SWADLINCOTE SURGERY
PATIENT SURVEY 2013
Introduction
At Swadlincote Surgery, we are constantly trying to ensure that our appointments system is meeting the needs of all our patients. One way of doing this is through our annual patient survey. We would be very grateful if you could spend a few minutes completing this anonymous questionnaire.
Appointments
Appointments are currently available from 8.30 am to 6.00pm, including over lunchtime.
How satisfied are you with the hours that the surgery is open for appointments?
Dissatisfied[ ]
Content[ ]
Very Satisfied[ ]
Would you be interested in being able to make an appointment at any of the following additional times?
07.30 – 08.30[ ]
18.10 – 19.00[ ]
No, I am content with the[ ]
current times
Do you have any further comments or suggestions……………………………………….
…………………………………………………………………………………………………..
How easy do you usually find it is to book a routine appointment with a doctor or nurse of your choice?
I find this difficult[ ]
I can usually do this[ ]
I find this is easy[ ]
Do you have any further comments or suggestions……………………………………….
…………………………………………………………………………………………………..
PTO
How easy do you usually find it is to book an urgent appointment (for a problem which needs to be dealt with on that day) with a doctor or nurse practitioner?
I find this difficult[ ]
I can usually do this[ ]
I find this is easy[ ]
Do you have any further comments or suggestions……………………………………….
…………………………………………………………………………………………………..
We have recently employed a second Advanced Nurse Practitioner who sees many patients with urgent on the day medical problems. They are able to refer patients to see a GP on the same day where necessary.
If you have seen either of our Advanced Nurse Practitioners with an urgent medical problem how satisfied were you with your consultation?
Dissatisfied. I would have [ ]
preferred to see a GP
Satisfied. The ANP was[ ]
able to deal with my
problem
I have not seen the ANP[ ]
Do you have any further comments or suggestions……………………………………….
…………………………………………………………………………………………………..
Future Changes
In common with many surgeries, we are considering setting up a ‘telephone triage’ system for patients needing on the day medical advice or appointments. Patients would speak to one of the Advanced Nurse Practitioners or the Duty Doctor to discuss their problem and how to deal with it. Where a face to fact appointment is required, it would then be booked in with the relevant clinician – either the patient’s own doctor, the duty doctor or the advanced nurse practitioner. This will ensure that all patients will be seen by the right person in the right timescale.
Have you any thoughts or comments about dealing with same day problems in this way?......
………………………………………………………………………………………………..
………………………………………………………………………………………………..
Please return this questionnaire to :- Pauline Holmes, Practice Manager, Swadlincote Surgery, Darklands Road, Swadlincote Surgery, DE11 0PP by
21st March 2013