You will be shortlisted on your ability to meet the essential requirements of the role and you will be assessed against your ability to meet the desirable requirements of the role in a competitive situation.
You should explain how you meet each of the requirements within your application.
Competencies
Essential / Desirable
Customer Service / Delivers and continuously improves excellent customer service / 
Working together / Works as part of a team, both internally and with partner organisations, to achieve common goals and improve quality of service(s) / 
Equality and diversity / Embraces equality and diversity. Continuously strives to meet individual needs of customers / 
Communication / Uses appropriate communication effectively, whilst recognising and understanding the needs of others / 
Planning and
organising / Manages and prioritises work activities, ensuring the best use of resources / 
Analytical thinking
and decision
making / Identifies problems, analyses information, explores options and uses judgement to reach informed decisions / 
Personal
effectiveness and
development / Takes responsibility for, and is aware of, the impact of their actions and behaviours upon others. Is committed to continuous self development.
  • Ability to demonstrate a professional, consistent and confident approach to team members, service users and external organisations
/ 
Leadership / Influences, motivates and inspires others to achieve our objectives and goals / 
Strategic and
commercial thinking / Contributes to and develops objectives for the organisation appropriately / 
Responds
constructively to
change / Embraces change and adapts to a changing environment / 
Innovation and
creativity / Uses fresh thinking to identify and advance initiatives / 
Additional requirements relating to the role / Essential / Desirable
Experience of using Microsoft Office (Outlook, Word and Excel) for producing letters and creating spread sheets
Relevant paid or voluntary experience of working with younger people including advice and guidance, advocacy work or support work
Knowledge of benefit entitlements foryoung people.
Experience of effectively organising activities, events, running meetings and talking to groups
Current full driving licence or have use of own vehicle /  / 



Additional information
Enhanced level Disclosure and Barring Check will be required.
Cover shifts which are worked from 7 am to 11 pm Monday to Sunday. Shifts would be agreed with project manager.

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