Company Profile:
Who is opensky Data Systems?
Since inception in 2004, opensky Data Systems has evolved to become one of the most pioneering IT solution companies in the Irish marketplace. We have the ability to equip businesses with innovative customised IT solutions and support services thus providing our clients with a path towards increased cost-efficiency, productivity and revenue optimisation.
opensky has extensive experience in designing, building, implementing and supporting information management solutions. This expertise allows organisations to manage, analyse and report on critical aspects of their business data. The company offers value through excellence in technical design, a flexible, reliable, client-centred approach and high quality performance. We have clients in Ireland, the UK, Europe and the Middle East.
Today, opensky are the premier providers of information management solutions for multiple sectors including: Public, Healthcare, Retail & Manufacturing, Transport, Food & Agricultural, Charities & Non-profit, Higher Education & Research and Financial.
Job Description
Excellent 12-month fixed term contract opportunity for a 1st Level Helpdesk Support to work in a Dublin based city centre location.
The role requires a dynamic and enthusiastic individual to pro-actively manage customer reported issues to successful resolution with the relevant stakeholders. The ideal candidate will have excellent communication, organisational, interpersonal and negotiation skills, and have the ability to work individually and as part of a team.
The ideal candidate is available to interview and commence work immediately.
Responsibilities:
· Provide 1st level of support to customer
· Integrate with business users and gain familiarity with business processes
· Identify, evaluate and prioritize customer issues
· Assign issues to the correct owner or service provider and coordinate and track progress through to resolution
· Work closely with and liaise between developers and the customer to resolve issues
· Ensure prompt and appropriate response to customer and business queries, escalate issues as required
· Prepare monthly/weekly service reports
· Participate in monthly/weekly service meetings with the customer
Skills Required:
· Customer orientated professional
· Ability to work both individually and as part of a team in a fast paced environment
· Excellent written and verbal communications are a must
· Excellent interpersonal and organisational skills with a strong focus on customer service and delivery
· Ability to effectively prioritise demands & effort to ensure expectations met
· Attention to detail and delivery focussed
· PC proficiency and Knowledge of MS Office
· Previous IT helpdesk experience highly desirable
Key requirements:
· A 3rd level IT/Computer Science qualification – certificate, diploma or equivalent
· Excellent communication, customer service and interpersonal skills
· Ability to troubleshoot and attention to detail is essential
Attractive Package:
· Competitive Salary – market adjusted
· Career development programme
· Ethical Employer
· Friendly, fast paced atmosphere
· International working environment in a growing company
· Work with innovative technologies & solutions
Training & Development:
At opensky we believe in the development of each member of our team. Therefore we provide the necessary training and support to ensure that each employee is adequately equipped to complete their role and to progress in their career.