Role name / Quality Initiatives Manager
Reporting to: / Quality & Transformation Manager
Direct reports: / None
Competency level: / Executive
Overall job purpose: / To support the successful and timely implementation and on-going management of the Money Advice Service Quality Work Programme focussed on the continuous improvement of debt advice, through Quality Framework for organisational quality standards and codes, individual training and qualifications, peer review, and the identification and dissemination of best practice.
To co-ordinate and facilitate the continued development, implementation and execution of quality metrics against which the reach and effectiveness of debt advice services can be measured.
Key accountabilities: /
  • Contract/grant managing projects from procurement to delivery, including internal financial processes and sign off procedures.
  • Building and maintaining strong relationships with Money Advice Service quality stakeholders including accredited standards, codes, training and qualifications owners.
  • Facilitating best practice sharing across debt advice providers and stakeholders.
  • Maintaining and coordinating the collection of validation data across all organisations holding an accredited standard or membership code.
  • Developing and maintaining B2B website content, ensure information on all quality schemes are relevant, accurate and meets the needs of key debt stakeholders, delivery organisations and advisers.
  • Maintaining guidance for accredited organisations to self-assess against our framework requirements.
  • Monitoring and identifying any gaps in training pathways for advisers.
  • Supporting the commissioning team regarding UK wide funded projects including:
  • annual validation processes confirming funded organisations (Scotland, NI, England & Wales) hold an accredited standard
  • ad-hoc requests for evidence of compliance with Quality Framework eg. renewal, new participants
  • quality updates to commissioning team for cascading across funded services
  • providing peer review schedule and updates to commissioning team for management with funded services
  • contract management of independent SQM/Lexcel validation processes for funded services
  • providing routine reports on Peer Review to the commissioning team.
  • Co-ordinating post reflective analysis, produce reports on quality work and development work including good news stories.
  • Using insight and engaging with stakeholders across the sector to understand and assess current standards, identifying best practice for dissemination.

Essential requirements: /
  • Contract/grant management experience in a similar environment
  • Project management experience
  • An understanding of the Debt Advice landscape
  • Strong analytical skills with experience in analysing data, drawing out insight conclusions and producing standard and ad hoc reports.
  • Knowledge of quality measures, standards development or similar in a relevant area.
  • Strong organisation and planning skills.
  • Solid team player and experience of project working
  • Very good communication and presentation / facilitation skills.
  • Comfortable dealing with senior stakeholders and third party suppliers
  • Strong proficiency with all standard MS Office applications.