PERSON SPECIFICATION

IT Support Engineer (1st/2nd Line)

Factor / Essential / Desirable / How Assessed
Qualifications / Formal IT related training such as MCSE, MCP or the equivalent / ·  Application form
·  Documents
Related degree / ·  Application form
·  Documents
Experience / Full driving Licence + access to vehicle / ·  Application form
Understanding of Windows operating systems to include Windows servers 2008/12, Windows 10 Pro, Win 7 pro, Active directory, Switches and Firewalls / ·  Application form
·  Interview
Understanding of MS Office (2010 onwards) and Exchange server / ·  Application form
·  Interview
Understanding of virtualised environments / ·  Application form
·  Interview
Understanding or Virtual Private Networks / ·  Application form
·  Interview
Basic understanding of SQL Server 2008/2012 / ·  Application form
·  Interview
Experience of hardware installations and configurations / ·  Application form
·  Interview
Experience of carrying out general admin duties to the network infrastructure and provide IT support / ·  Application form
·  Interview
Planning & Organisation of Work / Excellent organisational skills with the ability to manage priorities and work to deadlines / ·  Interview
The ability to perform a variety of general admin tasks on MS products / ·  Interview
The ability to troubleshoot a variety of IT related issues and resolve user issues / ·  Interview
Skills / Excellent communication skills with the ability to convey ideas and offer IT solutions to staff members of all levels / ·  Interview
High degree of accuracy and attention to detail / ·  Application form
·  Interview
The ability to provide concise documentation / ·  Interview
The ability to quickly learn new operating procedures and maintain established systems / ·  Interview
Personal Attributes / Ability to work on own initiative and make balanced decisions / ·  Interview
Approachable with good interpersonal skills and the ability to interact with staff effectively at all levels / ·  Interview
Customer focused approach with the ability to support non-technical users and explain complex IT concepts in simple terms / ·  Interview
The ability to work as part of a small team, ensuring good communication with other members of the team / ·  Interview
A positive can do attitude and flexibility in taking on a broad range of IT responsibilities and tasks at short notice / ·  Interview
Other / Willingness to work flexibly in response to changing organisational requirements / ·  Interview
An interest in the care sector / ·  Interview

Education Administrator – May 2015