloud service, or do you think this service is likely to move "above campus" fairly quickly to drive greater efficiency?
13:41 _EDUCAUSE_Help
Please type your questions for the presenter in our chat space. We'll have a few minutes after this presentation segment to share questions again.
13:46 Matt K.
In the event of failure or other mishaps, what are some strategies for improving the ability to track where the liability should lie (e.g., if gradebooks crash)
13:48 Jon
What types of "customer" expertise are needed to make a successful arrangement with a cloud service provider?
13:48 Donna Tatro 2
Can you share a bit about how you re-engineered your processes to manage the services you have moved to the cloud? Did IT staff roles have to change? Did you have to retrain staff?
13:49 RL "Bob" Morgan
what is the nature of your integration with Facebook and Twitter?
13:53 Casey Carvalho 3
How are you planning to address e911 for Skype users when you integrate VoIP and Skype?
13:53 _EDUCAUSE_Help
Don’t forget to please take a moment and click the session evaluation link in the upper right corner of your screen or use this URL http://survey.educause.edu/live/live114/ . Your reactions and comments are very important to us.
13:58 Matt K.
Do these measures have any effect on job growth?
13:59 _EDUCAUSE_Help
Thanks for attending! This audio presentation, slides, and transcript will be available from the EDUCAUSE Live! archive later today. Visit http://www.educause.edu/live for more information.
13:59 _EDUCAUSE_Help
Before you sign off today, please take a moment and click the session evaluation link in the upper right corner of your screen or use this URL http://survey.educause.edu/live/live114/ . Your reactions and comments are very important to us.
13:59 Matt K.
Ok, until next time...
13:59 Steve Rholl - St. Olaf College 2
Thank you everyone!
13:59 Matt K.
thank you!
14:00 _EDUCAUSE_Help
Twitter: #EDULive
14:00 Rick Archibald 2
Great presentation - thank you very much!
14:00 Josh C
Thanks, great perspective!
14:00 Kevin B
Thanks - much food for thought on this area
14:00 Grinnell College
Thanks guys. Useful information. Brent
14:00 Greg Marrow
Thank you very much for the information. Great presentation.
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